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“Nice hotel - shame about the construction work”

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Sofitel Dubai Jumeirah Beach
Ranked #62 of 546 Hotels in Dubai
Certificate of Excellence
Nantwich, United Kingdom
Level 3 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Nice hotel - shame about the construction work”
Reviewed November 15, 2012

Very nice room - although despite asking for a non-smoking room it did smell of stale smoke. Though after long flight couldn't be bothered going down to reception to complain so opened the window! But that's when the construction work that is going on directly outside the hotel became apparent! Currently there is a considerable amount of earth moving and piling being undertaken. This started from 06:40 and didn't end until late into the evening. Noise from reversing signals and the piling woke me every morning. The view from the infinity pool is of construction. When I mentioned it at reception and asked why it wasn't mentioned on the website it was shrugged off and stated that it had been mentioned at the morning briefing but nothing had been done yet. I will try to post some photos of the works.
The pool area is far too small for a hotel of this size and is in shade for a large part of the day. It was pleasing to see the life guards removing towels off sunloungers when they had been empty for some time. The beach is only a short walk and the fitness club provides free towels and beach chairs so the beach (although it deosn't have any facilities) may be a better option.
The rooms and beds are the usual high Sofitel standard and the staff - perhaps apart from reception - were very (genuinely) friendly. Wifi was free but slow.
Location is good with beach in front and the Marina behind and plenty of places to eat within a short stroll.
My recommendation would however be to go elsewhere whilst the construction is in progress.

Room Tip: All of the rooms seem to have some form of seaview but if you want to avoid the construction noise a...
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  • Stayed November 2012, traveled on business
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Helpful?
3 Thank Caerulean59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Johannesburg
Level 5 Contributor
53 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 15, 2012

This is a very nice hotel, amenities are excellent, good service and great rooms. High standard all round. The pool entertainment area is really nice with an infinity pool overlooking the sea and with entertainment on some nights. Great place to relax, hove something to drink and Sisha. The hotel itself has free internet, the rooms are great and the views magnificent. The location on 'The Walk" in Jumeirah beach is really nice with restaurants everywhere. A short walk to the metro that takes you anywhere that is important. Good spot for both business and leisure

Room Tip: Toward the front of the Hotel has the best views
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lefthandseat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloemfontein, South Africa
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 14, 2012

We stayed at Sofitel for only two nights as a stop-over on route to the Maldives.

The location of this hotel right on "The Walk" is fantastic. So many restaurants to choose from and a lovely lively atmosphere in the evenings.

The beach in front of the hotel is however a construction site at the moment and I think this will influence Sofitel in the future a lot if their views are interrupted from the pool and breakfast deck. Such a pity. The hotel is very clean and neat. Has more of a corporate feel about it than a holiday vibe.

The service at reception and concierge was flawless and perfect. Nothing was too much trouble, from making us as comfortable as possible while we waited for our room to switching rooms, surprising us with an anniversary cake and organizing a buggy to take us to the Ritz one evening(traffic too heavy in the evening for taxi's).

The beds are out of this world!!!

Would have preferred a hotel right on the beach, but for that privilege your will pay significantly more on JBR.

  • Stayed October 2012, traveled as a couple
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Helpful?
1 Thank LoveTravelling1_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level 6 Contributor
477 reviews
158 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
Reviewed November 14, 2012

Stayed for a 4 night stay on a personal recommendation. The place feels very corporate and contemporary with the requisite large atrium, artworks etc. all in place. Very nice rooms (we were upgraded to a suite) with lovely views over Jumeirah. We used the Exec Lounge for breakfast which was always very good and never crowded. We had drinks in the Plantation Lounge, again nice and not busy (special thanks to Samia, the waitress who always looked after us so well...). The Irish Bar was very popular with a great choice of tap beers - a great place to be with a crowd but not perhaps on your own or as a couple. Didn't eat in the French or Italian restaurants so am unable to comment other than I never ever saw anybody in the Italian restaurant. The hotel is situated across a road and building site from the beach which is all public. The downside for us was that whilst the hotel wasn't very busy, the pool area always was. That's because the space is relatively small, there are not enough loungers and those that remain are on top of each other. This for us, let the whole place down bearing in mind we went for a sun break. If there was a reason not to go back, this was it. A shame really, as we liked most other aspects of the place.

