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Novotel Suites Dubai Mall of the Emirates
Ranked #146 of 554 Hotels in Dubai
Certificate of Excellence
Reviewed September 30, 2012

The Novotel Mall in Dubai was amazing. I would recommend this hotel to everyone. The location was great, staff amazing, so friendly and helpful. The breakfast was great value and bed was very comfortable. Would staff again.

  • Stayed: September 2012, traveled as a couple
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1  Thank Julia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 29, 2012

The Novotel, Mall of The Emirates offers excellent rates and is in a great location, right next to The Mall, with all its ammenities. If I have a critism, it is that the beds are extremely hard.
But all in all, great value for money in an overpriced city.

  • Stayed: September 2012, traveled on business
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Thank Hotels527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2012

We stayed a couple of nights at the Suite Novotel, I think it's just changed from an Ibis to a Novotel so some of the taxi drivers (none of which have a map book or a GPS) couldn't find it. The staff were very welcoming and did their best to find us a room early because our plane got in early. The rooms were a good size and there were computers you could use in the lobby which was good for us because neither of us had laptops or phones that could go on the hotel wifi. There was a pool that the staff told us "was small" so I think Dubai people and me have differing ideas about what a small pool was! It's across the road from Mall of the Emirates (not as good as Dubai Mall but has a supermarket which is kinda handy) but it is a bit of a walk to get there in the heat and with the whole local drivers not stopping at pedestrian crossings so it's a little dangerous! It is a little way out of central Dubai but you'll be taking a taxi anyway so won't make to much of a difference. It's also pretty close to the Burj Al Arab and The Palm is a little further away. All in all a nice place and I'd stay there if I ended up in Dubai again.

  • Stayed: September 2012, traveled as a couple
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Thank ChrisEnZed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2012

Just got back from a 4 night stay at the Suite Novotel Mall of the Emirates. We stayed in the Grand suite. A few observations:
• The double bed was so hard and uncomfortable – making a good night sleep impossible.
• The sofa bed was very springing and lumpy – making cricking sounds at every turn. Needed three extra duvets to get a comfortable feel.
• If taking a taxi in front of the hotel or at the airport take the normal taxis as they are much cheaper than the executive taxis.

Though the room furnishing was dated it was clean, spacious and served its purpose for a short visit. The hotel staff were courteous and very helpfully. Getting around Dubai is fairly easy – taxis are cheap and perhaps a better option.

Would I come back to this hotel? – perhaps if the mattresses and sofa beds were changed.

  • Stayed: September 2012, traveled with friends
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Thank Sky B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2012

We stayed in the Suite Novotel on our way back from a holiday in Mauritius in September and it was a great base for the few days we spent in Dubai.
For anybody who loves shopping this hotel is a 5 min walk from the Mall of The Emirates which is absolutely huge!

Rooms are nice and modern with good facilities and aircon which is a must in such a humid country. We arrived at 5am and the checkin staff were very helpful however we did have to pay about 300AED extra to check into our room at that time, otherwise we would have had to wait to midday. It wasnt made clear on the booking you had to pay extra so a little annoying but we paid it anyway because we were tired! We ate in the Italian restaurant the first night and they have a Nandos restaurant within the hotel also so used that too, both were excellent. I cant not comment on the breakfast as this was probably the best bit about the hotel! It was a total of about 5 courses with a choice of main and we were absolutely stuffed afterwards we didnt eat all day, well worth the bit extra!

The hotel pool on the rooftop was small but very nice if you wanted to get some sun. Free wifi is only available in reception, you had to pay extra to use in your room. We used the big red open top bus tour around Dubai and the closest stop is at the entrance to the mall so very easy to find.

Overall a very reasonable price for a modern and clean hotel in a great location and with pleasant staff. I would definately use this hotel again. Thanks

  • Stayed: September 2012, traveled as a couple
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Thank Sp1ce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2012

This hotel is located in a very new area, and surrounded by desert and new buildings, including the Mall of the Emirates. It is NOT located near the city or famous buildings, so bear that in mind.
The service at Reception is brilliant. The concierge staff are also fantastic.
The breakfast buffet is pretty good, but you can also choose from alacarte (inlcuded in the price).
The hotel is 5 minutes (hot) walk to the Mall. If going to the Mall, make sure you have at least a few hours to explore it properly. There is a snow ski facility within this Mall, and every shop you can imagine, including heaps of good coffee shops.
The hotel has 3 free internet stations and a rooftop pool. There is no real view from the pool, and this is a newly built area. The pool is quite small but seems nice.
Almost all service we received in Dubai was fantastic, the only exception being the Arabian Adventures guy who picked us up for our trip back to the airport. He was rude and abrupt for no reason.
The rooms are great. There is a real shower, plus bathtub and separate toilet. We booked a twin room, but they don't seem to have such a thing. The room consisted of a queen bed and a reasonable sofa bed. I slept on the sofa bed and didn't have a problem. The air-con is great and everything works in the room. The House-keeping service was also brilliant and very very quick (probably the quickest I have ever encountered).
Would definitely recommend this hotel to anyone.
I have no idea what the price was, as it was included with a package.

Room Tip: If you want a twin room, check first, as I don't think they provide this. The rooms are suites...
  • Stayed: September 2012, traveled with family
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1  Thank sglawrence2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2012

We stayed at Suites Novotel Mall of the emirates in mid-August 2012 (two adults+1child) and amongst all the overpriced hotels in Dubai, this one was a nice surprise. I have to start by saying that it's typical Accorhotels deal. No stress with the reserve, they allowed us to keep the luggage before check in as my flight arrived at 05:00AM and at noon we had a nice comfy room ready, with two toillets. Breakfast are fine with a nice selection of food, well done and a great kickstart of the day (once again what you could expect for the accorhotels standard on the Novotel brand).
The wifi signal (free) is great, but only in the lobby. There's a minibar where we can keep some food or dairy products which is excellent while travelling with a 10 year's old. The overall experience was good and it's a valid choice when returning to Dubai

  • Stayed: August 2012, traveled with family
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Thank MCharlie71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Suites Dubai Mall of the Emirates

Address: 2A St | Al Barsha 1, Dubai 283825, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#108 Family Hotel in Dubai
#121 Romantic Hotel in Dubai
#141 Business Hotel in Dubai
Price Range: $73 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Novotel Suites Dubai Mall of the Emirates 3*
Number of rooms: 180
Official Description (provided by the hotel):
Suite Novotel presents a new kind of hotel living. All our suites are adjustable living areas designed to accommodate your individual lifestyle. Experience a hotel where you can have the freedom to keep your own schedule. Conveniently located on Sheikh Zayed Road, the hotels is within walking distance from the region’s most exciting shopping destination, Mall of the Emirates. The entertainments areas of Madinat Jumeirah, Wild Wadi, Jumeirah Beach Park and Dubai Marina are located nearby the hotel. The hotel features 204 air-conditioned rooms, with free Internet access in all public areas, an Italian restaurant, a 24 hour coffee shop and a bar. ... more   less 
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Also Known As:
Suite Novotel Mall Of The Emirates Hotel Dubai

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