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“Great rooms & value for money - friendly staff, small pool”

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Sofitel Dubai Jumeirah Beach
Ranked #65 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed June 29, 2013

I stayed during my latest business travel in this hotel.

The hotel staff is extremely friendly and helpful. Rooms are relatively big and very well designed. Beds are comfortable, the room was clean throughout.

Mineral water and free Wifi are provided. The breakfast selection is excellent.

I have the impression that this hotel mostly available with good rates and provides in my opinion better value for money than the Hilton (which offers 80ies style) or the Ritz-Carlton (double the price).

As a (minor) negative I would mention that the pool area is small (compared to Jumeirah's beach hotels) and therefore not suitable if you travel with children. Like last year, no early check-in was provided, so prepare to change in the fitness club if you arrive early and like to go to the pool. You will not have direct beach access.

In summary, I can recommend this hotel especially for business travel - if you come with your family or for a special occasion with your wife/ girl friend you may prefer hotels with a bigger pool area (like the Ritz or the Jumeirah beach hotel) but these come with a significant higher price.

  • Stayed: June 2013, traveled on business
    • Value
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    • Sleep Quality
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2  Thank Daniel1601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDubaiJBR, Hotel Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded June 30, 2013

Dear Guest:

Thank you for staying at Sofitel Dubai Jumeirah Beach and for taking the time to write your valuable feedback on Tripadvisor. I was felt wonderful to read that you enjoyed our big and well designed rooms and you found our staff extremely friendly and helpful. If you wish to nominate a staff member who impressed you in particular, please write to me on customer.service@sofiteljbr.ae as this will help us in our staff recognition program. Please kindly note that our hotel caters equally well for business and leisure clients. I look forward to seeing you very soon so as to be able to enjoy our hospitality once more.

Sincerely,
Dominic Arel
Hotel Manager
customer.service@sofiteljbr.ae

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,282 - 3,288 of 5,872 reviews

Reviewed June 29, 2013

This is a tale of two extremes:

Negative:
- Upon arriving we were told we hadn't paid for the hotel, even though we had and we then had to show them our receipts and hotel voucher. Not a very nice feeling when you have paid so much money!
- You are constantly bothered in your room.. someone comes every hour or two, whether its for the mini bar, cleaning the room (3 x a day!) or other issues
- The alarm clock wasnt reset meaning the previous travellers wake up call at 6am became ours... not a very nice first morning ..... we asked the hotel to take the alarm off as it was complicated but they didnt bother
- The room wasnt cleaned on one occasion, so we rang down and asked them to do it when we had dinner. Upon arriving back at 12am it still wasnt done
- The lifts are terrible. We were on the 10th floor but still took a good 5 - 10 minutes to wait for a lift most times
- The pool is small and doesnt share the advantage of other hotels nearby by having beach access. At the moment it overlooks a building site.
- tiny rooms and bathroom

Positives (if you are still reading!)
- Rooms whilst small are luxurious
- Its beautiful at night as they light candles all around reception
- the pool bar is lovely and lit up at night and most nights they have a DJ
- The quality of the in room products like the tea bags and coffee are high end
- The air conditioning is a god send and is quiet and efficient
- the local building work and traffic lights causes about 15 minutes of delays for taxis to leave the road the hotel is on, adding time and about 10 - 15 AED to the taxi price
- location is good for the whole of Dubai.... things will be a lot better round here once the building is finished in a couple of years time!

Room Tip: Ask for a low room otherwise you will spend your whole holiday waiting for a lift!
See more room tips
  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
3  Thank Critical_TravellerUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDubaiJBR, Hotel Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded June 30, 2013

Dear Guest:

Thank you for taking the time to share your constructive review on Tripadvisor. Whilst I was delighted to read that you enjoyed our luxurious rooms and pool bar I was extremely concerned to read of your uncomfortable experiences, I will personally question my front office and housekeeping team. Please accept my deepest apologies for the inconvenience caused. As I would like to investigate these rare incidents thoroughly please at you earliest convenience send me an email (customer.service@sofiteljbr.ae) with all the relevant details. As far as the construction works are concerned, they are scheduled to be completed towards the end of this year and we are confident that our guest’s experience will be enhanced. I hope that you will give us the opportunity in the near future to serve you on the high standards that the Sofitel brand is renowned for.

