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“A great bussiness trip”
Review of Oaks Liwa Heights

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Oaks Liwa Heights
Ranked #203 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed December 3, 2011

Great little apartment to spread out in. Concierge was helpful. Would happily stay there again

  • Stayed: November 2011
    • Value
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    • Service
2  Thank Lithium411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Liwa Heights, responded to this reviewResponded December 5, 2011

Thank you very much for your review on Oaks Liwa Heights. It is great to read your positive comments.

We look forward to seeing you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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224 - 230 of 264 reviews

Reviewed November 13, 2011

This is simply an apartment building being managed as a hotel and the management/staff are doing a poor job at it.

Although the units are spacious and have good views, yet the staff and the management are not professional and need a lot of training. THREE days with no towels being placed in the room because they are fully booked is an unacceptable excuse for any accommodation service provider regardless of the reason. When the staff was informed, they would simply smile, inform you that there is nothing they can do and promise to find some towels within a couple of hours. Needless to say once you start shouting, the ball rolls and you get the towels.

In short, if you prefer value over service, then you may want to consider this hotel yet note that in Dubai, there are a lot of better options at great deals.

  • Stayed: November 2011, traveled with family
    • Value
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5  Thank AAZH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Liwa Heights, responded to this reviewResponded November 15, 2011

We appreciate your feedback about your stay at Oaks Liwa Heights.

We are very disappointed to read of the level of service you received from the hotel staff.

We will definitely be addressing this with the Hotel Manager, Learning & Development and Housekeeping departments.

We do apologise for the inconveniences caused during your stay and we do hope you will consider staying at another Oaks property in the future.

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Reviewed August 18, 2011

i was in this apartment ( not hotel ) during july
Positive :
1- Every thing is new
2- large room for a long stay
3- Good A/C
4- Good Bed and Bedroom
5- 2 WC In rooms
6- Normal Price
7- A big kitchen with all necessary items for a long stay and cocking
8- A good balcony
9- A good view to sheikh zayed road
10- A good space for your baggage
11- calm and quite room and good soundproof

Negative :
1- Very Bad House keeping
2- Very Bad Service
3- Angry Team and Not educated for Hotel in a city like dubai (
4- The room is not clean and the house keeping didn’t make my room untile the time that I called them 2 times
5- The Material in the Toilet like Shampoo and …. Are really Bad quality !!
6- The location is Far from Every thing . far from city ,far from Malls ,far from resto …… so everyday you have to spend your time in taxi and metro
7- The hotel management didn’t answer to me when I complained about a dirty towel in my room when I checked in !!!
8- The Elevators are very Slow and you have to wait and wait and wait .
9- The resto food is poor and it is closed during weekend and there is no room service ! when I checked in it was Mid night and they don’t have retso or Room service and there were not any resto open near the hotel , as the hotel located out of center and far from normal life
10- They arrange for you a taxi in 30 minutes !!!
11- They don’t know how to respect the guests
12- Bad smell inside the hotel as some rooms are making food ( diffrent nationalty food and you svereal smells)
13- Poor and slow service
14- Very expensive internet for your room

Finally I don’t recommend this hotel for a short stay or touristic visit in dubai ,as you are far from city and attractions .
The hotel is good for families who wants to stay here more than month and long stay
Bring your shampoo and towel ,in case that you want to stay in this hotel
And bring food if you arrive in midnight as there is nothing to eat ,only mineral water for the welcome !!!!
When I told to the front desk that there is blood in my towel and I want to see the manager ,she was looking at me like a person who is watching her bell boy or ……so forget about respect to client
I gave the bloody towel to her to show to her boss ,but when I cheked out nobody didn’t apologise and nobody didn’t call or send email to say sorry for the bad welcome !!!
It is better to choose other hotel in dubai as dubai is famous for its hotels and high class level of life .

