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“Great Hotel but WATCH OUT FOR THE TAXI MEN” 4 of 5 bubbles
Review of Holiday Inn Dubai - Al Barsha

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Holiday Inn Dubai - Al Barsha
Ranked #131 of 545 Hotels in Dubai
Certificate of Excellence
Arizona City, Arizona
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great Hotel but WATCH OUT FOR THE TAXI MEN”
4 of 5 bubbles Reviewed April 9, 2013

My girlfriend and I had a wonderful stay here. The rooms were nice, great decor, VERY Comfortable bed and the staff was impeccable. The only reason I'm not giving this hotel a five star rating was because Management allows some Independent Taxi drivers to harass the Hotel Guests and charge much higher fares than the regular Taxi's do. Fool me once shame on them fool me twice shame on me. First time was from ignorance 2nd time it sounded like a good price. They charge 30-50 higher fares they are unprofessional and hound you when you walk out the entrance. One of them kept staring at my girlfriend in the mirror and creeped her out.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank livin4luvinlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnnAlBarsha, Public Relations Manager at Holiday Inn Dubai - Al Barsha, responded to this review, April 13, 2013
Dear Guest,

Greetings from Holiday Inn Dubai - Al Barsha!

Thank you for the valuable time you've spent in sharing your comments through TripAdvisor.

Your generous praise to our accommodation, facilities and staff is truly appreciated!

Certainly, we will do our level best to look after those areas which require improvements and enhancements.

Again, thank you so much and we look forward to welcoming you back to our hotel in the near future.

Best Regards,

On behalf of Ms. Kezia
Devini Naicker
Marketing Coordinator
Holiday Inn Dubai – Al Barsha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,044 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (204)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
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  • Any
English first
Salmiyah, Kuwait
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 3, 2013

My husband and I stayed for 2 nights. It was a wonderful experience. The staff was very friendly and bent over backwards to be polite, respectful and very professional. We also had the breakfast included with our stay and it had a very good selection of foods as well as an omlette station. The one bedroom suite was very spacious. I am sure we will be returning and staying there again.

  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank Jurgis100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnnAlBarsha, Public Relations Manager at Holiday Inn Dubai - Al Barsha, responded to this review, April 7, 2013
Deaf Ms. Jurgis,

Greetings from Holiday Inn Dubai - Al Barsha!

We thank you for taking time out to convey your appreciation and commendation through TripAdvisor. We really appreciate your feedback!

Once again, we would like to thank you for your time and initiative taken. We at Holiday Inn truly believe that your continuous support will enable us to deliver services which are synonymous with Intercontinental Hotel Groups highly guarded reputation.

Thank you very much and we are looking forward to welcoming you back to our hotel as one of our most valued guests!

Best Regards,

On behalf of Ms. Kezia
Devini Naicker
Marketing Coordinator
Holiday Inn Dubai - Al Barsha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luanda, Angola
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed April 2, 2013

I stayed there for 1 week last month, even though I was solo staff made me feel very welcome.
Facilities are very good, room service menu also and there are a several restaurants and bars and even a hair dresser. It is located five minutes from mall and metro station.

  • Stayed March 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank IrisCorreia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnnAlBarsha, Public Relations Manager at Holiday Inn Dubai - Al Barsha, responded to this review, April 7, 2013
Dear Ms. Iris,

Greetings from Holiday Inn Dubai - Al Barsha!

We truly appreciate your kind comments regarding your recent stay at Holiday Inn Dubai - Al Barsha. Informative feedback such as yours inspires us to consistently provide our guests with the superior level of service they have come to expect from the Holiday Inn brand.

Your generous praise to our accommodation, facilities and location are very gratefully received and they are really helpful to all TripAdvisor readers.

Thank you for sharing your thoughts!

We look forward to once again make your stay with us an exceptional one!

Best Regards,

On behalf of Ms. Kezia
Devini Naicker
Marketing Coordinator
Holiday Inn Dubai – Al Barsha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed March 31, 2013

I stayed there for a night, I had a reservation somewhere else but because of a mix up I had to stay in this Hotel.

