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“Friendly,helpful staff”

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Holiday Inn Dubai - Al Barsha
Ranked #134 of 550 Hotels in Dubai
Certificate of Excellence
Adelaide, Australia
Level 4 Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Friendly,helpful staff”
Reviewed September 28, 2013

We stayed for 3 nights and were very pleased. The staff were very helpful and friendly. The breakfast was included, but I would have happily paid extra for it. It is only about a 5 minute walk to the Mall of Emirates. We arrived about 7.00am and had 2 rooms booked for a family of four. As one of the rooms was not ready for us, they upgraded us to a suite room, which made the children very jealous. Will definite return to Dubai and will definitely stay at the Holiday Inn Al Barsha again.

  • Stayed September 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnnAlBarsha, Guest Relations Manager at Holiday Inn Dubai - Al Barsha, responded to this review, September 30, 2013
Dear Guest,

Greetings from Holiday Inn Dubai - Al Barsha

The management and our entire team are very happy to know that you have been satisfied with your stay.

Be rest assured that the same quality of excellent services will be extended to you on your next visit.

Looking forward to welcoming you back to Holiday Inn Dubai - Al Barsha!

Thank you.

Best Regards,

On behalf of Ms. Kezia
Devini Naicker
Marketing Coordinator
Holiday Inn Dubai – Al Barsha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,109 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (216)
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English first
Zurich, Switzerland
Level 4 Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 25, 2013

I have stayed here for 5 nights and had 3 different rooms because different reasons.

At check-in, i was given a King bed room which was adjacent to the lifts which i refused and got a twin bed room instead due to non-availability of king bed rooms. The fromt desk staff promised that the day after, a king bed room will be available to me and i could then switch. The day after, i arrived at front desk and there was a different front desk staff who has told me that there is no king bed room available even though i was promised the same the day before (!) On my way to the lifts, i am called by the same frot desk employee whom after consultation with the duty manager has "'agreed'' to give me a king bed room.

I switched to the given room. The king bed room was on 1st floor and had a very strange layout (TV at the left side of the room not in front of the bed). The night after check-in in this room and it was a friday evening, some noisy neighbours freshly checked in were making huge noise that was surely heard from the lobby and were more than 3 in the same room which is even contradictory with the terms and conditions that the hotel displays in the IHG website. I called the service center to complain and the lady told me that she will get in touch with the duty manager and come back to me. 1h later, no feedback. I decided to call again. Another service center employee who transferred my call to the duty manager for whom i explained that it was almost midnight and the neighbours are making huge noise. He responded to me by saying that i can change the room and i will be upgraded to a nicer room and that even if he speaks with the neighbours, there could be a chance that it does change nothing to the situation. I hate this kind of attitudes. This demonstrates simply that the hotel prefers not to deal with the issues upfront and prefers to let some people not respecting the rules living their moment in peace and having other people victims paying for this instead. I had 3 big suitcases that i had to rearrange again to change the room that was on the 4th floor. The room on the 4th floor had a modem or a receiver behing the TV which had a disturbing light when room is in dark!! This should also be fixed.

This goes without specifying the mistakes of minibar staff when settling bills onliging me to pay cash even though i had deposit at check-in or trying to empty my minibar when i changed to the 4th floor room pretexting that there was no deposit which was wrong as there was a deposit which is even greater than the whole value of the minibar items!

Housekeeping service could be improved in terms of timely execution as sometimes even though the room is empty the whole morning, the staff has not cleaned the room and will wait till i come back at lunch time to knock on the doors. I have not tried to put the clean my room card but in other hotels, this is not necessary if the room is empty for more than 3 hours. The housekeeping staff is also very talkative at early morning hours (8-9am) which can be very disturbing for people who want to sleep a bit more than usual.

The laudry service is ok and the concierge service is good.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Khalid E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnnAlBarsha, Public Relations Manager at Holiday Inn Dubai - Al Barsha, responded to this review, September 28, 2013
Dear Mr. Khalid

Greetings from Holiday Inn Dubai – Al Barsha!

We really appreciate your feedback and would sincerely like to apologize for any inconvenience that was caused to you during your stay with us.

Rest assured we have taken the necessary steps and action is being conducted to attend to the problems you addressed.

Your comments will help us continue our tradition of focusing on what really matters most to our guests.

We would love to welcome you back to our hotel, which will be an opportunity for us to look after you.

It is only through thoughts such as yours that we are able to continually monitor and improve our operations.

Please don’t hesitate to contact us directly for future reservations.

Thank you for sharing your thoughts!

Best Regards,

On behalf of Ms. Kezia
Devini Naicker
Marketing Coordinator
Holiday Inn Dubai - Al Barsha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 25, 2013

I was this week in Dubai and stayed at this hotel.

