This is a lovely hotel in an excellent location, however there are serious shortcomings which mean that I would have to urge readers to avoid the hotel until the hotel is finished.
I stayed for two nights courtesy of Emirates Airline as part of their Dubai Stopover program. Had I actually paid for the hotel, I would have been exceedingly unhappy to pay the rates they are asking (currently GBP 153 prepaid, non-refundable and GBP 192 flexible for a standard room and GBP 187 prepaid and GBP 234 flexible for the luxury seafront room).
On check-in I was upgraded to a luxury seafront room with a great view of the beach, Palm Jumeirah and the Atlantis Hotel. There are only 5 seafront rooms on each floor. Most rooms are actually down either side of the building with angled balconies pointing towards the sea but with no other view due to the neighbouring buildings. I can’t help feeling that the “sea view” from most rooms will be quite restricted.
I arrived mid afternoon after an early start and a long flight and I wanted to have a rest. However, there was continual drilling on the floor above my room which only stopped at 18:00. The next day the drilling started at 08:15. I left the room at 11:00 and when I returned at 17:00 it was still going on, stopping at 18:00.
Another issue was that on my first day my key card stopped working. The replacement card wouldn’t even work the lift and I had to get a third card. When I complained about this the reaction of staff on the front desk was that they were still in the soft opening phase and problems were to be expected. This attitude is wholly unacceptable. If a hotel is in a soft opening then its rates should reflect that full facilities are not available. More importantly, this hotel has been open for more than nine months. How long do management think they can get away with the “soft opening” excuse?????
Many previous reviewers have mentioned that the pool is not open. Even when it does open I think many guest will be bitterly disappointed. It is a plain rectangle shape on the third floor, feet away from the road in front of the hotel. There is a complete lack of shade and I suspect it will get crowded out very quickly. See attached photo of current state of pool.
The room was lovely although the layout of the bathroom could be better. There is a frosted glass wall between the shower and the section with the toilet and bidet. This wall has been placed so that the shower area is very large yet the toilet area is ridiculously cramped. My knees were touching the glass wall whilst seated on the toilet.
The area around the hotel livens up in the evenings and there are a huge number of cafes and restaurants to choose from in the immediate vicinity.
Apart from one bad experience in the Plantation Lounge (where I was ignored for 10 minutes and then they got my drink order wrong) all staff were excellent. They were all very pleasant and tried hard to help you.
If this hotel ever opens officially with all facilities in operation then I would be very happy to return, although people wanting a relaxing poolside holiday would be advised to go elsewhere (the Sheraton just down the road seemed to have a large well shaded pool). Once finished, I would have no hesitation in giving this hotel a five star review. However, as it is I can only review it based on its current state and my experience.
- Official Description (provided by the hotel):
- Luxury beachfront hotel combining French spirit with Dubai's most appealing features: waterfront location, sea-view and direct access to The Walk, the city's stylish beachside promenade and outdoor shopping area. 35 Minutes from Dubai International Airport, close to Dubai Media City, Jebel Ali Free Zone, two of Dubai's biggest shopping malls, and three prestigious golf clubs. Leisure facilities: Beauty Salon, Infini-pool, Health Club, Sauna and Steam room. One restaurant and three lounges present truly international flavors. A dedicated Inspired Meetings team meets the needs of business travellers. Free wi-fi and a separate meetings floor ensure a satisfactory business operation. ... more less
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- Also Known As:
- Sofitel Dubai Jumeirah Beach Hotel Dubai