Was impressed the first time we went with some friends, disappointed the second time for my bday and my husband wanted to give it another try for Valentine's day and we have decided never to go back. My husband made the reservations on line and made sure to note that he wanted a special evening. We arrived at 7 and were the first people to be seated outside (as per request). There were several tables with nice, unobstructed view of the water front but we were seated instead in an obscure area facing hotel rooms (well, I was, my husband had a glimmer of the water). The restaurant was empty! My husband asked the Manager (who was from India) how the tables were allocated and he said that it was automatically, through their system. We were offered our champagne and then staff proceeded to just plop food after food on our table (we had the Valentine's special 700aed for a 10 course meal). My husband felt like we were being rushed to eat and had to tell the staff to slow down and take their time as we wanted to enjoy our meal at a leisurely pace. We could not read the menu, nor see our food as the lighting was so low that we each had to pull out our phones to see what the food looked like. It was almost 1 1/2 hours before another couple was seated and they were seated at the table next to us. They too had to pull out their phones to see the menu and their food, which was coming at a fast pace as well. Another couple (from India) was being ushered in personally by the Manager and lo and behold, they were seated at the table with the best view!
Not once were we asked by the manager how our meal was getting along, he did not offer to move us to a "better" table, even though the restaurant was empty, food serving sizes were small and not as great as I remember to be, service was rushed, atmosphere dim and dark and uninviting. This was our last visit and it's a shame as Thai food is one of my favorite food.
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