In our original room nr 390, we found in the first night that the toilet was infested with 20mm maggots. Upon phoning the reception, very quickly we were given another room-- nr 490. The room appeared to be okay, until I lifted the lid of the toilet-- it had not been cleaned and was full of diharreia-- most disgusting. When phoned the reception, they came and cleaned the toilet.
The next day, my father, who is an Accor Platinum member,(nr 3081034029857880) and staying at the Pullman Deira City Centre, asked to speak with the Manager on duty, for the Novotel Ibis Hotels. Finally after a long wait, Mr. Ahmed phoned and spoke with me and my father: I repeated what had happened, as above; my father told him that this is completely unacceptable and an explanation of what went wrong is required, as well as informing Mr.Oreste of what happened. Mr Ahmed was very quick in offering a free breakfast, as if that would wipe out the unpleasant experiences encountered.
Then, on the last day of our stay, we found a letter underneath our door, saying that they would like to move us to another room, as they would like to clean the room. There is obviously a major problem with this hotel in terms of cleanniness and management. Ideally, you should shut the hotel down for a couple of weeks and proceed with a thorough cleaning operation. Until today, neither my father or I have received any feedback from Mr. Ahmed or Mr. Oreste.
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- Also Known As:
- Ibis Deira City Centre Hotel Dubai
- Ibis Hotel Dubai
- Deira City Centre Ibis