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“The very best service.”

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Residence & Spa at One&Only Royal Mirage Dubai
Ranked #1 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed December 7, 2012

It has come as a bit of a shock to return to normality after spending 10 pampered nights at the Residence.
This was my second time at this part of the Royal Mirage but I have stayed at The Palace and then the Arabian Court many times before.
Everything was thought of from very well trained staff.
I agree with a previous reviewer about Gareth, a pleasant, genuine restaurant manager, Swiss trained and you could tell.
Other staff members that deserve a mention were Noura and Dijo in the restaurant and the best room cleaner of all time Jahirul. I have never stayed in such a well cleaned and looked after hotel room.
The hotel does have some external noise problems with noisy party boats mainly at weekends anchoring just off shore and unfortunately when I was there the World Parachuting Championships were going on and there were noisy helicopters flying over the hotel to drop the competitors at Skydive Dubai.
I have experienced the resort pre Palm construction and even though it is now quite different externally the quality and service in the hotel remains second to none.

  • Stayed: November 2012, traveled solo
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Thank hollins1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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468 - 474 of 775 reviews

Reviewed December 6, 2012

Wow what a lovely Hotel, from the drive up to it with the huge montage of riders on their camels
past burning braziers, with drums beating out to announce your arrival.
Atmosphere was fantastic, lovely room , service excellent and good food. We went during their hot season (less expensive) but boy was it hot, up in the 40's, everyone up to their chins in the pool reading books, quite a funny sight. This holiday was a few years ago.

Room Tip: Get one overlooking the sea.
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  • Stayed: January 2012, traveled as a couple
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Thank JOHN H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2012 via mobile

I recently had the pleasure of experiencing the Royal Hammam treatment at this gorgeous spa. I haven't been to morrocco or turkey so i'm not sure how it compares but i was impressed. You leave feeling relaxed and invigorated all at the same time. The scrub is fairly intense but not unpleasant. Following that you are wrapped in a body mask and left to relax after which you receive a full body massage on the hot marble. After the entire treatment you are left to relax in the relaxation room where you can enjoy morroccan mint tea and fresh dates. There is no rush to leave. Would highly recommend to spa novices or experts.

1  Thank Helenwrightson
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 27, 2012

From the very moment one of the many staff greet you, your stress free holiday begins. With a chilled drink and ice cold towels to refresh your face, the reception staff are quick to get you into your room, which is just do spacious, cleans and all in all-superb.
This is our 6th time at the hotel and each time we marvel at the attention the staff give. There are too many names to mention, from the very nice Manager to the housekeeping staff, but Gareth the restaurant manager, was one who really was so charming, calm and so smartly dressed every day, he was a joy to speak to. The guys that look after you around the pool and the beach, can't do enough for you either.
We took friends with us this time who have also stayed at some of the worlds best hotels. We knew they would not be disappointed - and we were right.
Love the breakfast at The Residence, you must try the Spa blend juice which is just amazing!
My husband was disappointed one morning that there was no walnut bread and just mentioned it in passing to one of the staff - the next day it was produced, warm and fresh and each day thereafter .
When eating in The Library in the evening, you are asked in the morning if there is anything Chef can cook for you especially- and he never fails to amaze with his wonderful culinary talent.
As for the afternoon Tea- well, it is just the best afternoon tea I've ever had- anywhere- The Ritz in London has nothing on The Residence Tea!

I think we like it at The Residence because it's so peaceful and you really do feel pampered.
If I had the tiniest criticism ( which really is being terribly picky) I would say, the Cabana's need to have curtains that pull, as the sun comes onto the deck by the afternoon and you are chasing the shade. Also, the metal chairs on the terrace at breakfast, could do with rubber feet- the noise they make when people choose not to pick them up as they leave the table can grate on the nerves- that said, I know our feedback was taken into consideration and we look forward to going back next year to hopefully see that is addressed.

