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Gbenga O
Sharjah, United Arab Emirates

Great service

5.0 of 5 bubblesReviewed Apr 4, 2019via mobile
Staff are awesome and friendly specially Ian and hateem. Hotel wise specially for the location which is near by to Mall of emirate and metro station. Breakfast is less option but it was delicious. I am very happy for the services of the management specially the front desk staff Ian and hateem.
Date of stay: April 2019
Trip type: Traveled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrone L, General Manager at Ibis Mall Avenue Dubai, responded to this review
Responded Apr 4, 2019
Dear Valued Guest,

We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Tyrone Lodder
General Manager
Novotel Suites & Ibis Mall of the Emirates
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,584)
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Traveler rating
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All reviews metro station reception staff are walking distance early check short stay nice room business trip front office thank you so much house keeping amazing staff special thanks dubai mall jefferson emirates nestle hatem
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Reviewed April 3, 2019 via mobile

Staff is very friendly ad kiran and hateem its nice i will come back climate is nice good day with ibis
room was cleen and realy like the pool novotel side it is awesome i will try next tym come with my family thank you so much for every one

Date of stay: April 2019
Trip type: Traveled solo
Thank Mohan B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrone L, General Manager at Ibis Mall Avenue Dubai, responded to this reviewResponded April 4, 2019

Dear Valued Guest,

We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Tyrone Lodder
General Manager
Novotel Suites & Ibis Mall of the Emirates

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2019 via mobile

I am so happy for the great welcome of the staf name hatem and ian.both staff are amazing because they gave me free early check in amd they not allowed me to stay up to 2pm. Lication is great to metro station and mall of Emirates. Again thank you for being so great.

Date of stay: April 2019
Trip type: Traveled with friends
Thank Yasmeen N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrone L, General Manager at Ibis Mall Avenue Dubai, responded to this reviewResponded April 3, 2019

Dear Valued Guest,

We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Tyrone Lodder
General Manager
Novotel Suites & Ibis Mall of the Emirates

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2019 via mobile

Ibis was one of economic and affordable option according to my selection criteria.

Couple of remarks on breakfast food variety and quality as well the room interior decoration is too dull and old with poor lighting.
On other-hand; housekeeping services is up to professional level.

Date of stay: February 2019
Trip type: Traveled with friends
2  Thank mohammedtawfik
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrone L, General Manager at Ibis Mall Avenue Dubai, responded to this reviewResponded April 2, 2019

Dear Valued Guest,

We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Tyrone Lodder
General Manager
Novotel Suites & Ibis Mall of the Emirates

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2019 via mobile

All the staff is good specially thank you to Ian and Kiran hateem. They gave me free early check in. Breakfast is good bit less variety and the location was good near to the metro station and mall of Emirates. Transfer to the beach is awesome and the beach was so great. Again thank you to Ian who's helping us too much and he always keep smiling. We definitely come back again here soon.

Date of stay: April 2019
Trip type: Traveled as a couple
Thank Ablaikhan Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrone L, General Manager at Ibis Mall Avenue Dubai, responded to this reviewResponded April 1, 2019

Dear Valued Guest,

We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Tyrone Lodder
General Manager
Novotel Suites & Ibis Mall of the Emirates

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2019 via mobile

The hotel is fantastic with the warm welcome of the staff like Ian and madonna , The location of the hotel is also good as it is near the mall of emirates and there is convinience in shopping. The gymn and the swimming pool also fantastic, the breakfast as well is delicious,.

Date of stay: April 2019
Trip type: Traveled with family
Thank Tafadzwa M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrone L, General Manager at Ibis Mall Avenue Dubai, responded to this reviewResponded April 1, 2019

Dear Valued Guest,

We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Tyrone Lodder
General Manager
Novotel Suites & Ibis Mall of the Emirates

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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