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“Great location” 5 of 5 bubbles
Review of The Address Downtown Dubai - TEMPORARILY CLOSED

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The Address Downtown Dubai - TEMPORARILY CLOSED
Ranked #14 of 544 Hotels in Dubai
Certificate of Excellence
Yorkshire UK
Level Contributor
117 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Great location”
5 of 5 bubbles Reviewed November 24, 2013

Situated in Downtown Dubai
We were upgraded to a two bedroom apartment with views overlooking Dubai fountain.
The hotel is elegant with a good restaurant, spa and drink lounges.
The pool area is tranquil with good service and great views of the Burj Kahlafi

Room Tip: Ask for a room facing the fountains
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank appleacre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,369 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (285)
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English first
Dubai, United Arab Emirates
1 review
5 of 5 bubbles Reviewed November 24, 2013

A magnificent hotel to stay in a great location. The rooms are very well furnished and service is first class. Whilst on business it was great to return 'home' each night to the wonderful room.
Would definitely recommend this hotel if you want a first class experience in a Dubai hotel

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dubaitravel2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morocco
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed November 23, 2013 via mobile

Does not worth 550 € per night. For a such called premier fountain view. I have booked 7 nights from 23 rd november to the 30 th, for honeymoon anniversary and and asked a nice view of fountain and higher level. Unfortunately they gave me naormal one room 720.
Hassan

Stayed November 2013, traveled as a couple
Helpful?
2 Thank Hassan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey F S, General Manager at The Address Downtown Dubai - TEMPORARILY CLOSED, responded to this review, December 15, 2013
Dear Guest,

Thank you for your stay at The Address Downtown Dubai and your comments on Trip Advisor!

It is unfortunate that on this occasion we were not able to exceed your expectations in regards with your requests for a full fountain view and high floor.

We are constantly striving to provide the highest standard, where your observations are much valued in directing us in this regard.

We all look forward to having the opportunity to welcome you back in the near future and living the passion “Where Life happens”.

With kind regards,
Jeffrey F. Seward
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed November 22, 2013

Myself and my boyfriend chose to take a club room in this gorgeous hotel for 4 days, to start with we were met as we got off the plane by our super lovely, helpful guest liaison, Mark, who done all our immigration and official stuff as we waited with drinks in a big comfy waiting lounge then we were quickly collected and taken to our chauffeur driven luxury car which had wifi and a very charming driver. We were taken straight to our lovely room and checked in there, very very comfy bed, big LG tv, balcony, great coffee making facilities, generally all the refineries that you'd expect. With our room we had full access to the exec lounge which provided an exceptional variety of high quality food that we actually ate there for breakfast, lunch and dinner without feeling that we had missed out, the staff here where particularly good, so friendly and helpful. Apart from being just somewhere to eat it actually had its own large terrace with spectacular views of the burj kallifah and the ffountains, it was decked out with all different seating arrangements and day beds, it all felt very high end boutique hotel rather than large hotel. Next best thing was the gym, my partner and I train most days so this bit matters and as expected it didn't disappoint! The view was perfect, burj kallifah and fountains again and all the equipment was techno gym and there was plenty of machines of every variety and the weights area was ideal, staff again were perfect!
One last thing, there was a small noise problem (my partner is a light sleeper, I never noticed) and we contacted the service manager who immediately, apologised and relocated us to another, fantastic room! We cannot commend this place enough, if you love your luxury 5 star hotels and are prepared to pay for a club room/suite this place is for you!!! In our option (we travel A LOT & always in the best hotels) is the place you cannot afford to miss!! We most definitely will be back again!! Thank you everyone at The Address for a fantastic stay!

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Zoe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dijon, France
Level Contributor
116 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed November 19, 2013

We spent a week here visiting a friend who works in Dubai (DIFC), soak the hotel was very well placed. Wile it is attached to the Dubai Mall, and for some this is very significant, we didn't really spend much time in the Mall.

