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ikram Maida

Great experience

5.0 of 5 bubblesReviewed Apr 28, 2019via mobile
A very good hotel,nice location,i really liked every details there especially the warm welcome of the receptionist named HATEM he helped us a lot during out stay,we will be back inchallah as we enjoyed our stay ❤
Date of stay: April 2019
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrone L, General Manager at Ibis Mall Avenue Dubai, responded to this review
Responded Apr 28, 2019
Dear Valued Guest,

We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Tyrone Lodder
General Manager
Novotel Suites & Ibis Mall of the Emirates
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,584)
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All reviews metro station reception staff are walking distance early check short stay nice room business trip front office thank you so much house keeping amazing staff special thanks dubai mall jefferson emirates nestle hatem
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Reviewed April 27, 2019 via mobile

We had a really nice stay with very friendly stuff, especially Hatem.
The hotel has a very good location, you only need 5 Minutes to the Emirates Mall and 10 Minutes to the next metro station. All in all a very nice trip!

Date of stay: April 2019
Trip type: Traveled with friends
Thank annikas1999
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrone L, General Manager at Ibis Mall Avenue Dubai, responded to this reviewResponded April 27, 2019

Dear Valued Guest,

We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Tyrone Lodder
General Manager
Novotel Suites & Ibis Mall of the Emirates

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2019 via mobile

The hotel is good near to mall of emirates and metro station which is very convenient for us. Upon check in the staff very helpful to gave us free early check in special mr. ian and hatem from the reception. The staff are very kind and helpful every time we need their help. Housekeeping supervisor mt. Vijay help us every time we need something from the rooms. I am very happy with the service. We are in room 387.

Date of stay: April 2019
Trip type: Traveled on business
Thank Zarrintaj V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrone L, General Manager at Ibis Mall Avenue Dubai, responded to this reviewResponded April 27, 2019

Dear Valued Guest,

We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Tyrone Lodder
General Manager
Novotel Suites & Ibis Mall of the Emirates

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2019 via mobile

Its a wonderful hotel and a very good staff.they helped me alot andvoffered me a good service especiall mr hatem.he is avery nice guide .he did his best to satisfy me .i hope to return again.the foodcis delicios. I had agood accommodation there

Date of stay: April 2019
Trip type: Traveled on business
Thank isabellahatric h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrone L, General Manager at Ibis Mall Avenue Dubai, responded to this reviewResponded April 25, 2019

Dear Valued Guest,

We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Tyrone Lodder
General Manager
Novotel Suites & Ibis Mall of the Emirates

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2019 via mobile

We've been really great full and happy of our tour in Dubai everyone was really friendly. The sites we went to are really fantastic.

Intermes of our hotel it was really fantastic. They were very educational and well trained and very good. Miss Camille and Ian is a great hostess and reception who assisted us with every thing in to the smallest details of the room keys that keeps on failing. They were very helpful really ..

Thank you so much and looking forward to see you again.

Date of stay: April 2019
Trip type: Traveled with family
Thank GrandTour53328878733
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrone L, General Manager at Ibis Mall Avenue Dubai, responded to this reviewResponded April 25, 2019

Dear Valued Guest,

We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Tyrone Lodder
General Manager
Novotel Suites & Ibis Mall of the Emirates

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2019 via mobile

i hate i stayed too short. just one night. i wanted to experience their breakfast and the happy hours but i dont have time to do that for i stayed only a night. maybe next time i will be staying for long. the room is clean and i feel like home. the bed is so comfy. i like the setting of the room. so niceand convenient. i like the hotels idea also of the 15 minutes for the request.. in less than 15 minhtes you will get what you requested 24/7. actually i receive my request iness than 10 minutes only... good service amd amazing staff. check in and out is so fast. thanks to one of the front office guy IAN for my late check out and of course with his great smile. he makes my day. and to all the housekeeping staff you are all fantastic.
i will visit again but i will stay a long days.

Date of stay: April 2019
Trip type: Traveled as a couple
1  Thank Ronan O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrone L, General Manager at Ibis Mall Avenue Dubai, responded to this reviewResponded April 23, 2019

Dear Valued Guest,

We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Tyrone Lodder
General Manager
Novotel Suites & Ibis Mall of the Emirates

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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