The rooms are spacious and very well furnished, everything is clean and well organized. The hotel itself is located in a very nice spot, minutes away from the Mall of the Emirates which is one of the biggest malls in Dubai.

All the room amenities are there, and in very good shape.

The breakfast was incredibly good, lots of varieties.

Internet in the room is not free, but it is free in the Lobby.

They have a free valet service.

I strongly recommend a stay there, very friendly staff.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Omar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnnAlBarsha, Public Relations Manager at Holiday Inn Dubai - Al Barsha, responded to this review, April 1, 2013
Dear Mr. Omar,

Greetings from Holiday Inn Dubai - Al Barsha!

We truly appreciate your kind comments regarding your recent stay at Holiday Inn Dubai - Al Barsha. Informative feedback such as yours inspires us to consistently provide our guests with the superior level of service they have come to expect from the Holiday Inn brand.

Your generous praise to our accommodation, facilities and location are very gratefully received and they are really helpful to all TripAdvisor readers. Thank you for sharing your thoughts!

We look forward to once again make your stay with us an exceptional one!

Best Regards,

On behalf of Ms. Kezia
Devini Naicker
Marketing Coordinator
Holiday Inn Dubai – Al Barsha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 bubbles Reviewed March 30, 2013 via mobile

This is my 2nd attempt to review this hotel, my first seems not to be within guidelines!
This was a terrible experience due to the service in the hotel.
I changed my flexible rate stay to add an extra night. The hotel therefore changed my rate for every night I stayed.
This resulted in the extra night costing me over $1200!!!!
I tried to discuss with the hotel manager but he/she refused to speak to me.
I have taken it up with IHG centrally (a month ago) and they've asked the management to contact me now 4 times. Still no contact.
I have booked my next 10 day stay next month in another chain despite being an IHG Ambassador member.
Don't use hotel taxis either. Any local run will be 2x the price of hailing a cab and my taxi to the hotel (they organised from airport) was 5x the price of the one I hailed to go back!
Beware female company in the bar. I'll say no more.

There are a lot of other hotels in Dubai, pick one for your own sake.

Lets see if this is pc enough.

PS - otherwise rooms are clean and comfortable.

  • Stayed February 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank OnAnotherFlight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnnAlBarsha, Public Relations Manager at Holiday Inn Dubai - Al Barsha, responded to this review, March 31, 2013
Dear Mr. Neil,

Greetings from Holiday Inn Dubai – Al Barsha!

We really appreciate your feedback and would sincerely like to apologize for any inconvenience that was caused to you during your stay with us.

Rest assured that we have taken the necessary steps and communicated to our team and appropriate training is being conducted to attend to the problems you addressed.

Your comments will help us continue our tradition of focusing on what really matters most to our guests.

We would love to welcome you back, which will be an opportunity for us to look after you.

It is only through thoughts such as yours that we are able to continually monitor and improve our operations.

If possible, please provide us with your contact details so that we can personally call you for more details regarding your stay.

Thank you.

Best regards,

On behalf of Ms. Kezia
Devini Naicker
Marketing Coordinator
Holiday Inn Dubai - Al Barsha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampshire, England
Level Contributor
99 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed March 27, 2013

Stayed here with my husband, son and his fiancee for three nights after arriving from Singapore. Checked in at 2.00 am. The gentleman who checked us in was a little brusque but polite and efficient. Generally the staff were very friendly and pleasant. Rooms were very nice and ours had a good view. We had everything we needed, including complimentary water, tea, coffe, toiletries etc. Air con was fine. Beds comfy. Breakfast was excellent, with a variety of hot and cold items, catering for different tastes. There was a chef cooking the eggs to order, and you could have an omelette with various fillings. My only complaint is no free wifi in the room, which in this day and age I think all hotels should provide. It was free in the lobby, but this meant a very unsociable breakfast as we were all checking our emails etc on our phones in the mornings! Also, please remember to use your "do not disturb" sign if you don't want to be woken up by the laundry man before 9.00 am.

