Stayed at this hotel last weekend as part of a group booking. I was unfortunate to arrive with my wife and 10 year old son around 10.30 pm, although this was pre-warned on the booking made several weeks before. On going to our too we discovered that no bed had been made available for our son, when this was raised with the reception staff it was met with a shrug of the shoulders and "due to an error we have underestimated the number of beds, there are none left" we were then offered a cot for my 10 year old sun, I seriously thought these people were joking. After about 30 minutes of arguing we were promised the additional bed that we had booked in 20 minutes but it will be coming across City from a sister hotel. The bed eventually turned up at 1am the following morning.
When I took the matter up the following day with the hotel management they remained unconcerned, dismissive and unhelpful. I demanded a refund for the nights board which was not delivered, this was refused. We went about our business that day, returned at 3pm and our room had not even been serviced.
This is a bad hotel, poorly managed with staff who no nothing about basic hospitality or customer relations. Who has heard of a hotel that cannot provide the basic requirement of a bed! Oh, and I met at least 3 other families who were met with the same predicament and got the same poor treatment. I was glad to leave although I am still waiting for a refund on the nights board that was not delivered.
- Official Description (provided by the hotel):
- Arrive at Media Rotana to find yourself greeted with a feeling of contemporary luxury. Imagine dramatic architecture and design where you are offered privacy, personalized service and peerless facilities. We take pride in offering you the best of everything; stylish restaurants, modern rooms and friendly service. Whether your stay in Dubai is for business or pleasure, it should be a worry-free experience that delights you. So choose Media Rotana and we assure you the best stay away from home. ... more less
- Reservation Options:
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- Also Known As:
- Media Rotana, Barsha - Dubai Hotel Dubai