The event occurred on 01 - 03 August 2011. I arrived at the Zain hotel at approximately 6 PM to catch a nap and relax before my 12 hour flight back to NY. I asked for a wake up call, which never happened. I woke up one hour after my flight left. I wasn't sure I read the alarm correctly, so I went down to the lobby and spoke with the on duty concierge, who stated that he never got the request from the previous concierge. He told me that I need to go down the street to a vendor to call my airline to reschedule a flight. This is all taking place around 2 AM. I actually listened to him and found no vendor down the street. In the morning at approximately 8 AM, I spoke with the concierge who checked me in and I told her that I missed my flight because I never got a wake up call. She took me in the back room to use the hotel's office phone. I called my airline and got a flight that didn't leave for another 2 days. When I explained this to the concierge, she never offered a discount for the trouble. Later on, I went into the hotel restaurant to have dinner. When I sat down the host refused to serve me because it was Ramadan. He told me to call and order room service. When the bellboy delivered the food, a piece of chicken rolled off the tray onto the bed and stained the bedspread. There were tables in the room to set the tray on. When I checked out, I paid for a 3 night stay, all the room meals, and a stained bedspread. Not to mention that I paid more to reschedule my flight. Since then I stay at the Holiday Inn Express.
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