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“Excellent”

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Sofitel Dubai Jumeirah Beach
Ranked #64 of 545 Hotels in Dubai
Certificate of Excellence
Brisbane
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Excellent”
Reviewed September 12, 2013 via mobile

We emailed and asked for early check in as we were arriving at 5am. They did their best and we got our room about 9.30. Our friends were in the Hilton and got no early service despite paying for room upgrade. The service at the Sofitel was first class they could not do enough. Yes there is construction at the hotel front but they provide a free shuttle to beach access and towels mats etc. The breakfast at this hotel was the best I have ever seen and had. Amazing variety and superbly presented. Our room was spacious, quiet and spotless. Much better than the Hilton. Would not hesitate to stay here again.

Stayed August 2013, traveled with friends
Helpful?
1 Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDubaiJBR, General Manager at Sofitel Dubai Jumeirah Beach, responded to this review, October 5, 2013
Dear Guest:

Thank you for giving us excellent feedback on Tripadvisor. We felt excited to read that you had a “Magnifique” experience staying with us. We are pleased that you had a warm welcome from our front office team; you enjoyed your spacious and quiet room and you had an excellent food experience. I really appreciate the fact that you acknowledged the hard work our ambassadors put in to keep all the guests satisfied. We share all the feedback with the team as such feedbacks help in staff motivation and recognition. On behalf of my team, I would like to thank you for your kind comments. We do hope that we will have the pleasure of welcoming you back on a future visit and create more “Magnifique” experiences for you.

Sincerely,

Bernd Schneider
General Manager
customer.service@sofiteljbr.ae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Los Angeles, California
Level Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed September 12, 2013

This is a great hotel to stay at! Service is excellent, very clean, great food, great location. This was a great choice picking the hotel and would stay there again. The breakfast buffet is amazing. The beach is very near as well as restaurants, shopping and entertainment.

Room Tip: Stay here it's a good choice
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nana2266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDubaiJBR, General Manager at Sofitel Dubai Jumeirah Beach, responded to this review, October 5, 2013
Dear Guest:

Thank you for your positive feedback. It was our great pleasure to look after you and serve you according to our high standards. We were glad to read that you enjoyed our hotel, our facilities, the service and you found our location great. We do find that most of our guests enjoy our location as we are in close proximity to most ‘must see’ places like “The Walk”, Dubai Marina and many more. Your feedback was shared with our team and we look forward to welcome you back and exceed your expectations.

Sincerely,

Bernd Schneider
General Manager
customer.service@sofiteljbr.ae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 12, 2013

This was an Internet booking. The hotel where very good at keeping me updated until before departure. Asked for early booking which they accommodated me as close as they could. The reception people where very friendly and helpful felt a good welcome. Room clean and spacious for only me view was over the waterway. The room was fairly quite but they are building a metro close to the hotel and they work at night but the noise not over bearing. Can use the Hiltons facilities and the staff very helpful. Internet available on the LP level free. Breakfast was plentiful and good choice. I took taxi from airport about 80 AED took about a hour. Supermarket at back of hotel with good choices for snack foods. Lots of restaurants around. Frankies has happy hour 5-8pm. There is also Subway. Tim Hortons for good coffee. All in all would stay there again happy with all around service.

Room Tip: A lot of construction I had room on 8th floor over looking part of waterway. Requested non smoking a...
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  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wendy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 12, 2013

We stayed in a deluxe room with twin beds on the 14th floor. It was Eid holiday Aug8-11, 2013 and my mom's 60th birthday when we arrived in Dubai. The hotel is located on The Walk. The hotel is not beach front but you can take a 5-minute walk to the beach and the hotel will provide beach mats. Excellent service. I recommended this hotel to my friends who want to visit Dubai.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank maru0830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDubaiJBR, General Manager at Sofitel Dubai Jumeirah Beach, responded to this review, October 5, 2013
Dear Guest:

Thank you for taking the time to share your invaluable feedback on Tripadvisor following your recent visit to Sofitel Dubai Jumeirah Beach. We much appreciate your lovely words concerning our facilities and our passionate staff. We look forward to seeing you very soon and create more “Magnifique” journeys for you.

Sincerely,

Bernd Schneider
General Manager
customer.service@sofiteljbr.ae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
adelaide
Level Contributor
89 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed September 10, 2013

this hotel was a great experience from start to end, the staff, the amenities, the room, everything was 5 star. will be staying here again, I loved it.

the only thing is that due to the construction out the front, the traffic gets really bad from afternoon until late at night, therefore taxi's cost more as you are sitting in traffic for a long time to get anywhere. Sleep was also disturbed because of construction, as it is going on 24 hours a day.

