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“Average hotel, but good if you are on a budget”

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Holiday Inn Express Dubai Jumeirah
Ranked #253 of 554 Hotels in Dubai
Reviewed January 20, 2014

Arrived late into the hotel. Rooms was nice but could have been a bit bigger. Should have checked into another holiday inn, but since budget was on mind settled for this. The breakfast menu was limited and almost the same for all 3 days we stayed here. Could do little more with variety. Staff was good and most helpful. Wouldn't stay here again for the simple reason that I like to have some luxury. Honestly I have nothing against the hotel, but it is too basic for me.

Room Tip: There is no room service, so be sure you either stock up or get hold of in room delivery from nearby...
  • Stayed: January 2014, traveled with family
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2  Thank Satish N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jo-Ella M, Guest Relations Manager at Holiday Inn Express Dubai Jumeirah, responded to this reviewResponded January 24, 2014

Dear Satish N,

Thank you so much for taking your time to share your review of our hotel, especially the nice comments about our helpful staff. Safe Travels 2014.

Regard's
Liz Muthui-Guest Relation's

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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252 - 258 of 678 reviews

Reviewed January 19, 2014

The hotel itself is clean, rooms are maintained in a good standard. Reception staff provides good service, especially when it is about the transfer - there is always somebody willing to offer you a ride for the price similar to taxis. Breakfast buffet is nice and clean - food is pretty basic and European - it is good in taste. Location is poor - far from everything that you are willing to see in Dubai really, but communication is excellent. You can take a bus which is even cheaper than chips or take a taxi at Eastern European prices.

  • Stayed: April 2013, traveled on business
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2  Thank Kacper S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jo-Ella M, Guest Relations Manager at Holiday Inn Express Dubai Jumeirah, responded to this reviewResponded January 24, 2014

Dear Kacper S,

Thank you for posting your review on Trip Advisor.

We are truly happy to know that you had enjoyed your recent stay with us and that our team really looked after you throughout the stay. For your next visit we have a complimentary shuttle that runs to the Metro Station,that will help ease on the travel.

Regard's
Liz Muthui-Guest Relation's

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2014

Expresses are normally good. Cheap and cheerful. And we had never stayed in this part of Dubai before. So we booked three nights with the intention of being near the beach (which is great).

As soon as we entered the hotel lobby we both though, 'oh-oh; this is not good'. And neither it was. The room that we had was small with a dirty carpet, a dirty window that we cleaned, the couch needs to be condemned, the noise in the corridor was atrocious.

Normally I'm addressed as 'sir' in hotels. but after a day or so I began to wonder about the staff attitudes and started to think about how often we were respectfully addressed. It just didn't happen.

On the positive side the breakfast was good and the rooms appear to have been renovated (but not the furniture).

But the hotel isn't. Staff attitudes are poor. There's a security guy who looks down his nose at you. Concierges just did not do what they said they would.

A sad end to my IHG Hotel stays in 2013.

IHG should not have this hotel on its franchise. It is a disgrace to the good name of IHG.

Room Tip: Try the Crowne Plaza on SZ Road.
  • Stayed: December 2013, traveled as a couple
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4  Thank canoepunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jo-Ella M, Guest Relations Manager at Holiday Inn Express Dubai Jumeirah, responded to this reviewResponded January 16, 2014

Dear Ebookpunkie,

Firstly, I would like to thank you for your kind word with regards to the breakfast, and the renovation we have done to our rooms.

It was with great regret I read your feedback following your recent stay at the hotel, we continually strive to meet and exceed our guest expectations of providing exceptional service to our guests, and it is certainly not our intention to have any of our guests disappointed; however, it is clear that we have failed to meet your expectations in some areas of your stay. Your feedback is extremely important for us allowing us to continually improve our services, and to make any necessary improvements.

Regard's
Liz Muthui-Guest Relation's

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

I stayed @ the hotel between 28 Dec '13 & 6 Jan '14. Location is great it's close to transport, malls etc. The cleaning staff is amazing!!! My 1st disappointment was breakfast - same menu from day 1 till the last day!!! My 2nd disappointment came on the 3rd of Jan, it was my sister's birthday I had spoken to the supervisor about surprising my sister she offered a complimentary fruit basket but when we came back to the hotel there was nothing.

Room Tip: Ask for a room facing the city or the dry docks!!
  • Stayed: December 2013, traveled with family
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Thank Ncums
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jo-Ella M, Guest Relations Manager at Holiday Inn Express Dubai Jumeirah, responded to this reviewResponded January 16, 2014

Dear Ncums,

Thank you so much for your recent review of Holiday Inn Express, we are happy to know that you generally enjoyed your stay including our location and the excellent job from our colleagues in the Housekeeping department.

Kindly accept our sincere apologies in regards to the breakfast options, and the incident with your sisters birthday, your concerns have been taken up as action for improvement in the respective areas.

Regard's
Liz Muthui-Guest Relation's

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

I am used to travel and this is the worst hotel service I have ever had.
We stayed with my family 5nights and we had several problems.
Was it simply down to bad luck? ...

1 - the airport shuttle
I booked their AirPort shuttle and when we arrived, I was told that there was no reservation for us.
The issue was the same for the drop off even if I have checked several times with their team. Fortunately, we did not miss our plane.

2- the rooms
Even if the hotel is recent, the rooms looks like old and they smell musty.

3- the hotel staff

None of our requests have been taken into account:
- each day I had to ask the appropriate number of towels;
- one of the room was cold and they needed 2days to fix it;
- the airport shuttles were not booked.
The staff only waits for tips and they do their best to sell their services.