We look forward to returning to see the wonderful staff again, and just total relaxation.
Roll on 2013! :-)

  • Stayed: October 2012
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1  Thank gmbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2012

Was not satisfied with the visit will not go again and not recomended toanyone !!!!! Bad food bad service and bad music!!!!!! The employees have to be more professional and attentive and clean. The menu is very limited and should have at least all italian food!!!!!!!!!!!!!!!!

  • Stayed: November 2012
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10  Thank Joujih
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2012

I love this hotel, My family and i stay here when we visit Dubai. The staff are great and service is just perfect. I have 3 children who like swimming and having fun. While my children are not loud and annoying. I just hate it when people complain about a hotel based on children. Its a hotel expect other people and to be honest when my husband and i really want complete peace we stay at a couples only resort.
Take or stay at home.

  • Stayed: June 2012, traveled with family
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5  Thank misslenganji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
residenceandspa, Manager at Residence & Spa at One&Only Royal Mirage Dubai, responded to this reviewResponded November 18, 2012

Dear Guests,

Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members.

We value such feedback which is shared with all and look forward to your return visit in a not too distant future.

Kind Regards
Anthony Pollocks
One&Only Royal Mirage Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012

This hotel was calm and peaceful with well trained staff who looked after our evey need.
The bedroom was well appointed and a reasonable size.
The staff were charming and willing and helpful.
To visit other parts of the hotel, like The Palace next door, one of the staff would drive us by golf buggy.
The afternoon tea was exquisite. This is served free to guests, in the Library, evey afternoon.
On the beach there were staff to continuously provide iced water. Little bowls of fruit were brought round each morning. And someone came along the beach daily to clean our sunglasses.
The different restaurants we tried were excellent.
The Jetty Bar, next door on the beach, was lively and atmospherical.
There was a boat to take guests to the sister hotel, on the Palm, for drinks or dinner in the restaurants there.
This hotel is the place to go in the winter, for a relaxing week of sun & pampering, with superb service.

.

Room Tip: The pillows are awful
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  • Stayed: October 2012, traveled with friends
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Thank madeleine_rijndorp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
residenceandspa, Manager at Residence & Spa at One&Only Royal Mirage Dubai, responded to this reviewResponded November 18, 2012

Dear Guests,

Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members.

We value such feedback which is shared with all and look forward to your return visit in a not too distant future.

Kind Regards
Anthony Pollocks
One&Only Royal Mirage Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence & Spa at One&Only Royal Mirage Dubai

Address: Al Sufouh Road | Jumeirah Beach Road, Dubai 37252, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Dubai
#1 Top resorts Hotel in Dubai
#1 Luxury Hotel in Dubai
#3 Family Hotel in Dubai
#7 Romantic Hotel in Dubai
#159 Business Hotel in Dubai
Price Range: $560 - $1,631 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Residence & Spa at One&Only Royal Mirage Dubai 5*
Number of rooms: 50
Official Description (provided by the hotel):
Residence & Spa is an intimate sanctuary for those who wish to indulge in the comforts of prosperity with its own private reception and Dining Room and Library exclusive to guests staying in any of the 48 rooms and suites or the free-standing beachfront Garden Villa.The Arabian-styled private residences, each cared for by a specifically-selected, dedicated team, house a retreat of 1 Garden Villa, 16 Suites and 32 Prestige Rooms. Spacious and created with the finest detailing, all are sea facing with private balcony or terrace, and the elegant Garden Villa also provides a luxurious and ornate environment within the most exclusive part of the resort.Within the elegant courtyard entrance of Residence & Spa, guests will find the Health and Beauty Institute, an oasis of relaxation featuring the One&Only Spa, Oriental Hammam, the Pedi:Mani:Cure Studio by Bastien Gonzalez and hair salon by Alexandre Zouari. ... more   less 
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Also Known As:
Residence&Spa At One&Only Royal Mirage Dubai Hotel Dubai
Residence&Spa At One And Only Royal Mirage Dubai
Residence Hotel Dubai
Residence Resort Dubai

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