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“Great outstanding place, what else a traveller can look for?” 5 of 5 stars
Review of The Address Downtown Dubai - TEMPORARILY CLOSED

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The Address Downtown Dubai - TEMPORARILY CLOSED
Ranked #13 of 536 Hotels in Dubai
Certificate of Excellence
London
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great outstanding place, what else a traveller can look for?”
5 of 5 stars Reviewed December 13, 2012

I come to Dubai very often, in last two years I had rented an apartment on completion of lease I am again back in hunt of great Hotels, I think this is an outstanding place, I write this review from the executive lounge at the 7 th floor overlooking the fountain place and Burj al Khalifa. I think if you can afford it this is the best value in Dubai though I am a great fan of the competitor The Burj al Arab but this also is second to none.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank hempelLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe Z, General Manager at The Address Downtown Dubai - TEMPORARILY CLOSED, responded to this review, December 16, 2012
Dear Guest,

We would like to thank you for posting such a wonderful review on Trip Advisor.

We are so pleased you had a wonderful stay and were able to enjoy the extraordinary views from our executive lounge. We are always looking for opportunities to enhance our guest’s experience and our executive lounge benefits are certainly one we pride ourselves on.

We are looking forward to welcome you back to the Address Downtown Dubai in the near future.

Kindest regards,
Philippe Zuber.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (283)
Date | Rating
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English first
Mumbai (Bombay), India
Level Contributor
103 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed December 12, 2012

Stayed here for the first time in Nov 2012 for 3 nights. The rooms are very large which was nice. The staff were polite and helpful though never really did require their assistance. Very strong on security for hotel guests which was nice to know. The bathroom was also very large and well equipped.

And they had a Nespresso machine with various capsules so that was a nice touch.

The food was very good. Just had breakfast there so can't comment on the regular meals. Also went to the Cigar Lounge from where we got a clear view of the Burj Khalifa at night with the fountain show.

The best part of the hotel, according to me, is its location. A 30 second walk to The Dubai Mall where you can have all your meals at great restaurants. And do some retail therapy.

They also have a bar on one of the high floors (70 or so) from where you get a great view of the entire city.

Room Tip: try and get a room that faces the Burj Khalifa - a higher floor.
See more room tips
  • Stayed November 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank vman63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe Z, General Manager at The Address Downtown Dubai - TEMPORARILY CLOSED, responded to this review, December 16, 2012
Dear Guest,

Thank you for your review, we appreciate the fantastic comments regarding the hotel and the staff.

We are glad to hear that you had the time to enjoy our exclusive Cigar Lounge and Neos bar situated on the 63rd floor – their unique location does in fact offer breathtaking views of the stunning Downtown Dubai and take the lounge experience to fabulous new heights.

We are looking forward to welcome you back soon.

Kindest regards,
Philippe Zuber.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed December 12, 2012

I would highly recommend staying here.
Top quality food, service and facilities. Perfect location, lovely infinity pool with a fantastic view. Room was large and comfortable.
Highly recommend the sushi restaurant on the terrace overlooking the Dubai Fountain
Only downside was checkin and check out was painfully slow.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank beiruteater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe Z, General Manager at The Address Downtown Dubai - TEMPORARILY CLOSED, responded to this review, December 13, 2012
Dear Guest,

We would like to thank you for your feedback on your recent experience at the hotel as well as recommending the Address Downtown Dubai. We are delighted to hear that you have enjoyed our hotel's services and facilities.

We would like to sincerely apologize for not being able to provide an expedite check-in process in line with your expectations. We certainly appreciate your comment and it has been addressed with the team in order to ensure that our service is timely and efficient at all times.

We hope we have the pleasure of welcoming you back to the Address Downtown Dubai in the near future.

Kindest regards,
Philippe Zuber.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
College Station, Texas
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed December 9, 2012

Truly outstanding. Superior customer services. Spacious rooms. Top quality restaurant and food services. Superb fitness center. Pools are fantastic with "infinite pool" overlooking the grand lake. Situated across Burj Khalifa next to lake and next to the beautiful Dubai mall. Spent few nights on business. Great area to walk around, view the dancing fountains at night, visit the tower, shop at the mall, and eat at restaurants. Don't miss the opportunity to stay here in this hotel.

Room Tip: Take high level floors toward the Burj. The elevators are fast and with no waiting time. Not crowded...
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank abusabiq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe Z, General Manager at The Address Downtown Dubai - TEMPORARILY CLOSED, responded to this review, December 13, 2012
Dear Guest,

Thank you for your wonderful comments as well as taking the time to post your review on Trip Advisor.

The Address Downtown Dubai is indeed situated in a prime location and we are delighted to hear that you have enjoyed the quality of our restaurants and hotel facilities. We are particularly pleased to hear that you have received outstanding customer service during your stay; exceeding our guest’s expectations is, unconditionally, our top priority.

We look forward to welcoming you back soon.

Kindest regards,
Philippe Zuber.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed December 2, 2012

We arrived at the Address Downtown Dubai around 2 AM and check-in was quick and efficient. We got a really large Premier Room. When we got up we were really amazed by the view of Burj Khalifa opposite the hotel. Breakfast was very good. The pool is amazing - large and a great view of the Dubai Mall area and Burj Khalifa. We went to the Neos bar one night which is great for the view but we prefered Calabar for the other nights. We had dinner at Hukama on the last night where we had Peking duck among other things which was very good.