4 - the Hotel services
- the desert safari: we booked for an exclusive desert safari. Finally, it was a standard one; it means that we had to pick up other customers from their hotel ... We have lost our time and we arrived only 10minutes before the end of the sunset. To go back to Dubaï, they asked us to leave before the end of the show.

- the Abu DHABI excursion in a private car
I booked for a 10hours private car. They told me that we needed only 1hour to go to Abu DHABI and that there won't be any traffic on Friday.
In the morning:
- 2 cars have been booked and each employee asked me to choose their car;
- finally, we needed 1h30 to go to Abu DHABI in the morning and 2 hours in the evening;

> To explain all these problems, they told me that I did not speak well english.

5 - the situation
You need a taxi to go to the center. During the week ends and un the evenings, it is hard to find taxis.
There is no entertainment around the hotel.

6- the only positive point : the breakfast included in the price

  • Stayed: December 2013, traveled with family
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2  Thank YSH p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jo-Ella M, Guest Relations Manager at Holiday Inn Express Dubai Jumeirah, responded to this reviewResponded January 5, 2014

Dear YSH p,

Thank you for taking the time to review the Holiday Inn Express, Jumeirah. We truly value the opinions of our guests and we apologize that we did not meet your expectations.
Providing our guests with the best possible hospitality and service has always been our mission.Thank you for raising this issues, we will work on a potential solution to avoid such inconvenience.

Regard's
Liz Muthui-Guest Relation's

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2013

We fled to this hotel after our travel agent (former)booked us at the tulip inn Ajman. That place was a nightmare of filth and indifference
This Holiday Inn, while more than our budget,was worth every penny. It is clean, well kept and we were very comfortable. The breakfast was good and there was plenty of it. I would have loved some middle eastern selections instead of the western fare but the price was right and the staff kept the buffet clean and stocked at all times.
If we ever come to Dubai again we will stay here

Stayed: December 2013, traveled as a couple
Thank Judi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jo-Ella M, Guest Relations Manager at Holiday Inn Express Dubai Jumeirah, responded to this reviewResponded December 31, 2013

Dear Judy S,

Thank you for your wonderful review on your recent stay at Holiday Inn Express, Jumeirah. We were delighted to read that you had an excellent overall experience. We much appreciate your lovely words concerning our property, our passionate and attentive colleagues. We will share your valuable comments with the entire team.

Regard's
Liz Muthui-Guest Relation's

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2013

Last year we spent two nights at the Holiday Inn Express Safa Park and were quite happy with the overall experience. Hence we did not mind to have an overnight in once again another Holiday Inn Express. In comparison the two hotels is like comparing two different hotel categories even though they are both Holiday Inn Express.

Starting from the lobby, the Jumeirah branch was much smaller with simple furnitures. The coffee shop next to the lobby was also smaller in size. The room was definitely a big disappointment since the total area could not be more than 30 square meters. The level of cleanliness should be considered average to poor. The worst was the uneasy feeling when we slept. We felt like there was certain uncomfortable and itchiness whether from bed sheet or bed bugs we could not determined. We ended up taken more showers than needed to get rid of the sensation.

If we decided to stay again in a Holiday Inn Express in Dubai, we definitely make sure it will be the Safa Park branch.

  • Stayed: December 2013, traveled as a couple
    • Value
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2  Thank Charn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jo-Ella M, Guest Relations Manager at Holiday Inn Express Dubai Jumeirah, responded to this reviewResponded January 5, 2014

Dear Charn P,

Thank you for sharing your concerns following your recent stay at Holiday Inn Express Jumeirah,
I would like to apologize for any inconvenience the room conditions may have caused you. The feedback provided has been forwarded to the concerned department heads for action to be taken and corrective measures put in place to avoid such incidents again.

Regard's
Liz Muthui-Guest Relation's.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Dubai Jumeirah

Address: Corner Of Jumeirah Road and 60 Road | Al Mina, Jumeirah, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #253 of 554 Hotels in Dubai
Price Range: $55 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Holiday Inn Express Dubai Jumeirah 2*
Number of rooms: 193
Official Description (provided by the hotel):
Welcome to Holiday Inn Express Jumeirah. The Hotel is located in the fashionable Jumeirah area close to the major business district of Dubai, incorporating the Burj Dubai, Dubai International Financial Centre, Business Bay and Dubai World Trade Centre.The Hotel offers convenience for business and leisure travelers with easy access to the Dubai-Abu Dhabi highway (Sheikh Zayed Road) and being close Dubai Creek Dubai Museum and traditional spice and Gold Souks are easily accessible, Dubai Mall (the largest mall in the world), the Mall of the Emirates, the rapidly developing Dubai Marina and the Palm Jumeirah . Holiday Inn Express Jumeirah is in close proximity to the bus station that leads you directly to Dubai Gold Souk and Dubai Creek. Holiday Inn Express Jumeirah features 193 contemporary style bedrooms individually air conditioned, offering guests a comfortable, warm and friendly stay. All rooms have en-suite facilities, power shower, direct dial telephones, work station, mini fridge, safe box, satellite T.V. and underground car-park facilities. Holiday Inn Express Jumeirah is committed to offer guests the best product combining convenience of location with the quality and value for which Holiday Inn Express brand is famous for around the world. ... more   less 
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Also Known As:
Holiday Inn Express Dubai Jumeirah Hotel Dubai
Holiday Inn Dubai

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