Room Tip: ask them to give on the top floor and the view of sheykh zayed road
See more room tips
  • Stayed: July 2011, traveled on business
    • Value
    • Sleep Quality
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    • Service
Thank Farshad74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Liwa Heights, responded to this reviewResponded August 29, 2011

It is nice to hear that the apartment allocated to you during your recent stay at Oaks Liwa Heights was comfortable and well equipped. However, it is disappointing to learn of the number of customer service and housekeeping issues you have listed in your review and have passed your feedback onto the relevant department to be addressed. As you have mentioned Liwa Heights is approximately 40 minutes to the Dubai Shopping Mall. We do hope you will consider staying with us at Oaks Hotels & Resort in Australia or NZ in the near future.

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Reviewed August 7, 2011

The hotel is located in JLT (Jumeirah Lakes Towers) in Dubai and its concept is a furnished apartments establishment. We booked 3 nights with them in a one bedroom apartment and when we were checking in, the person at the reception told us that our room was a lake view room. When we went to the room, we found out it was not a lake view room and the balcony door was open and no key. We asked them for the key and it took them 36 hours to provide the correct key. So literally we slept with the balcony door unlocked. Ok, Dubai is a safe city but who would want to take any chances? Also, the couch in the living room had a huge stain and it looked really disgusting.
One of the 2 toilets in the apartment was not fitted to the floor so everytime I used it, it was shaking and i felt it will break. Such things have to be checked by the hotel staff before the room is handed over to the guests.

Apart from the above, the one bedroom was a big one, with a separate living room with large LCD/Plasma TV and guest bathroom and a full kitchen (fridge, washing machine, microwave) and then the bedroom was big with a small balcony and a TV inside the bedroom and a full bathroom.

The location is in JLT, so while you'd need to talk around 10 minuites to the metro station, in the summer this is very hard because the temperature is around 46-48 degrees celsius!

  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
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1  Thank salmamassoud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2011

Just Wow .....

Booked in advance for a 2 night stopover in Dubai for my young girls birthday, and tell you what, can't ask for anything more.

Room, staff, food, service ... Excellent.

Only problem is location.... will remember to hire car next time... we forked out a lot for taxi to go round. Don't worry about looking for taxi outside, just let the reception know when you want one and it will be there.

Don't be fooled by Dubai marina metro station just nearby, you have to figure out how to get there. Which you want be able to as it’s a long walk, you have to get there by taxi and some of them won't like the short fare. It was out of question for us with little one to walk that far.

Only complaint I have had was they didn't let us check in an hour early but no problem, the guy gave us a very good room instead and we asked for lower floors as we had children and there it was the on the third floor.

Overall, just get the transport sorted and this the hotel you won't regret going for.

Room Tip: Book in advance, Just speak to them what you want.
See more room tips
  • Stayed: March 2011, traveled with family
    • Value
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5  Thank NostalgicDream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2011

We enjoyed out stay there, it is well services and prices are very reasonable for a two bedroom apartment...

  • Stayed: March 2011, traveled on business
    • Value
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1  Thank taisha1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2010

Amazing apart hotel, very convenient for business travelers. You have space to work, dine and sleep.
A living room very spacious, 2 lavatories.

It is not an hotel, you don't have a valet parking or things like that. It's far from the main leisure places but it's a good place to go if you want to be in Dubai as if you were living in. You have your own flat and you live like a rich expat.

The housekeeping did the washing up every day. There is a washing machine.

Unfortunatly, the wifi was expensive but you can catch one for free in front of the lifts !!!
It is quite noisy every morning for the prayer

  • Stayed: November 2010, traveled on business
    • Value
    • Location
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    • Service
Thank Nikko63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oaks Liwa Heights

Address: Al Sarayat Street, Cluster W | Jumeirah Lakes Towers, Dubai 4443, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #203 of 556 Hotels in Dubai
Price Range: $127 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Oaks Liwa Heights 3*
Number of rooms: 160
Official Description (provided by the hotel):
Oaks Liwa Heights Hotel offers short and long stay, four star apartment accommodation. The close proximity to Emirates & Montgomery world class Golf Courses, Beaches, Palm Jumeirah and major shopping malls, puts Oaks Liwa Heights in the perfect location for business and pleasure. Fully furnished, contemporary and tastefully designed One & Two Bedroom apartments offer comfortable living style with facilities including swimming pool, gymnasium, squash court and much more. ... more   less 
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Also Known As:
Oaks Liwa Heights Hotel Dubai
Oaks Liwa Heights Dubai

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