Stayed November 2012, traveled as a couple
Helpful?
1 Thank Malim27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 14, 2012 via mobile

Plus
Great hotel, very nice and friendly people who are willing to help
Wonderful rooms with great view
Breakfast is a must to have, nice pool and pool bar, not too big but sufficient
Food and drinks are ok
Location is perfect

Min
Lot of construction in front of hotel
No beach facilities
Slow Internet (WiFi) but free of charge

Conclusionp
Great hotel to stay in Dubai, see you next year again
Thanks Sofitel

Stayed November 2012, traveled as a couple
Helpful?
1 Thank Joop K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level 4 Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed November 13, 2012

We stayed at the Sofitel Dubai Jumeirah Beach in November, after having spent a few days in Abu Dhabi (see my previous review).

We had a poor experience there, and for different reasons, but mainly because of the service level. I will further comment this below.

In terms of location, which we rated 4, nothing to say, it is great. The hotel is on "the walk", which is a long "promenade" offering restaurants of all kinds, and shops. You find people there all the day long, but also at night. There is a one-way road, which is always facing traffic, even at 3 am in the night (especially on Thursdays). Very nice to have a walk, but pretty noisy. The (public) beach is just a few hundreds meters from the hotel. In front of the hotel, building constructions are being done, which means that you don't have any view on the sea when being on the ground (you need to go at the upper levels to see the sea).

The hotel itself is a "tower" with each room having a (partiel) sea view. Facilities are mainly located at the ground levels, with the exception of the Millesime Club which is at the 31st floor. Furnitures are very classic, with traditional Sofitel standards. No specific comment for that part. We rate it 3.

The room we first received was a Club Luxury Room (as booked), situated on the 31st floor, the one of the Millesime Club. If it sounds great at the first sight ("yeah, I am next to the Club"), it was not : the Millesime Club attracts a lot of guests, meaning that it is very busy and noisy. When your room is just a few doors from the Club, forget about rest and calm. Moreover, the room wasn't that clean, and the view wasn't great at all. The room was also pretty small : small bathroom, very small toilets in the bathroom, and the bedroom part. We asked to be upgraded as Platinum Le Club Accor Member, but our "buttler" refused, saying that the hotel was full. We asked the reception, and ... finally get an upgrade to a Junior Suite.

This part deserves an additional comment : our "buttler", which was supposed to take care of us during our stay, was there to take my credit card details, and to say "no" to all our other requests. For a "buttler" service, that wasn't very nice. Indeed, guests of the Club and Suites rooms have a separate reception desk, at the Club Millesime, on the 31st floor. That means that while you are being requested your credit card details, you have guests taking their snacks and drinks around you. No confidentiality at all, a lot of noise, ... Very bad idea.

Back to the room : we finally get a Junior Suite on the 11st floor. This room has two balconies, one for the living room, and one for the bedroom. The living room and the bedroom had their own flat screen TV. The bathroom has a shower, a bath, and a toilet. The toilet is so small that you cannot sit with the door closed - for a person with 180 cms high, this is just and simply impossible. You don't have place to put your legs ... I don't know who has make this possible, but that person has to be very small, for sure. A very bad point here (you can imagine a room with a toilet door not closed ...). The baclonies faced the sea, we had a view on the Palm Atlantis Hotel. Because of the toilets, we rate the room at 3 or 4. Looking at the Luxury Club room only, I would place a rate of 3 at maximum.