There were a few smaller issues. Housekeeping accidentially took away a few white cloth items when changing the bed. We called the manager on duty when noticing. He promised to take care. However we never heard of him again and asked at the reception twice but again no one got back to us. At checking out we asked for seeing the manager who apologised that noone got back to us and offered to deduct the approximate price of the items from the bill, which was a quick solution. Also, housekeeping on one day did not restocked toilet tissue and there was a dirty cotton swab on the floor outside which was overlooked by the cleaning staff for 1,5 days.

Things I really liked:
Breakfast, the pool, free wi-fi around the hotel, dinner at Hukama.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank pmi_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 1, 2012

Our suite may have been upgraded but the service wasn't! Being tired after the flight and our intensive tour of Eastern Europe we were looking forward to wallowing. Chose to dine in our room on arrival, in house menu looked promising so cheerfully ordered. An hour later chased up our order with a call, dinner would arrive shortly, 45 mins later another call, another 20mins and a trip downstairs to Reception finally food arrived. It was cold, dry from being over heated and tasteless.
Cleaning of our room was also lax. Certainly not the standard we expected or were promised. Huge disappointment. 2/10

  • Stayed June 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Bronwyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dammam, Saudi Arabia
Level Contributor
163 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 stars Reviewed November 26, 2012

I just spent a couple of nights at the Address Downtown Dubai and was totally overawed with the place. I booked a club fountain view room, which was a little pricey, but it came with so many extras, it was certainly worth it.

Firstly, although I checked in after midnight, there was still someone available in the club lounge to do the check-in, and even though the lounge had already finished its food and beverage presentation, I was still offered a glass of wine.

Secondly, the room itself was enormous – easily the largest regular hotel room I have ever stayed in. There was a desk and chair, a couple of easy chairs and a table, and even a sofa and coffee table. The bathroom was also gigantic and even had a long bench in there – handy to toss your clothes on when going for a shower. The toiletries were top notch - Acqua di Parma - very luxurious and trendy. The room came with a balcony and, naturally, a view of the fountain, which goes off at intervals during the day and is quite entertaining. It is supposed to be the largest dancing fountain in the world.

Another perk of the room was a free pickup from the airport in a luxury vehicle (Audi with leather seats) and the same when checking out. The usual nibbly bits and drinks are offered throughout the day at the executive lounge, which has an extensive terrace also overlooking the fountains and the Burj Khalifa.

Breakfast is also included but you don’t have to take it in the lounge and can go downstairs to the regular restaurant, which has a better choice of items. In fact, they had everything, from soup to nuts, as my father used to say. Eggs Benedict cooked to order, all manner of juices including fresh watermelon juice (my favourite) and a selection of hot items including a full Japanese breakfast, if you want it. And just as an extra, the waitress brought some freshly-cooked pancakes over to our table, with fresh raspberries and blueberries on the top and cream in the middle. Heavenly!

But what makes this room better than any room I have ever stayed in before is the offer of a 24 hour stay. Inotherwords you get the room for exactly 24 hours from the time you checked in, so for me, staying for two nights, it meant that I could have the room until midnight of the second day, which meant no rushing to check out by 12 noon. What a revolution! How many times have you cried because you missed part of a day by checking in late at night, or had to beg for a late checkout and then been given a miserly two hour extension? Or worse yet, had to pay for a late check-out? It would be great if other hotels took the lead set by The Address, but it is important to note here that this 24 hour deal is only available for club rooms. It suited me perfectly as my flight left at 9 pm, so I was able to use the room up to the last minute.

I know I will certainly be booking to stay again.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
5 Thank Leopard_Lil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe Z, General Manager at The Address Downtown Dubai - TEMPORARILY CLOSED, responded to this review, December 2, 2012
Dear Guest,
We would like to thank you for sharing your experience about your recent stay at The Address Downtown Dubai.
Our first priority is to make our guests feel comfortable so it is a real pleasure to read how much you appreciated the atmosphere of the Hotel and our quality of service.
Your compliments are a very nice reward for all of our staff. Please know that we will be certain to share you warm comments to the team.
We look forward to the pleasure of welcoming you back to The Address Downtown Dubai, and remain,

Kindest regards
Philippe Zuber
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Address Downtown Dubai - TEMPORARILY CLOSED

Property: The Address Downtown Dubai - TEMPORARILY CLOSED
Address: Mohammed Bin Rashid Boulevard, Dubai 123234, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Dubai
#13 Business Hotel in Dubai
#13 Luxury Hotel in Dubai
#19 Romantic Hotel in Dubai
#22 Family Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Address Downtown Dubai - TEMPORARILY CLOSED 5*
Number of rooms: 196
Official Description (provided by the hotel):
The Address Downtown Dubai is the first hotel project and flagship property of The Address Hotels + Resorts that has set international benchmarks with its excellent hospitality and service standards. We are delighted to let you know that preliminary work is already under way to reopen the hotel in record time and to restore the project to its glory using the best in design, quality and technology. ... more   less 
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Also Known As:
The Address Downtown Dubai Hotel Dubai
Address Downtown Burj Dubai
Address Downtown Burj Hotel Dubai

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