We visited Holiday Inn Express for 3 days of our stay for our anniversary and our awful experience began with the check in itself. We were made to wait for more than an hour by the lady at the front desk informing us that our room would be ready in 15 to 20 mins. She went off for lunch after this conversation and did not return for a very long time. In the meanwhile, we noted that all other guests who had arrived well after us had been checked in by the other staff at the front desk who had chosen to ignore us for all this while, even though we reminded him on more than two occasions that we were waiting to be checked in.
The housekeeping service was also quite sloppy and poor as we had to repeatedly had to ask for towels in our room - We called the housekeeping, went upto the front desk and then again called the front desk after a few hours of no response. In addition to this, on one of the days, the thank you cookies were thrown on the floor near the door as if it was meant to be eaten by animals!!
Also watch out for strange looking women in the hotel in the evening....I guess the lesser said is better...!!!
All in all ... terrible experience and extremely poor staff!!!
- Official Description (provided by the hotel):
- Welcome to Holiday Inn Express Jumeirah. The Hotel is located in the fashionable Jumeirah area close to the major business district of Dubai, incorporating the Burj Dubai, Dubai International Financial Centre, Business Bay and Dubai World Trade Centre.The Hotel offers convenience for business and leisure travelers with easy access to the Dubai-Abu Dhabi highway (Sheikh Zayed Road) and being close Dubai Creek Dubai Museum and traditional spice and Gold Souks are easily accessible, Dubai Mall (the largest mall in the world), the Mall of the Emirates, the rapidly developing Dubai Marina and the Palm Jumeirah . Holiday Inn Express Jumeirah is in close proximity to the bus station that leads you directly to Dubai Gold Souk and Dubai Creek. Holiday Inn Express Jumeirah features 193 contemporary style bedrooms individually air conditioned, offering guests a comfortable, warm and friendly stay. All rooms have en-suite facilities, power shower, direct dial telephones, work station, mini fridge, safe box, satellite T.V. and underground car-park facilities. Holiday Inn Express Jumeirah is committed to offer guests the best product combining convenience of location with the quality and value for which Holiday Inn Express brand is famous for around the world. ... more less
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- Also Known As:
- Holiday Inn Express Dubai Jumeirah Hotel Dubai
- Holiday Inn Dubai