Sincerely,

Dominic Arel
Hotel Manager
customer.service@sofiteljbr.ae

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2013

Sofitel is a luxury hotel and I expect no less from it. The good news is I was not disappointed. :) The location is good for people loving the beach or enjoy a short break into one of the cafes in the Walk. However, there are many renovations around the hotel. My room is gorgeous with a fantastic view to the ocean. The breakfast is a treat :)
Overall, I would recommend this hotel if you are looking to be pampered without worring about the cost as compared to other hotels in the same area.

  • Stayed: March 2013, traveled on business
    • Value
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3  Thank Zing L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDubaiJBR, Hotel Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded June 30, 2013

Dear Guest:
Dear Guest:

Thank you for your positive feedback. I very much appreciate your valuable comments and I am delighted to know that you enjoyed your vacations with us. We do find that most of our guests enjoy our location as we are in close proximity to all ‘must see’ places like “The Walk”, Dubai Marina and many more. As far as the construction works are concerned, they are scheduled to be completed towards the end of this year. We will be excited to welcome you back to Sofitel Dubai Jumeirah Beach soon.

Sincerely,

Dominic Arel
Hotel Manager
customer.service@sofiteljbr.ae

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2013

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank RB26VL
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SofitelDubaiJBR, Hotel Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded June 30, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 29, 2013

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Siddharth2011
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SofitelDubaiJBR, Hotel Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded June 30, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 27, 2013

Sadly this Hotel is just across the street from some major construction works that probably won't be finished any time soon.
We had booked a room with a partial sea view but the lovely lady at reception gave us an upgrade to a Junior Suite.
The Suite consisted of a powder room, lounge area with a large flat screen TV, Nespresso coffee maker and mini bar.
The bedroom had a yummy King size bed, walk in dressing room, separate very large shower plus a bath tub. There was a sea view from both balconies. As we were on the 28th floor, there was little noise from the construction work that continued all night.
There are lots of restaurants within a 300 meter walk and most trade 24 hours. The Hotel is a 50d taxi ride from Dubai Mall and 35d from The Mall Of The Emirates ( Ski Dubai).
I would definitely stay here again when visiting Dubai.
My only criticism was the Wi Fi kept dropping out.

Stayed: June 2013, traveled as a couple
Thank Xlcobra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2013

We loved the Sofitel. We had an ocean view room on 21st floor. King size bed was amazing. All staff we encountered were so friendly and helpful. Great pool. Hotel restaurants were great and many more restaurants around the hotel. One thing to be aware of is there is a large construction happening across from the hotel, not high rise, but working long hours. To be truthful this did not worry us at all as you could not hear anything with the door closed. Would definitely suggest to request a room on one of the higher floors.

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Lydgatelass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDubaiJBR, Hotel Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded June 30, 2013

Dear Guest:

Thank you for your recent review following your stay at Sofitel Dubai Jumeirah Beach. I was delighted to read that you enjoyed our pool and room amenities and you found our staff friendly and helpful. We share all the feedback with the management and staff and such feedback help in staff motivation.As per our official communication from Dubai Municipality, the construction works will finish in December 2013 and the whole area will be much improved. I am looking forward to welcoming you back to our hotel soon so as to create one more “Magnifique” experience for you.

Sincerely,

Dominic Arel
Hotel Manager
customer.service@sofiteljbr.ae

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Dubai Jumeirah Beach

Address: The Walk | Jumeirah Beach Residence, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 On the Beach Hotel in Dubai
#35 Romantic Hotel in Dubai
#36 Family Hotel in Dubai
#45 Business Hotel in Dubai
#58 Luxury Hotel in Dubai
Price Range: $168 - $614 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Dubai Jumeirah Beach 5*
Number of rooms: 438
Official Description (provided by the hotel):
Luxury beachfront hotel combining French spirit with Dubai's most appealing features: waterfront location, sea-view and direct access to The Walk, the city's stylish beachside promenade and outdoor shopping area. 35 Minutes from Dubai International Airport, close to Dubai Media City, Jebel Ali Free Zone, two of Dubai's biggest shopping malls, and three prestigious golf clubs. Leisure facilities: Beauty Salon, Infini-pool, Health Club, Sauna and Steam room. One restaurant and three lounges present truly international flavors. A dedicated Inspired Meetings team meets the needs of business travellers. Free wi-fi and a separate meetings floor ensure a satisfactory business operation. ... more   less 
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Also Known As:
Sofitel Dubai Jumeirah Beach Hotel Dubai

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