I am usually an easy marker when it comes to accommodation, however in this instance I must say that my overall impression of the Najd Hotel is quite poor. Like other reviewers I would agree that the location is great, and probably this hotels only saving grace....along with the price of the rooms.
While the rooms are somewhat cheap, this must be due to the fact that the bedroom stinks like a urinal cake. The ensuite has a overpowering lemon/bleach stank that burns the nostrils. In addition, the 2nd bathroom had 'stains' from the last guest all over the toilet seat....
This coupled with the astonishingly bad customer service displayed by the gentleman (Froy) at the front counter. He was dismissive, grumpy and arrogant, I think he needs to be reminded he is in a customer service environment, if I wasn't so precious (and had already paid) I would have found another place.
On a positive note though, the concierge is great and was always willing to help. All in all, not the best place in Dubai to stay but if you like lemons and want to feel guilty for troubling the front counter staff with your business then this is definitely the place to stay.
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