Sorry back to the hotel itself, which is great. Good facilities, bars, gym, pool, restaurants, room service and helpful staff - friendly but never obsequious. Really I can't come up with anything which was below expectations.

The rooms were nice, the pool good, the gym had a good range of equipment, we tried room service which came promptly and was good to boot!

We had a car and used the well placed parking which was easy.

The only thing which prevents a score of five out of five is the price which is slightly higher than it should be really.

Overall, we had a really nice stay, thank you "The Address Downtown" :-)

Room Tip: Go for a higher room with a view of the Burj Khalifa
See more room tips
  • Stayed November 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 171959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed November 16, 2013

Just finished a 5 night stay at the Address Downtown and for the most part is was wonderful! Super location to the mall and EXCELLENT facilities - fitness center and pool are absolutely wonderful. After staying in some other high end properties - Armani hotel, Atlantis, and the Address dubai mall, the downtown Address is a great value.

A couple of critical notes - although check-in was great, however, I would caution staff from phrases such as "you are booked in one of the cheap rooms" this was a comment made to us after we asked about what type of room we are receiving. After paying 1900 AED a night (works out to about 510 USD), I would hardly consider this a cheap room. I understand there are higher rates in some of the other rooms, please refrain from telling clients they have a "cheap" room. In addition, there are some questionable guests late at night (we checked in around 1 am) perhaps some ladies that solicit their "work" at this hotel, or at the very least are accompanying guests/residence staying here. I won't elaborate more on this as I am sure you can pick up my point. I do question some of the guests/residences paying for more than hotel services. So ladies, couples, and families with children, be watchful of this. Or be back in your room by 9 pm if you don't want to witness this.

Also, turndown services could be improved. When we returned back to our room,turn down service removed some dirty towels placed in the bath tub, but they also placed a wet one on the floor - a bit dangerous. In addition, they merely washed one of the coffee cups and placed in back on the Nespresso machine for re-use. The cup was still stained with coffee. I hardly call washing dishes in the bathroom sink then placing them back for clients to use hygenic.

Some positives - the room was beautiful and the room service (food) was delicious! Especially the breakfast. Staff is hit and miss at the hotel, there is no consistency to service. Morning check-out staff was aloof and the car service booked (cost 300 AED/80 USD) was 5 minutes late. This may not seem like a big deal. Since we were flying with Emirates, this airline has some strict check-in policies so every minute counts.

We would definitely be back at this hotel. Thus said, we would lower our service standard with this hotel. Service overall in Dubai is really a hit and miss. I would imagine it being quite difficult to be a manager or quality assurance/improvement person there.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank SDGC4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 14, 2013

A unique location with everything you would expect from a 5 star hotel - but with even more. Delightful staff are always eager to help and a pleasure to deal with. Fantastic facilities and the view over the fountains to the Burj Khalifa is out of this world.

Room Tip: Go for a room overlooking the fountains and Burj Khalifa so that you can sit on your balcony and wat...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Terry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Address Downtown Dubai - TEMPORARILY CLOSED

Property: The Address Downtown Dubai - TEMPORARILY CLOSED
Address: Mohammed Bin Rashid Boulevard, Dubai 123234, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Dubai
#13 Business Hotel in Dubai
#14 Luxury Hotel in Dubai
#19 Romantic Hotel in Dubai
#22 Family Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Address Downtown Dubai - TEMPORARILY CLOSED 5*
Number of rooms: 196
Official Description (provided by the hotel):
The Address Downtown Dubai is the first hotel project and flagship property of The Address Hotels + Resorts that has set international benchmarks with its excellent hospitality and service standards. We are delighted to let you know that preliminary work is already under way to reopen the hotel in record time and to restore the project to its glory using the best in design, quality and technology. ... more   less 
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Also Known As:
The Address Downtown Dubai Hotel Dubai
Address Downtown Burj Dubai
Address Downtown Burj Hotel Dubai

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