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“5 Star at its best, total luxury”

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Sofitel Dubai Jumeirah Beach
Ranked #65 of 563 Hotels in Dubai
Certificate of Excellence
Reviewed November 4, 2010

We stayed at the Sofitel for 4 nights at the end of October. Upon booking, reservations were extremely helpful, emails were replied to quickly and efficiently.

We arrived at 8am and even though check-in is guaranteed from 3pm onwards, we were able to check in straight away. After a long flight this was just what we needed!
The check-in agents were welcoming and we were even walked up to our room by a member of staff who showed us around the bedroom.
The bedrooms are modern, luxurious and all the balcony's have a sea view.

Location is fantastic, right in the middle of Jumeirah Beach 'The Walk' which has an abundance of restaurants.

I would definitely recommend this hotel.

  • Stayed: October 2010, traveled as a couple
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1  Thank Laurena7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,340 - 4,346 of 5,989 reviews

Reviewed November 1, 2010

Right from arrival the staff at this hotel could not do enough o help us. We had an early flight and arrived at about 6am despite check in time being 3pm we were offered a smoking room rather than a non smoking room as we had booked which we readily accepted as we were shattered! Once we got to the room we were most impressed and thn received a phone call from reception to say sorry they had made a mistake and given us a twin bedded room rather than a king size as we had booked and asked if we would like to change. We did and once we got to the second room we found that they had upgraded us not only to a premium room but one with a full sea view which was amazing. All the amenities were first class (the pool area was a little small but with so much else to do in Dubai we didn't spend much time around it!) and the staff could not have been more friendly and helpful. The hotel offers a shuttle bus to all the malls which is great although taxis are very cheap and it is located in an ideal spot on "The Walk". The fact that it does not have it's own private beach isn't a problem as the beach is only a stone's throw away. Car lovers "The Walk" is definately the place for those with the best cars in Dubai to be seen so it's a must just to sit and watch them all in the evening! Word of warning do not eat in the Duo on The Walk we had the salad bar and found a maggot in my sweetcorn!!! A fab holiday and can't reccommend the Sofitel highly enough would most definately go back there.

  • Stayed: October 2010, traveled as a couple
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1  Thank PaulaH1204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2010

The hotel's location, though quite far from the airport and Deira city, was very chic. All the hotels on Jumeriah beach were practically in a row with lots of shops and amenities including a little souq. The hotel itself was right on the beach, with a brilliant view of the ocean and of the Palm as well, with the infamous Atlantis Hotel in the distance.

The hotel staff were brilliant. The check in time was very late (at 3pm), and as we had a flight that came in at 6.30am, we thought we'd be wandering around like jet-lagged zombies for hours until the room was available. However, the staff were very understanding and took our bags, allowed us to freshen up in their pool facilities and then go of to breakfast while they got our room ready. When we returned at 11am, the room was ready and waiting with our bags already sent up.

The room was immaculately cleaned every day, the service staff were friendly and genuinely interested in how our stay was going and gave brilliant advice on where to visit and how to use the new metro system.

As a 5 star hotel, obviously everything was very pricey, but to be honest, it was well worth it. The food was lovely, the service more than I expected and the room was just divine with a balcony and wonderful sea view.

I went with my boyfriend just fro a couple of days for a friend's wedding, but I would definitely come again to this hotel and for much longer.

  • Stayed: October 2010, traveled as a couple
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1  Thank spandoo17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDubaiJBR, Hotel Management at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded November 21, 2010

Dear Madam,

Thank you for choosing to stay at Sofitel Dubai Jumeirah Beach on your visit to Dubai for your friend’s wedding. We really appreciate the fact that you take time to write this review.
It is always good to know that our guests leave our hotel satisfied. We are glad to hear that the service was up to your expectations and that you enjoyed the room, the magnificent view on the sea and the Palm, the food and the advices given by our staff.
The staff was excited to learn about the feedback and would be happy to have you back.

We thank you again for your valuable comments; hope to see you again at Sofitel Dubai Jumeirah Beach.

Regards,

Hotel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2010

The Sofitel Jumeirah Beach is quite possibly the best hotel I've ever stayed in. From the delightful, helpful staff, to the beautiful room, with awesome sea view, to the amazing swimming pool - this hotel was top notch. The location was fantastic too - right across the road from the beautiful beach - right next door to lovely restaurants and just down the road from an excellent factory outlet shopping store!! What more could you want! And everywhere else we went in Dubai - was a shortish - relatively cheap cab ride away. We definitely want to go back - and we would absolutely stay here again!

  • Stayed: October 2010, traveled with friends
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2  Thank kiwisnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDubaiJBR, Hotel Management at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded October 26, 2010

Dear Guest,

Thank you for staying at Sofitel Dubai Jumeirah Beach. We are glad to know that you were pleased with our services, the room, the pool and the location.
We share the reviews with our team and positive reviews like this always infuse new energy in the staff.
We look forward to welcome you at Sofitel Dubai Jumeirah Beach on your next visit to Dubai.

Sincerely,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2010

There are so many good things to say about this hotel. The bed was like nothing else i've ever experience so comfortable and clean. The service is second to none and we were looked after like royalty. AAAA++++ for this hotel and would definitely stay her again and again and again.

