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“Amazing time”

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The Address Downtown Dubai
Ranked #20 of 545 Hotels in Dubai
Certificate of Excellence
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Amazing time”
Reviewed June 7, 2014

Upon arrival they noticed we were level guests. They immediately took us to the level check in, took our bags to our rooms and at check in they gave us moist towels that smelled amazing with a drink. From there they took us to our room. It was a lower level room. we also enjoy enjoy the great food at CUT and Fazares Restaurant.

Room Tip: Deluxe room
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank john s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline-Jane H, Hotel Manager at The Address Downtown Dubai, responded to this review, June 16, 2014
Dear Guest

We were truly pleased to hear that the team made such an impression upon arrival. We believe that ensuring our guests are warmly welcomed at the hotel is paramount to a great overall experience.

Thank you for the wonderful comments on our restaurants as well, we were delighted to know that you had the opportunity to savor our special menus at CUT and Fazaris.

We look forward to welcoming you back in a not so distant future.

Kind regards,
Caroline-Jane Houston.
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1,371 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (287)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
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  • Greek first
  • Indonesian first
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English first
Stockholm, Sweden
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 1, 2014

What a location to live in Dubai. Amazing surroundings, view of downtown fountains and Khalifa Tower are breathtaking. I was a bit disappointed to see the washrooms specially the ones at the ground floor for general visitors. Their cleanliness was not of the 5 star standards. Room was spacious and service was really fine as well.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Edward W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline-Jane H, Hotel Manager at The Address Downtown Dubai, responded to this review, June 9, 2014
Dear Guest

We were delighted to know that you enjoyed staying with us and took advantage of our privileged location and stunning views.

We would also like to apologize for the shortfall observed on the cleanliness of our ground floor restroom – the cleanliness in and around the hotel is a top priority in our daily operation and we have immediately addressed the issue with corrective actions to avoid any reoccurrence in the future.

Thank you very much indeed for your review and we hope to welcome you back in a near future.

Kind regards,
Caroline-Jane Houston.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 30, 2014

One of the very well known hotels in Dubai . the Location & the view is telling the whole story .
connecting to the huge prestigious Dubai Mall , viewing the tallest building in the world "Burj Khalifa" and the Dancing Fountains .
I Love the interior design of the lobbies . the hosbitality is one of the best in Dubai .
I stayed in The Club Floor , which is has the privileges .
Check in and check out are one of the easiest thing to do if you staying in the club rooms .
absolutely loved it , I recommend it and will stay in it over and over .

Room Tip: Club Rooms
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Madhawy Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline-Jane H, Hotel Manager at The Address Downtown Dubai, responded to this review, June 4, 2014
Dear Guest

Thank you very much indeed for reviewing and recommending The Address Downtown Dubai on trip advisor.

We were absolutely delighted to read your wonderful review which made us all very proud of our services and facilities. It is truly gratifying to know that we managed to make your stay a memorable one and that you plan on returning over and over again.

The club lounge team and all of us at The Address Downtown look very much forward to welcoming you back.

Kind regards,
Caroline-Jane Houston.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed May 28, 2014

Gorgeous hotel. Amazing views!! Burj Khalifa fountains all day long. Great shopping (Dubai Mall and Souks) within walking distance. The restaurants in the hotel are outstanding. Stay on the Concierge level and have a delightful breakfast, lunch and dinner free! Drinks too!
Very conducive for business groups. Conference areas are excellent.
Pool area was very lush and relaxing. The grounds in general are very tropical feeling. You almost forget you're in the desert. Don't miss the Spa! Wow! Wonderful experience.

Room Tip: Be sure and get a fountain view room!
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HNFTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline-Jane H, Hotel Manager at The Address Downtown Dubai, responded to this review, June 3, 2014
Dear Guest

We would like to thank you for reviewing your recent stay at The Address Downtown Dubai; we were delighted to read such a wonderful feedback on the various areas of the hotel you were able to experience.

We are looking forward to welcoming you back soon to the Address Downtown for another fabulous stay at one of our fountain view rooms.

