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“Either average or good, but no surprises here”

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Novotel Dubai Deira City Centre
Ranked #263 of 563 Hotels in Dubai
Reviewed January 6, 2013

It should be a 3 star hotel, but for no given reason I reckon star ratings in Dubai are overrated.

Stayed 2 nights with wife and two young children. Really close to airport, taxis are cheap and 5 dollars a ride is a very welcoming price. In front of a shopping centre, which makes your life easier regarding food, foreign exchange and the metro station across from it.

Therefore...
Good: location, price, room size
Bad: sofa bed for two is a glorified single size, if older kids, don't try it.
Staff was very friendly except from when a late chack out was requested... Felt like I was trying to scam them, eyebrows raised and request ignored by manager on duty.

It's a Novotel, hence it's a safe pick... Just like entering a Mc Donalds in India...you know what you get with no risk whatsoever.

Stayed: January 2013, traveled with family
1  Thank rkiper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsDirector, Manager at Novotel Dubai Deira City Centre, responded to this reviewResponded January 7, 2013

Thank you for taking the time to share your comment.
We very much appreciate your positive comments regarding your stay.

I have shared your comments with the team, especially concerning the quality of the customers services; so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Please allow me to express my sincerest apologies, concerning your experience during the check out.

I would like you to rest assure that I am personally taking your remarks very seriously and that urgent corrective measures will be taken.

I hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Hotels Director
Email: H6481-GM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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757 - 763 of 1,335 reviews

Reviewed January 5, 2013

The hotel is in a nice area. Close enough to the airport and in the "old" part of town - if one can say that about Dubai - and the Creek where a bit od middle oriental feel can be experienced.

Room are clean, the hotel is new and well kept. Staff professional. Breakfast average no much choise.

I think all and all the rooms are overprized but maybe that's is Dubai.

Room Tip: High floors.
See more room tips
  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank pam188057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsDirector, Manager at Novotel Dubai Deira City Centre, responded to this reviewResponded January 7, 2013

Thank you for taking the time to share your comment.

We very much appreciate your positive comments regarding your stay.

I have shared your comments with the team, regarding the cleaness of the room and the good quality of the customers services so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Thanks

We look forward to welcoming you again at Novotel Deira City Centre.

Sincerely,

Hotels Director
Email: H6481-GM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2012

The hotel is very close to the airport approximately 5-10 minutes drive. It cost me 30 dirhams airport to hotel and 11 dirhams hotel to airport by taxi, though I didn't understand why return trip was lower.

I had travelled with my wife, 3yr and 1 yr old sons. The room was clean, but the size was rather small, more suited for a business traveller. It had a sofa bed and the hotel provided us with a baby cot and a stroller at no extra charge. I highly recommend a room with city view.

The hotel is literally two minutes walk from City Centre Mall and about 5 minutes from the Dubai Metro, which was very convenient for us.

The breakfast was good, but they could do with more waiting staff during busy periods.

I highly recommend this hotel for it's convenient location, great views, friendly staff and clean rooms. They could improve on the breakfast service and avail wi-fi in the rooms.

Stayed: December 2012, traveled with family
1  Thank Kiplagat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsDirector, Manager at Novotel Dubai Deira City Centre, responded to this reviewResponded December 30, 2012

Thank you for taking the time to share your comment.

We very much appreciate your positive comments regarding your stay.

I have shared your comments with the team, in particular with the HK about the cleanness; so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Thanks

Sincerely,
Hotels Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2012

I'm still in the bar writing this review. I ordered a half liter glass of Murphy's beer. It came as 0.25L glass. The waiter was insisting I ordered half a pint, which also was not half a pint what she gave me. After some discussion, she agreed to replace the order with what I wanted in the first place.

Bottomline, be very clear with what you order, even point it out on the menu, to be sure you get what you want.

  • Stayed: December 2012
    • Location
    • Cleanliness
1  Thank SiegfriedQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsDirector, Manager at Novotel Dubai Deira City Centre, responded to this reviewResponded December 30, 2012

Thank you for taking the time to share your comment.

I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, concerning the services at the bar.

I would like you to rest assure that I am personally taking your remarks very seriously and that urgent corrective measures will be taken.

I hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Hotels Director
Email: H6481-GM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2012

Very convenient hotel, good location, across the street from the City Center mall, walking distance from the metro station, just 2-3 stops by metro from the airport. Also very close by taxi.

Clean rooms and bathrooms, free wifi only in lobby

Shares pool and gym with neighbouring ibis property

Room Tip: If you get a pool facing room, it also faces the entire ibis property with people staring back at yo...
See more room tips
  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Canishq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oreste Geronimo T, Manager at Novotel Dubai Deira City Centre, responded to this reviewResponded December 22, 2012

Thank you for taking the time to share your comment.

We very much appreciate your positive comments regarding your stay.

I have shared your comments with the team; so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Thanks

We look forward to welcoming you again at Novotel Deira City Centre.

Sincerely,
Hotels Director
Email: H6481-GM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2012

  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jeepwago
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HotelsDirector, Manager at Novotel Dubai Deira City Centre, responded to this reviewResponded December 18, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 17, 2012

Very convenient hotel, good location for my work related activity and meetings. Across the street form the City Center mall, walking from a metro station and only a short drive from the airport.
Clean rooms and bathrooms, bed comfort is not as good as it should be, I has a stiff back after the 2nd night of sleeping on the bed. No twin rooms at the hotel, only Queen beds and a sofa bed if needed.
Very good breakfast with ample options.
Free wifi in the lobby.

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MATeli1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsDirector, Manager at Novotel Dubai Deira City Centre, responded to this reviewResponded December 18, 2012

Thank you for taking the time to share your comment.

We very much appreciate your positive comments regarding your stay.

I have shared your comments with the team, especially concerning the good quality of the breakfast and the cleaness of the room and bathroom ; so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Thanks

We look forward to welcoming you again at Novotel Deira City Centre.

Sincerely,

Hotels Director
Email: H6481-GM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Dubai Deira City Centre

Address: 8th Street | Front of Deira City Centre Mall, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#155 Business Hotel in Dubai
#221 Luxury Hotel in Dubai
Price Range: $85 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Dubai Deira City Centre 4*
Number of rooms: 188
Official Description (provided by the hotel):
Located in the heart of historic Dubai Novotel Deira City Centre is directly opposite to Deira City Centre shopping mall and within the business and commercial district of Port Saeed. The hotel is only 5 min from Dubai International Airport (DXB) and 15 min from Dubai World Trade Center. It offers 188 guest rooms, ideal for a business trip or family breaks in in Dubai, as well as international and regional restaurants, fully licensed bars and an outdoor temperature controlled swimming pool. ... more   less 
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Also Known As:
Novotel Deira City Centre Hotel Dubai
Novotel Hotel Dubai
Deira City Centre Novotel

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