Stayed: October 2010, traveled as a couple
2  Thank Sansoftime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDubaiJBR, Hotel Management at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded October 26, 2010

Dear Guest,

Thank you for your comment. We appreciate your feedback and are happy to know that you had such a wonderful time during your stay at Sofitel Dubai Jumeirah Beach.

We share all the feedback we get with the Management.

Thank you again for staying with us on your trip to Dubai.

Sincerely,

Hotel Management

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Reviewed October 23, 2010

We just spend 1 week at this excellent Sofitel! I can highly recommend this hotel. We used the Limousine-Service for airport transfer which worked out perfect (nice BMW 740iL), upon check-in we immediately received a room upgrade as we have "Accor Favourite Guest" status. We had a full seaview room on 24th floor, with all standards you expect from a 5-star hotel. The location is perfectly located on "The Walk" with many restaurants around (our favourite was "Pauls" for late breakfast. We only experienced three minor disturbances:
A) Very late room-service - around 4:30pm
B) Door to the toilet definetly to close to your head....impossible to close...but it is a separate room within the bathroom, so not really a problem
C) Pool area is too small and 24 sunbeds are not enough for a +400 rooms hotel. Besides this we had to notice that sunbeds are being "reserved" with magazines etc. early in the morning so although not in use they have been blocked. We highly encourage staff not to tolerate this - by removing the "reservations" and adding maybe 10 more sunbeds the Pool issue would be resolved easily. A perfect service are the beach bags including matress, towels and water. This is a nice alternative to the pool....a true beach club would of course be even better.
All in all it is highly likely that we will use this hotel again!

  • Stayed: October 2010, traveled as a couple
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2  Thank Madreda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDubaiJBR, Hotel Management at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded October 30, 2010

Dear Sir,

Thank you for your visit to Sofitel Dubai Jumeirah Beach.

Your comments are valuable for us; it will allow us to enhance our service quality. Please accept our deepest apologies for your inconvenience caused by the room service, we promise we will do our best to prevent it from happening again. We would like to welcome you again to our hotel to witness the increase of service quality.
Thank you for the advices concerning the pool, I have forwarded them to the concerned team.
We are looking forward to your next visit, and our staff is waiting to make your stay the most memorable one.

Thank you for your nice comments.
Looking forward to receiving you again.

Sincerely,

Hotel Management

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Reviewed October 22, 2010

I stayed here for four nights. This was my first time in Dubai so I can't compare this hotel to others in Dubai. Understand that Dubai is a unique environment. Everything is exaggerated and over the top, so it's tough to say where this hotel falls in the Dubai spectrum.

That being said I travel a lot internationally on business. This place price wise was right in line with the usual business hotels in which I stay. For the money you are treated to unbelievable service from the doormen, front desk, concierge, bellmen, maids, etc. I checked in at midnight and the woman at the front desk walked me up to the room while a bellman brought the bag. I'm not used to this kind of attention. I made use of the concierge several times and it was first rate, allowing me to get the most out of Dubai.

FYI - The pool is complete and in service. Excellent deck with food and drink service.

The hotel is across the street from the beach for ultra easy access. It is in an area with multiple restaurants and the breakfast in the hotel is excellent.

My room was huge and well appointed. Being that this was a corporate rate room, I can only assume that other rooms are even better.

The Internet service was very slow. I find this more often than not in hotels these days. There were workers doing some electrical work on my floor during the day but they left prior to expected sleep time. I think that they are putting finishing touches on this new hotel.

The hotel may look out of the way on a map but taxis are cheap, clean, and plentiful in Dubai so I rank this as a good location. The beach atmosphere is relaxing and a good place to hang out when the day's business is complete.

I was treated like a god while here. That doesn't happen often.

  • Stayed: October 2010, traveled on business
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3  Thank whitemountainman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDubaiJBR, Hotel Management at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded October 30, 2010

Dear Sir,

Thank you for your visit to Sofitel Dubai Jumeirah Beach.

We were delighted to have you with us; I conveyed your valuable comments to our staff especially to the front office and the concierge teams.
We are pleased to hear that you liked the services, the pool, the room, and the breakfast.
We are looking forward to your next visit and our staff is waiting to make your stay the most memorable one and treating you again as a God!

Thank you for your nice comments.
Looking forward to receiving you again.

Sincerely,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Dubai Jumeirah Beach

Address: The Walk | Jumeirah Beach Residence, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 On the Beach Hotel in Dubai
#35 Romantic Hotel in Dubai
#36 Family Hotel in Dubai
#45 Business Hotel in Dubai
#56 Luxury Hotel in Dubai
Price Range: $127 - $476 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Dubai Jumeirah Beach 5*
Number of rooms: 438
Official Description (provided by the hotel):
Luxury beachfront hotel combining French spirit with Dubai's most appealing features: waterfront location, sea-view and direct access to The Walk, the city's stylish beach side promenade and outdoor shopping area. 35 Minutes from Dubai International Airport, close to Dubai Media City, Jebel Ali Free Zone, two of Dubai's biggest shopping malls, and three prestigious golf clubs. Leisure facilities: Beauty and grooming Salon, sea view pool, Health Club, Sauna and Steam room. Two restaurants, a bar and Pool Lounge present truly international flavors. A dedicated Magnifique Meetings team meets the needs of conference and MICE business travelers. Free wi-fi and a dedicated meetings floor ensure a satisfactory business operation. ... more   less 
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Also Known As:
Sofitel Dubai Jumeirah Beach Hotel Dubai

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