Kind regards,
Caroline-Jane Houston.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 28, 2014

Whenever i travel to Dubai, i make sure to stay at the address. Makes you feel at home away from home. Located centrally.Never faced a problem here. Housekeeping is at your service all the time, that to very kind and polite. Its like home for me.

Stayed May 2014, traveled on business
Helpful?
Thank Lullasahil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline-Jane H, Hotel Manager at The Address Downtown Dubai, responded to this review, June 2, 2014
Dear Guest

Thank you for your continuous support and for choosing The Address Downtown as your “home away for home”.

We were delighted to read your wonderful review and it is truly an honor to be your hotel of choice whenever you travel to Dubai.

We are looking very much forward to welcoming you back on your next visit.

Kind regards,
Caroline-Jane Houston.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Ar Riyad, Saudi Arabia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 28, 2014

Amazing hotel; luxury, location and service.

The only point I do not like that, they charge us for broken item more than the expected value ( more than double, as I expect). while I am the one who I inform them for the broken item. The way how they estimate is not profficinal; they send some from the room service and he but a a value from his mind, they do not have price listing.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hesham A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline-Jane H, Hotel Manager at The Address Downtown Dubai, responded to this review, June 2, 2014
Dear Guest

Thank you for choosing to stay at The Address Downtown Dubai during your recent family holiday.

Whilst we were happy to note that you enjoyed your overall stay we would like to apologize for any confusion and miscommunication that was followed by the incident reported. We would like to thank you for bringing the incident to our attention and it is with sincere thanks that we acknowledge areas of improvement in the future.

We hope to welcome you and your family back again at The Address Downtown.

Kind regards,
Caroline-Jane Houston.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 27, 2014

This was our 3 time in Address Downtown Dubai, and this time was a bit different. Generally location, view, shopping, spa, food, service, pool and bar are fantastic - nothing to complain. We booked it at least 2 months ago and when we arrived, our room was not available. Instead we were offered a 1 bedroom residential suit. I have to say hotel rooms are much nicer then residential, and are kept in better condition. Yes, 1 bedroom is larger, but bathroom is smaller, and you get quite nice size kitchen instead. You can also get 2 bedroom apt. The problem is no mini bar in residential rooms is allowed, and it is impossible to buy "alko" in Emirates, unless you own a spacial liqueur license. Of course you can still sip your margaritas laying down by the pool, or have wine with your dinner in the restaurant, so it was just small inconvenience. Overall good experience, like always.

Room Tip: choose a regular hotel room, not residential, unless you are traveling with a larger group
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ania19721017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline-Jane H, Hotel Manager at The Address Downtown Dubai, responded to this review, June 2, 2014
Dear Guest

Thank you for your continuous support; it is truly a pleasure to welcome you back time and again.

Please accept our most sincere apologies for the confusion upon check-in, we were disappointed to note the room availability issue which is not acceptable – your feedback was internally addressed for immediate review in order to ensure that we do not face this challenge again in the future.

Thank you once again for your review and feedback that helps us improve on the services we offer to our guests. We look forward to welcoming you back again in a near future.

Kind regards,
Caroline-Jane Houston.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Address Downtown Dubai

Property: The Address Downtown Dubai
Address: Mohammed Bin Rashid Boulevard, Dubai 123234, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Dubai
#16 Spa Hotel in Dubai
#19 Luxury Hotel in Dubai
#19 Romantic Hotel in Dubai
#22 Family Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Address Downtown Dubai 5*
Number of rooms: 196
Official Description (provided by the hotel):
Temporarily Closed. The Address Downtown Dubai is the first hotel project and flagship property of The Address Hotels + Resorts that has set international benchmarks with its excellent hospitality and service standards. We are delighted to let you know that preliminary work is already under way to reopen the hotel in record time and to restore the project to its glory using the best in design, quality and technology. ... more   less 
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Also Known As:
The Address Downtown Dubai Hotel Dubai
Address Downtown Burj Dubai
Address Downtown Burj Hotel Dubai

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