I was positively surprised with this hotel. The rooms are big, I had a king size bed and you can even choose different types of pillows.

The hotel is modern and clean and service is good.

Globally, very good value for money.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Franck92200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnnAlBarsha, Public Relations Manager at Holiday Inn Dubai - Al Barsha, responded to this review, September 30, 2013
Dear Mr. Franck,

Greetings from Holiday Inn Dubai - Al Barsha!

Thank you for the generous review. We are happy to hear that you enjoyed your stay.

Informative feedback such as yours inspires us to consistently provide our guests with the superior level of service they have come to expect from the Holiday Inn brand.

Looking forward to welcoming you back.

Best regards,

On behalf of Ms. Kezia
Devini Naicker
Marketing Coordinator
Holiday Inn Dubai - Al Barsha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Varna
Level 6 Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 24, 2013

The hotel is very close to the subway. Five minutes walk from the Mall of the Emirates. On the roof there is an outdoor swimming pool with stunning views. The staff is friendly. The room is spacious and comfortable, with no balcony.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Svetoslav S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnnAlBarsha, Public Relations Manager at Holiday Inn Dubai - Al Barsha, responded to this review, September 25, 2013
Dear Mr. Svetoslav,

Greetings from Holiday Inn Dubai - Al Barsha!

Thank you very much for the comments you have mentioned to our hotel though TripAdvisor!

The management and the entire team of Holiday Inn Dubai - Al Barsha are very happy to know that you have been satisfied with our services.

Be rest assured that the same quality of excellent services will be extended to you on your next visit.

Looking forward to welcoming you back to Holiday Inn Dubai - Al Barsha!

Thank you.

Best Regards,

On behalf of Ms. Kezia
Devini Naicker
Marketing Coordinator
Holiday Inn Dubai – Al Barsha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 5 Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 23, 2013

The highlight of this hotel is their staff. They are friendly, helpful and clearly well trained. Nothing was a problem and what few requests I made, were acted upon immediately. The hotel itself is older in style but has been renovated. Its one of those open, central atrium style hotels but noise was never a problem. The rooms are comfortable and well maintained. Food is OK, I went to the Thai restaurant with great expectations from previous reviews, looking forward to some authentic Thai spice! Sadly disappointed with overly rich, not at all spicy food. It was tasty but not the authentic Thai my taste buds were longing for. Breakfast was fine, typical hotel fare. The hotel is a short walk from the Mall of the Emirates so it is well placed if shopping is your goal. I was there on business so it was a perfectly acceptable choice that worked well.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kbkk57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnnAlBarsha, Public Relations Manager at Holiday Inn Dubai - Al Barsha, responded to this review, September 25, 2013
Dear Guest,

Greetings from Holiday Inn Dubai - Al Barsha!

We thank you for taking time out to convey your appreciation and commendation through TripAdvisor. We really appreciate your feedback!

Once again, we would like to thank you for your time and initiative taken. We at Holiday Inn truly believe that your continuous support will enable us to deliver services which are synonymous with Intercontinental Hotel Groups highly guarded reputation.

Thank you very much and we are looking forward to welcoming you back to our hotel as one of our most valued guests!

Best Regards,

On behalf of Ms. Kezia
Devini Naicker
Marketing Coordinator
Holiday Inn Dubai - Al Barsha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, England
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 23, 2013

My boyfriend and I stayed at the Holiday Inn Al Barsha on 16th Sept for 6 nights. Location was great as it's a 5 min walk to the Metro meaning we could travel all over town easily and quickly and it was a 5 min walk to the Mall of the Emirates which has lots of restuarants (both fast food and nice upmarket restaurants), places to get a drink as well as the countless shops, the cinema and the indoor ski slope.

We got a taxi from the airport taxi stand to the hotel for 70 Dirhams when we arrived and got a taxi from outside the hotel (nice Lexus) on the way back for 75 Dirhams. Both journeys took approx 20 mins in light-ish traffic. There always seemed to be a few of the nicer taxis waiting outside the hotel which was handy.

The hotel is spotlessly clean (as seems to be everywhere in Dubai) and the staff were incredibly attentive which made the stay very relaxing. There were always three or four staff at the entrance to help with bags, directions or to sort a taxi for us and they always gave a welcome smile and hello as we came and went. Check-in and check-out were quick and easy.

We stayed in room 520 which was an executive room and it was lovely. Nice big sized room and bathroom with a good shower. Sound proofed floor to ceiling windows offered lots of light and although the view out across the road isn't great (you're basically looking out onto a busy road) we could see Burj Al Arab. Plus a huge super kingsized very comfy bed meant we both slept very well. Air con worked great although having to keep it on all the time is something I had to get used to as it was almost 40degrees everyday during our visit.