On the service, we rate it very poorly since : (1) when we arrived at the general reception desk (ground floor), we have been told that we were not at the right place to check-in, and that the Millesime reception desk was elsewhere. Fine. A "hello", or "how was your trip to arrive" would have been beter. (2) at the Club Millesime reception desk, our "buttler" told us that an upgrade wasn't possible - but we get one asking to talk to someone else ; expect nothing from that "buttler", except "no" or "my pleasure". (3) there is a "call center" button on your room phone : basically a good idea since you press that button, and then you have a woman asking you how she can help, because she will then re-route your call to the appropriate personel. However, out of 8 calls, she didn't understand 50% of the requests shared with her, while I think that my English is pretty decent. (4) if the woman transfers your call to someone else, then you receive a "no" or "yes, of course, we will do something", with no results at the end because they don't deliver what was requested. An example : we had no hot water in the room, called the call center, notified the problem, were told that someone would come in the next 10 minutes, and finally left the room one hour after without having seen anyone. Next example : we requested a late check-out, were told that someone would call us back in a minute, and didn't heard anyone before we left. So, service was very bad, really. (5) At the end of our stay, when we have been asked our impressions, we tried to explained those, and the woman just said "thanks" and "we hope to see you again soon" ... Given what has been said before, this just makes us more disappointed. (6) We were asked to answer an online "satisfaction survey" at the time of departure ; we filled it honestly - as this review - and were answered with this : "Thank you for taking the time to tell us about your experience at Sofitel Dubai Jumeirah Beach. We are truly sorry that your experience did not meet your expectations; please accept our sincere apologies for not providing for your needs. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, ..." ... OK, we had an answer, but since the level of satisfaction we shared was pretty poored, we would have been pleased to receive a more "customised" answer (this one has to be a generic answer), or having a discussion with someone. For all those reasons, we rate the service as "very poor".

The "cleanliness" deserves a separate comment (we rated it "poor") : in fact, the general cleanliness of the hotel is fine, as you can expect, and the room was clean too. However - and this targets again the level of service we received - as we were leaving the room at 6 pm, while general check-out is earlier, our room wasn't clean that day ! When you ask for a late check-out, this is generally because your flight connection is later in the day, or in the night. So you expect to take a shower, or a sleep before leaving. It wasn't possible here : as the room wasn't cleaned, no fresh towels. It was just like : "OK, you have a late check-out, but don't ask us to deliver the service we deliver to a guest on arrival". This is the first time ever I face this situation ; we are used to late check-out, and our room has always been cleaned, as usual, in the morning even if we were leaving at 6 pm or later. This is why cleanliness was rated "poor" - perhaps a bit excessive.

The price/quality ratio deserves a bad rating too, as this was an expensive stay for the service we had. We rate this "poor" again.

All in all, forget about the Sofitel Dubai Jumeirah Beach : this is a croweded "beach" hotel, with a poor level of services, which is not exclusive neither luxury. To my views, and I have visited a lot of different Sofitel around the world, this hotel doesn't deserve its brand - I am sorry to say. The level of service has to be sharply increased, if this hotel doesn't want to loose part of its clientele - around, you have Kempinski, Ritz-Carlton and some other. If service is not at the center of the guest experience, guests with our expectations will just move towards those brands, and this Sofitel will remain another type of clientele. This is perhaps the management's choice, but in that case, beter to announce it.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Arbre_Sage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Dubai Jumeirah Beach

Property: Sofitel Dubai Jumeirah Beach
Address: The Walk | Jumeirah Beach Residence, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 On the Beach Hotel in Dubai
#35 Romantic Hotel in Dubai
#38 Family Hotel in Dubai
#45 Business Hotel in Dubai
#57 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Dubai Jumeirah Beach 5*
Number of rooms: 438
Official Description (provided by the hotel):
Luxury beachfront hotel combining French spirit with Dubai's most appealing features: waterfront location, sea-view and direct access to The Walk, the city's stylish beachside promenade and outdoor shopping area. 35 Minutes from Dubai International Airport, close to Dubai Media City, Jebel Ali Free Zone, two of Dubai's biggest shopping malls, and three prestigious golf clubs. Leisure facilities: Beauty Salon, Infini-pool, Health Club, Sauna and Steam room. One restaurant and three lounges present truly international flavors. A dedicated Inspired Meetings team meets the needs of business travellers. Free wi-fi and a separate meetings floor ensure a satisfactory business operation. ... more   less 
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Also Known As:
Sofitel Dubai Jumeirah Beach Hotel Dubai

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