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“A perfect Fawlty Towers experience”
Review of Hediard

Hediard
Ranked #5,041 of 9,567 Restaurants in Dubai
Price range: $15 - $30
Restaurant details
Ghent, Belgium
Level Contributor
32 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
“A perfect Fawlty Towers experience”
Reviewed March 25, 2014

We tried the special set menu of the day for lunch on March 13th and almost everything went wrong. We should have known better, because they advertised it as a "DSF SET MENU", DSF meaning the Dubai Shopping Festival which takes place in February, while when we visited this place, it was the DFF season (Dubai Food Festival).
We chose "Mango coriander and steamed prawn salad" for a starter and soon discovered that the coriander was missing entirely. We informed the waiter about it, who looked at us as if we were asking for an item that was not written on the menu; and after a while he returned from the kitchen, telling us that "coriander was not available" -- as simple as that!
For the main course, I was supposed to have "Moroccan lamb fillet with spiced couscous, ratatouille and mints yoghurt sauce" and I wondered why the waiter did not ask how it should be cooked. What I received were 5 entirely black burnt miniature pieces of something which might have been meat before it was left in kind of incinerating oven. With disdain, the waiter returned my dish to the kitchen and this time, he asked how the lamb should be cooked.
A few minutes later, my wife who is blonde discovered a long black hair right in the middle of her main course: "crispy skin salmon fillet with herbs roasted baby potato, sautéed spinach, green beans and cherry tomatoes compote with lemon dill capers and butter sauce", Without a word the waiter returned the dish to the kitchen, and fortunately the new dish he brought shortly after had no such hidden extra.
Finally our "caramelized fig tart with vanilla ice cream" was not a fig tart at all, but a plain tartelette with no filling whatsoever, with just one slice of fig, about 5 mms by 3 mms large and 1 mm thick; not a caramelized tart at all, merely a spoonful of caramel sauce scattered across the plate; and no vanilla ice cream at all, because it had a brownish colour and an indiscernable taste.
You might think that the waiter offered us free coffee or tea afterwards, or granted us a discount? No way! Apparently at Hédiard in Dubai, this is business as usual.
I hope that the management in the UAE or in France will read this review and apologize for such a series of incidents.

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Alwayshappytogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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10 reviews from our community

Visitor rating
    2
    6
    1
    0
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
90 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
“My favourite chain of tea shops in Dubai”
Reviewed October 27, 2012

Good value, lots of outlets, pretty good service and great choice of teas. In particular I like the cast iron teapots they serve in.

Visited September 2012
Helpful?
Thank Dubaibob23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LA
2 reviews
“my young teen raved about it”
Reviewed October 15, 2012

my two kid actually thought this place is like a beautiful relaxing spa :-) actually I did too. :-P but when the food ordered and delivered, we were pleasantly surprise.. the food, the serving and the ambiance was perfect for a relaxing meal.. *Thumbs up*

Visited October 2012
Helpful?
Thank pete d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
Level Contributor
500 reviews
178 restaurant reviews
common_n_restaurant_reviews_1bd8 224 helpful votes
“A true "chic" restaurant & pastry shop”
Reviewed January 25, 2012

This is a real nice place where the staff make you feel like a VIP.
Large choice of desserts, Tea & Coffee menu with very fine blends.
After strolling around Burjuman, we really enjoyed this VIP stopover.
Prices are not the cheapest in town, but quality is at the top.

  • Visited December 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank JohnPaul2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor reviewer on Facebook
“Great desserts and the rose tea is amazing.”
Reviewed October 1, 2008

Great desserts and the rose tea is amazing.

Helpful?
Thank A TripAdvisor reviewer on Facebook
This review is the subjective opinion of an individual contributor and not of TripAdvisor LLC.

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