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“Dissapointing...”

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Grand Millennium Dubai
Ranked #54 of 541 Hotels in Dubai
Certificate of Excellence
Doha
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Dissapointing...”
3 of 5 bubbles Reviewed January 21, 2014

Great room, very spacious and good bathroom with additional seperate toilet (executive suite), good view too! But noisy unfortunately in the middle of the night (loud music from either a bar or nearby room). This was reported but not dealt with. Extra beds are terribly uncomfortable - especially considering you pay AED180 for it... Breakfast is not of high quality, but the orange press for fresh juice is a bonus. The restaurant is very noisy and the manager is very unfriendly/ruse. Further staff is fine. The hotel offers no flexiblity; considering we were travelling with small children, this would have been a nice gesture. We used the mini bar in the room and the provided glasses. They were taken after use but not replaced. Room service was fine and had friendly staff. The executive lounge with so called 'complimentary' access for executive room guests provided nice snacks at set hours and a resonable selection of drinks, but lacks ambiance & flexibility. I.e. we were not allowed to take 1 drink to the room because the kids were sleeping. To be consumed in the lounge only. We respect there are certain rules, but this was not a large request. We used the baby sitty service for one evening and the lady was very sweet. We had dinner at Toshi which was very good! Overall the hotel was ok, but perhaps more suitable for business travellers or people travelling alone.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Frederiek G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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980 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (138)
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English first
Dubai
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 18, 2014

From the moment I stepped into the Hotel lobby, till the moment I was departuring, I was never short of silent attention and quick implementation.I also notably had a top experience with servant Mayten in Atrium Restaurant, a dinner to be long remembered. Highest quality and performance!

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Carlsson P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMD295424, General Manager at Grand Millennium Dubai, responded to this review, February 2, 2014
Dear Guest,

Thank you for taking the time to send us your sincere feedback.regarding your stay at the Grand Millennium Dubai, we are glad that you have enjoyed your stay and had a memorable dining experience at The Atrium.

We look forward to have you again at out hotel in the near future.

Regards,

Peter Mansourian
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed January 16, 2014

the hotel itself still is good for business travel, but this time i had a room opposite a constructiin site and there is permanent low noise during the night and it gets realy busy on site in the morning. so rather ask for rooms opposite the cinstruction site

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelwithcuriosity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMD295424, General Manager at Grand Millennium Dubai, responded to this review, January 17, 2014
Dear Guest,

Thank you for taking the time to send us your feedback regrading your stay.

We regret the inconvenience that may have occurred due to the outside noise and hope it didn't affect your total experience of Grand Millennium Dubai five stars hospitality.

We look forward to see you again at our hotel.

Regards,


Peter Mansourian
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
3 of 5 bubbles Reviewed January 14, 2014

Staff members need to be introduced to proper hospitality. Totally unfriendly people. Some of the rooms like Room 2061 a bit noisy and battled to sleep. Dubai being a first world country should try and offer free internet services to residents and or guests. Restaurant staff are very unfriendly they need to be taught above customer service and teach the how to smile a little.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Priyesh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doha, Qatar
2 reviews
5 of 5 bubbles Reviewed January 9, 2014 via mobile

I have stayed three nights during my visit to Dubai this year , the hotel is good they have upgrade me to suit room free of charge , thank you front office team, food staff are friendly .and concierge team is wonderful and helpfully specially Suhil and Abdullah they had good information about Dubai and offer me free shuttle service to the emirates mall which is for all the hotel guest. Whenever I came back I will stay in Grand Millennium Dubai

Stayed December 2013
Helpful?
Thank Hashem M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMD295424, General Manager at Grand Millennium Dubai, responded to this review, January 12, 2014
Dear Guest,

Thank you for taking the time to send us your sincere feedback regarding your stay at Grand Millennium Dubai.

We are extremely glad to know that you have enjoyed your stay at hotel and have enjoyed the facilities and you upgraded suite. Thank you all the sincere comments about the front office and the concierge team who were of a great assist to you.