We ate breakfast a couple of days in the hotel. It's buffet style with the addition of some a la carte extras if you want them. The buffet offered a good selection of both typical European foods and Middle Eastern. We also ate in the Thai restaurant one night. The food was good and portions generous although I think given the Mall is just across the road and offers similar sort of options at a cheaper price I would do that instead if I returned.

The rooftop pool and bar were a great escape from the sun. The decent sized pool was a nice cool temperature without being too cold and the covered bar and seating area was nice for a beer after a day's sightseeing. The changing rooms have a sauna and steam room (separate for men and women) although it was too hot to consider using them really. The only downside was that there were no sun parasols and very little shade around the pool which we deparately needed in 40 degree sun. We would've spent more time by the pool had there been some proper shade. It got dark about 7pm each night and the pool was open until 10pm so an evening swim was lovely as it was still really hot and humid.

Overall I'd definitely recommend the hotel. I stay in Holiday Inns all over the UK whilst travelling with work each week and this was absolutely nothing like the chain at home - a much better experience and I'd absolutely go back.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank emma9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnnAlBarsha, Public Relations Manager at Holiday Inn Dubai - Al Barsha, responded to this review, September 25, 2013
Dear Emma,

Greetings from Holiday Inn Dubai - Al Barsha!

Thank you very much for taking the time to review us. We really appreciate your kind comments regarding your recent stay with us.

Your tips are very helpful to TripAdvisor readers.

Looking forward to welcoming you back.

Best regards,

On behalf of Ms. Kezia
Devini Naicker
Marketing Coordinator
Holiday Inn Dubai - Al Barsha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, Dubai, United Arab Emirates
Level 6 Contributor
89 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 11, 2013

In Dubai, when you get tired of going to lucrative 5 star hotels, and you want to spend some quality time with friends or family, this is a good spot to visit. Where you don't have to feel that you may end up spending a lot. Service is a bit weak, however, can' expect it to do better than this. Food was average but worth the money. Parking is challenging, but manageable. I like the bar and lounge in the hotel, as long as I go with minimum level of expectations re service. But the all day dining is not worth a visit. Would like to try the Indian restaurant sometime. The Asst F&B Manager there (recently joined I believe) is fabulous. If I go back again, it will be because of his true professional hospitality.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Ankit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnnAlBarsha, Public Relations Manager at Holiday Inn Dubai - Al Barsha, responded to this review, September 15, 2013
Dear Guest,

Greetings from Holiday Inn Dubai - Al Barsha!

Thank you for the time taken to review us. We really appreciate your kind comments about your recent stay with us.

Please trust that the voice of our customer is highly important to us and it will help us to continue our tradition of focusing on what really matters most to our guests.

Certainly , we will look into those areas which require improvement.

Looking forward to welcoming you back.

Best regards,

On behalf of Ms. Kezia
Devini Naicker
Marketing Coordinator
Holiday Inn Dubai - Al Barsha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Dubai - Al Barsha

Property: Holiday Inn Dubai - Al Barsha
Address: Sheikh Zayed Road | near Mall of The Emirates, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#79 Spa Hotel in Dubai
#80 Family Hotel in Dubai
#101 Romantic Hotel in Dubai
#101 Business Hotel in Dubai
#121 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Dubai - Al Barsha 4*
Number of rooms: 309
Official Description (provided by the hotel):
Holiday Inn Dubai - Al Barsha is centrally located on Sheikh Zayed Road next to Mall of the Emirates (Ski Dubai) and Sharaf DG Metro Station. In close proximity to all major business districts and close to Dubai's major leisure and entertainment hubs. The hotel is a 20-minute drive to Dubai International Airport and 45 minutes to Abu Dhabi International Airport and Ferrari World on Yas Island. It offers 309 elegant rooms including 95 spacious suites equipped with the latest facilities keeping in mind the guests comforts and needs. You will be pleasantly surprised with the awe-inspiring atrium of over 6 floors housing the piano lounge and networking facilities offering free WIFI. The hotel features a variety of fabulous dining outlets - Royal Budha - Fine Dining Thai, Gharana - specialty Indian restaurant with live music and The Gem Garden - an all Day dining offering Continental cuisine. Our sophisticated Sports bar, The Q, is designed to deliver a winning blend of entertainment and atmosphere. Indulge in a hearty game of pool or watch a live sporting fixture on massive cinema screens. ... more   less 
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Also Known As:
Holiday Inn Dubai-Al Barsha Hotel Dubai

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