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Address Downtown
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Reviews (1,370)
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Reviewed April 27, 2013

Service is the best you can imagine - no problems, no hassling but on the other hand - every need is fulfilled. This is the second Address Hotel I am staying in and I can honestly recommend it to all tourist coming for vacation.

Rooms are spatious and have all the facilities that you need on a trip.

Every room is cleaned on a daily basis. When I say clean, I mean it. It's not putting a label on the toilet that this facility has just been sanitized. They really do clean you apartment.

Location is the best you can get here. The only one comparable in Dubai would be Marina, but here it's better I guess.

The only thing is the price, but the luxury compensates it.

Room Tip: I suggest to go for Burj Khalifa view with a balcony
  • Stayed: April 2013, traveled on business
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1  Thank bp84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe Z, General Manager at Address Downtown, responded to this reviewResponded April 29, 2013

Dear Guest

Thank you for your review following your stay at The Address Downtown.

It is so rewarding to read that all aspects of your stay were so enjoyable and we highly appreciate the wonderful comments about our service. We would also like to sincerely thank you for recommending The Address Downtown on tripadvisor.

We hope we will have the pleasure of welcoming you back.

Kind regards,
Philippe Zuber.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2013

I stayed in this hotel on a two day business trip. The location of the hotel is great. But the service is atrocious. Starting with checkin. The checkin took 15 minutes. The luggage to the room took twenty minutes and reached only after I had to holler twice on phone. I gave my shoes to shine and it was promised to return in one hour. However it was not returned even after 4 hours and I had to call thrice to trace where they had disappeared.
The breakfast on the club lounge is atrocious and the only thing good here is the view to burj khalifa.
Not worth the price.

  • Stayed: April 2013, traveled on business
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3  Thank Sidharath_Kapur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe Z, General Manager at Address Downtown, responded to this reviewResponded May 4, 2013

Dear Guest

Please accept our most sincere apologies for your very disappointing experience at The Address Downtown.

We were truly saddened to read through your comments and acknowledge the lack of service offered by the team. The challenges you experienced and the lack of response are unacceptable and not reflective of the high standards we strive to maintain. We would like to thank you for sharing your experience based on which we have ensured necessary process changes to prevent these shortfalls from happening again.

We would like to once again sincerely apologize for any inconvenience caused. It is feedback such as yours that help us ensure consistency in our service delivery and we would like to thank you for that opportunity. In this spirit, we sincerely hope that you can give us another opportunity to demonstrate an extraordinary branded experience at The Address Downtown on near future.

Kind regards,
Philippe Zuber.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2013

I have just returned for 4 amazing days at this hotel. What a place!
The outside looks stunning. But the inside is so very very nice.
The service is second to none. Everyone who works there is, polite, efficient, hard working and friendly. The rooms are perfect. Request a fountain view room, they have the best view of any room in Dubai.
We ate in in 3 of the restaurants. All of which were great. Also, one of the best breakfasts you will ever see.
There is a bar 'Neos' on the 63 floor. This is a must. Try and go around sunset and you will see the best of the city.

Room Tip: Request fountain view room. And the higher the better.
  • Stayed: April 2013, traveled with friends
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Thank Gavinmcdaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe Z, General Manager at Address Downtown, responded to this reviewResponded April 28, 2013

Dear Guest

Thank you for your wonderful review following your recent experience at The Address Downtown Dubai.

It is such a pleasure to hear that you enjoyed every aspect of your stay and that you received outstanding service from all our associates. Thank you for recognizing our beautiful fountain view rooms and our world class restaurants and bars.

We hope to welcome you back in a near future.

Kind regards,
Philippe Zuber.

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Reviewed April 24, 2013

I have stayed in this hotel for 1 night as I could not find an empty room in my favorite Armani hotel... The hotel is very nice but not worth the rates... I was given a back room not overlooking the fountain area... though for the same price you can get an amazing room.
And again the service level is not comparable!!
By the way when I was paying with my AMEX they said it was rejected and then I called AMEX and they said there was not even an attempt to get the money - when I gave them a VISA they withdrawn the money...

  • Stayed: April 2013, traveled on business
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1  Thank Tewfiks4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe Z, General Manager at Address Downtown, responded to this reviewResponded May 4, 2013

Dear Guest

Thank you for reviewing your experience at The Address Downtown.

We were truly disappointed to learn that your experience was not reflective of our high standards of service and we would like to sincerely apologize for the technical glitch upon arrival as well. We have followed up with AMEX to avoid the same challenge in the future and we would like to thank you for your feedback.

Regretfully, we did not manage to exceed your expectations on your recent stay with us, however, we would appreciate an opportunity to welcome you back and demonstrate the levels of service you have come to expect from The Address Downtown.

Kind regards,
Philippe Zuber.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2013

When you go to Dubai you expect a certain 'bling' factor. Well this hotel definitely has that. The whole property is spotless, the rooms are huge, clean, cozy and modern. The restaurant and bars are great. You get an amazing view of the burj, a good selection of drinks, tapas on the menu and complimentary chips with drinks. Gym too is very well equipped and comes with a great view of the burj and pool area. Staff is super friendly. Recommend highly (not for the penny savers)

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sailaway1002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe Z, General Manager at Address Downtown, responded to this reviewResponded April 28, 2013

Dear Guest

Thank you for taking the time to post such a wonderful review following your experience at The Address Downtown Dubai.

It is delightful to hear that you found the hotel to be spotless and our staff super friendly. We were glad to read that you took advantage of our stunning views and also had the time to enjoy our world class bars and restaurants.

We were truly delighted to know that you had a fantastic stay with us and hope to welcome you back in a near future.

Kind regards,
Philippe Zuber.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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