Room Tip: don't get sea view as the noise from construction is unsettling
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  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 00awesomeisme00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDubaiJBR, General Manager at Sofitel Dubai Jumeirah Beach, responded to this review, September 23, 2013
Dear Guest:

Thank you for staying at Sofitel Dubai Jumeirah Beach and for taking the time to write your valuable review on Tripadvisor. We are delighted to read that you rated our hotel as “absolutely amazing”, you enjoyed our facilities and our staff provided exceptional service to you. We do pride ourselves on our high level of service and we are very dedicated in making each and every guest stay as special as possible. We share all the feedback with the management and staff as such feedbacks help in staff motivation and recognition.On the other hand, we felt concerned to read that the construction that currently is under process in front of our hotel, and beyond our control, had an effect on your stay. Our hotel is located on the “Walk” area, one of the most desirable areas in the whole of Dubai. Once the works of the “Beach” project conclude at the end of this year as estimated, we are confident that our guest’s experience will be enhanced. We look forward to seeing you very soon so as to be able to enjoy our hospitality once more.

Sincerely,

Bernd Schneider
General Manager
customer.service@sofiteljbr.ae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germany
Level Contributor
70 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 10, 2013

Stayed for 3 nights in August 2013 and enjoyed our stay.
The location has proven to be really good with so many restaurants nearby and because you are immediately at "The Walk“ that comes to life in the evening adding to the atmosphere.
- Efficient and professional front desk staff.
-The room was well appointed with great bed, large bathroom, w/tub and separate shower, I loved the Lanvin toiletries, but was surprised because no ironing board or iron. Balcony also with table and only one chair (???). Free Wi-Fi.
- Hotel room and all areas were always spotlessly clean.
-Buffet Breakfast with a vast choice of foods, the Overnight Oats were delicious, but sometimes it seemed to be a bit understaffed. Didn't use any other restaurants.
-The pool was small relative to size of hotel and too crowded, just went once for a swim and it was enough.
- The beach is only across the road but because there are construction works in this area, you can ask for a gratis buggy shuttle to the beach near the Hilton Jumeirah and just inform when do you want to be picked up, the hotel staff will be there to bring you back to the hotel (we always took the 10 min walk back to the hotel), a bag with towels and water will be provided from the hotel, with no extra charges
- Also beware o traffic congestion that can happen during the day & night, add some extra time specially if you have any appointments in downtown Dubai or just have to go to the Airport.

-NEGATIVE POINT: If you want umbrella or sunbeds to take to the beach they will charge for that, in one 5* hotel this should obviously be included/for free.

I want to pick up on a few negative comments from previous reviews concerning the traffic and the building work in this area that I feel are a little unfair:
Dubai have been constantly growing for at least the past decade, its impossible to stay in Dubai without construction work, as well as it impossible to stay in any big city without traffic jam.
Of course that if you are staying in THE WALK area at the moment the views from your room can be a bit of an eye soar but that didn't affect our stay at all, the noise couldn't be heard from our room, only outside at the balcony/beach/pool/ or the walk.

Sofitel overall a good hotel, it isn't the most glamorous hotel in Dubai, but it is tasteful and if you get a special rate with breakfast included even better. All in all a great stay and recommended to both business and leisure.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TBBGermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDubaiJBR, General Manager at Sofitel Dubai Jumeirah Beach, responded to this review, September 23, 2013
Dear Guest:

Thank you for your very kind comment. We appreciate your feedback and we are pleased to know that you enjoyed your stay with us. I was delighted to read that you enjoyed your room, the Lanvin toiletries and your overall experience was pleasant. It makes us happy to read very detailed reviews as this give us the opportunity to improve and serve our guests better. We noted your concern in regards to the chargeable umbrella, which will be reviewed with the concerned department. We do appreciate your understanding of the ongoing construction in various parts of Dubai and we are pleased to inform you that according to Dubai Municipality the construction of the “Beach project” in front of the Sofitel shall be finished by December 2013. We are looking forward to welcoming you back to our hotel in the near feature.

Sincerely,

Bernd Schneider
General Manager
customer.service@sofiteljbr.ae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Dubai Jumeirah Beach

Property: Sofitel Dubai Jumeirah Beach
Address: Jumeirah Beach Residence | Al Sufouh Street, 69; Dubai Marina, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 On the Beach Hotel in Dubai
#35 Romantic Hotel in Dubai
#38 Family Hotel in Dubai
#45 Business Hotel in Dubai
#59 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Dubai Jumeirah Beach 5*
Number of rooms: 438
Official Description (provided by the hotel):
Luxury beachfront hotel combining French spirit with Dubai's most appealing features: waterfront location, sea-view and direct access to The Walk, the city's stylish beachside promenade and outdoor shopping area. 35 Minutes from Dubai International Airport, close to Dubai Media City, Jebel Ali Free Zone, two of Dubai's biggest shopping malls, and three prestigious golf clubs. Leisure facilities: Beauty Salon, Infini-pool, Health Club, Sauna and Steam room. One restaurant and three lounges present truly international flavors. A dedicated Inspired Meetings team meets the needs of business travellers. Free wi-fi and a separate meetings floor ensure a satisfactory business operation. ... more   less 
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Also Known As:
Sofitel Dubai Jumeirah Beach Hotel Dubai

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