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MrsP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnnAlBarsha, Guest Relations Manager at Holiday Inn Dubai - Al Barsha, responded to this review, March 30, 2013
Dear Mrs. P,

Greetings from Holiday Inn Dubai - Al Barsha!

Thank you for the valuable time you've spent in sharing your comments through TripAdvisor. We are really happy that you have been satisfied on your recent visit to our hotel.

Your generous praise to our accommodation, facilities and staff is truly appreciated!

We are looking into the possibility of providing complimentary Wi-Fi to our guests throughout the hotel, so hopefully by the time of your next visit we shall have it finalized

Again, thank you so much and we look forward to welcoming you back to our hotel in the near future.

Best Regards,

On behalf of Ms. Kezia
Devini Naicker
Marketing Coordinator
Holiday Inn Dubai – Al Barsha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dhahran, Saudi Arabia
Level Contributor
68 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed March 27, 2013

I spent two nights on a business / leisure trip. This was this first time staying in this part of Dubai. Location was conveniently located in walking distance to the Mall of the Emirates as well as the DG Sharaf metro station. Very modern, clean hotel with all the amenities that one would expect for this level of Holiday Inn. I was recognized as a Priority Club member and was treated to a very nice fruit basket. The room was comfortable and sound proofing from the outside traffic was good, but the sound proofing from the on-site night club was not so good. I could hear the thumping of the night club well into the wee hours of the morning. This is OK, because it apparently has a very nice club, but it's not for everyone.

Room Tip: select something away from the atrium that doesn't carry the sound from the onsite night club.
See more room tips
  • Stayed February 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank texasjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnnAlBarsha, Public Relations Manager at Holiday Inn Dubai - Al Barsha, responded to this review, March 28, 2013
Dear Guest,

Greetings from Holiday Inn Dubai - Al Barsha!

Thank you for the valuable time you've spent in sharing your comments through TripAdvisor. We are really happy that you have been satisfied on your recent visit to our hotel.

Your generous praise is truly appreciated!

Certainly, we will do our level best to look after those areas which require improvements and enhancements.

Again, thank you so much and we look forward to welcoming you back to our hotel in the near future.

Best Regards,

On behalf of Ms. Kezia
Devini Naicker
Marketing Coordinator
Holiday Inn Dubai – Al Barsha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Dubai - Al Barsha

Property: Holiday Inn Dubai - Al Barsha
Address: Sheikh Zayed Road | near Mall of The Emirates, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#78 Spa Hotel in Dubai
#80 Family Hotel in Dubai
#101 Romantic Hotel in Dubai
#101 Business Hotel in Dubai
#121 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Dubai - Al Barsha 4*
Number of rooms: 309
Official Description (provided by the hotel):
Holiday Inn Dubai - Al Barsha is centrally located on Sheikh Zayed Road next to Mall of the Emirates (Ski Dubai) and Sharaf DG Metro Station. In close proximity to all major business districts and close to Dubai's major leisure and entertainment hubs. The hotel is a 20-minute drive to Dubai International Airport and 45 minutes to Abu Dhabi International Airport and Ferrari World on Yas Island. It offers 309 elegant rooms including 95 spacious suites equipped with the latest facilities keeping in mind the guests comforts and needs. You will be pleasantly surprised with the awe-inspiring atrium of over 6 floors housing the piano lounge and networking facilities offering free WIFI. The hotel features a variety of fabulous dining outlets - Royal Budha - Fine Dining Thai, Gharana - specialty Indian restaurant with live music and The Gem Garden - an all Day dining offering Continental cuisine. Our sophisticated Sports bar, The Q, is designed to deliver a winning blend of entertainment and atmosphere. Indulge in a hearty game of pool or watch a live sporting fixture on massive cinema screens. ... more   less 
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Also Known As:
Holiday Inn Dubai-Al Barsha Hotel Dubai

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