We look forward to your next visit in the near future.


Peter Mansourian
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ankara
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed January 7, 2014

fine location. fine interior design. breakfast is not great but eatable. front desk is great. concierge is terrible. they take your requests and forget. when you follow up they don't mind to misguide you. all the 3 restaurant they claimed that fully booked turned out to be available. the shuttle they claimed to be at the metro station turned out to be waiting in front of the hotel. suite room was spacious. the price was reasanoble. staff at the executive lounge are kind, helpfull and professional.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank serdarserdar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMD295424, General Manager at Grand Millennium Dubai, responded to this review, January 8, 2014
Dear Guest,

Thank you for sending your feedback regarding your stay at the Grand Millennium Dubai hotel.

Hope hope you have enjoyed your stay at the hotel.

I am writing this email in regards to the issue that you have faced during your stay at the hotel. We regret the inconvenience that you may have experienced regarding the two issues that you have mentioned. We have run a thorough investigation regarding the reservation matter about the concierge desk regarding the restaurant bookings we can assure that the calls were genuinely made as we have checked the call report, moreover the guest relations agent have also called to make the booking but she received the same answer from both restaurants. As for the metro incident upon receiving a request the concierge team dispatched the hotel car to meet you at metro station but the car waited for 15 minutes but they couldn't get hold of you so they returned back.

We look forward to see you again at the hotel and hope this matter will not affect your future visits.


Peter Mansourian
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed January 4, 2014

Well priced, nicely finished, very spacious 1 bed apartment with extra bed easily accommodated, helpful and friendly staff, good restaurants (Belgian Beer Bar was great for a beer and dinner), brilliant buffet breakfast.

All around a great hotel experience in Dubai.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DJM964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMD295424, General Manager at Grand Millennium Dubai, responded to this review, January 6, 2014
Dear Guest,

Thank you for taking the time to send us your feedback regarding your stay at the Grand Millennium Dubai hotel.

We are glad that you have enjoyed your one bedroom apartment and you have tried out sumptuous buffet breakfast at our all day dining restaurant The Atrium and you have enjoyed our Belgian Beer Cafe, i would like to recommend on your next visit to Dubai our signature restaurant at the 18th floor Toshi for an exquisite experience of five Asian cuisines in one.

We look forward to see you again at our hotel in the near future.

Peter Mansourian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Millennium Dubai

Property: Grand Millennium Dubai
Address: Sheikh Zayed Rd | Exit 36, Al Barsha South - TECOM - Media City, Dubai 212422, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#39 Spa Hotel in Dubai
#50 Luxury Hotel in Dubai
#114 Business Hotel in Dubai
#128 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Millennium Dubai 5*
Number of rooms: 340
Official Description (provided by the hotel):
Welcome to the Grand Millennium Dubai where you will experience a high level of personalised service, plus a memorable stay. This exclusive new property offers luxurious, spacious and tastefully furnished guestrooms, complete with state-of-the-art-technology. Located on Sheikh Zayed Road between Mall of Emirates and Ibn Battuta shopping mall, adjacent to Dubai Media City, Emirates Golf Club and The Montgomerie. The hotel has boasts award-winning restaurants, lounge and bars from signature Pan Asian restaurant & bar "Toshi", serving ethnic cuisines from Malaysia, Thailand, China and Japan, the sparkling champagne lounge "Crystal Bar", the dazzling all-day dining "Atrium", the tropical "JUZZ Bar", chic "Lobby Lounge" and the unique "Belgian Beer Cafe" which offers a warm and cozy atmosphere of an authentic European Cafe, featuring Art Nouveau-inspired interior. Enjoy the nine treatment Jasmine Spa, outdoor Swimming pool and Jacuzzi as well as extensive work out facilities and gym equipment. ... more   less 
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Also Known As:
Grand Millennium Dubai Hotel Dubai
Grand Millennium Hotel Dubai

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