This is an absolutely wonderful hotel in nearly every way. Great beds, good amenities and services on site, decent location, excellent, genuinely friendly service. There's just one problem: the charge for the internet - and the value for money that comes with that charge - is scandalously poor.
Let's begin with the irony of Rotana designating a hotel their "Media" hotel, locating it in Dubai's Media City (right next to Internet City) and failing to provide free internet access. The initial per-day charge for internet access is an eye-watering 100 AED (about 27 dollars!) per 24-hour period. I got the 'discounted' rate for 165 AED for a 48 hour period, so a bargain rate of 22 dollars per day(!)
It seemed a given to me that at a price that steep, the internet access fee would be per room. Wrong! That is 22 dollars a day (down from 27, mind you) PER. DEVICE. Let that sink in for a moment. So, if you are like my husband and me, the pleasure of having both of our laptops, our smart phones and our iPad connected to the hotel wifi could potentially cost up to 135 DOLLARS. PER DAY!!
Naturally I called to complain about this. The very kind woman on the reception staff told me that they regrettably had to have that policy in place because otherwise everyone in the hotel would connect their devices to the internet and it would be very slow. After I hung up I got to thinking about the numerous times I have stayed at places with free internet and connected all of our devices with few problems. So I called back. This time I spoke to the manager, who graciously agreed to allow us to connect three of our five devices for the price of one. I still think 22 dollars per day is too high to pay for internet access, but it's a darn sight better than 135, I suppose.
Anyway in many ways I really loved this hotel. I went to several of their restaurants and bars and the food and service were excellent. I had a massage in the spa and again, excellent service. The room was beautifully appointed and the bed was very comfortable. Unfortunately I know my husband and I will never stay here again unless they drop their internet charge.
If you are like me, and would like a 4-star experience with free internet at a similar price, try another hotel. This place is lovely, but the hidden charges are a deal-breaker.
- Official Description (provided by the hotel):
- Arrive at Media Rotana to find yourself greeted with a feeling of contemporary luxury. Imagine dramatic architecture and design where you are offered privacy, personalized service and peerless facilities. We take pride in offering you the best of everything; stylish restaurants, modern rooms and friendly service. Whether your stay in Dubai is for business or pleasure, it should be a worry-free experience that delights you. So choose Media Rotana and we assure you the best stay away from home. ... more less
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- Also Known As:
- Media Rotana, Barsha - Dubai Hotel Dubai