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Reviewed January 20, 2020

We absolutely loved Arjaan by Rotana.
Great location, spacious room, delicious food, amazing views, fantastic staff taking care of all of our needs. I felt like a royalty during our stay. Everything was fantastic.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank Miroslav B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArjaanbyRotana, Rooms Division Manager at Arjaan by Rotana, responded to this reviewResponded January 21, 2020

Dear Ms. Bekov,

Please allow me to thank you for choosing to stay with us and for sharing your feedback here in Tripadvisor.

I am very happy to read that you had a fantastic stay with us and that you liked the convenient and accessible location of our hotel, enjoyed your dining experience, the view from your room and the warm service given by our team. This was already shared to the team. This serves us an inspiration to continually provide our guests only the best in product and service quality.

Here in Arjaan, we are committed to giving you the experience of “Treasured Time”.

We look forward to hear from you and to welcome you again on your next visit!

Sincerely yours,

Florent Greze
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

Expecting an improvement as this time is not to the usual by
Arjaan

Trust that it will be a better stay in the future visit.

Arjaan will remain my favorite place to stay whenever visiting dubai.

Thanks

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank YASER D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArjaanbyRotana, Rooms Division Manager at Arjaan by Rotana, responded to this reviewResponded January 21, 2020

Dear Mr. Al Daoud,

Please allow me to thank you for choosing to stay with us again and for sharing your feedback here in Tripadvisor.

As much as we want to exceed our guest expectation, we apologize for the less than positive experience during your last stay. This matter was already address to the concerned department to improve our service.

Again, I would like to extend my apology and we hope you will give us a chance to serve you better on your next stay.

We look forward to hear from you to welcome you back on your next visit.

Sincerely yours,

Florent Greze
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

a very nice and calm hotel, clean rooms and friendly staff. The area is a bit quite in the night as in the middle of a business district. But very close to Marina and JBR also 10 minutes from Mall of Emirates. Had the 1 bedroom suite and it was very comfortable.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank malsharkawi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArjaanbyRotana, Rooms Division Manager at Arjaan by Rotana, responded to this reviewResponded January 21, 2020

Dear Mr. Alsharkawi,

Thank you very much for choosing to stay with us and for sharing your feedback here in Tripadvisor.com.

I am very happy to read that you had an excellent stay with us and that you liked the the cleanliness of your room, convenient and accessible location of our hotel and the warm service given by our team. This was already shared to the team. I’m sure she enjoyed catering to your needs as much as you enjoyed your stay and made all the possible efforts to make you feel the true Rotana hospitality.

Here in Arjaan, we are committed to giving you the experience of “Treasured Time”.

We look forward to welcome you back on your next visit!

Sincerely yours,

Florent Greze
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

The hotel is well designed, nice furniture, high cleanses, great location, professional services, & welcoming team. Thanks to the hotel management team and special thanks to Ashar and Sani for their great welling to provide service

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank Osama A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArjaanbyRotana, Rooms Division Manager at Arjaan by Rotana, responded to this reviewResponded January 21, 2020

Dear Sir/Madam,

Please allow me to thank you for choosing to stay with us and for sharing your feedback here in Tripadvisor.

I am very happy to read that you had a a great stay with us and that you liked our hotel, convenient and accessible location and the warm service given by Mr. Ashar and Mr. Sino of our Front Desk Team. This was already shared to them. This serves us an inspiration to continually provide our guests only the best in product and service quality.

If at any time you have suggestions on how we can improve further, we are always happy to hear.

We look forward to hear from you and to welcome you again on your next visit!


Sincerely yours,

Florent Greze
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2020

Very good facilities, good services in receiption. I love the view from the balcony. I will definately come back again.
However, we had 4 days workshop in the conference, the refreshment and food was not good.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank yinghualiang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArjaanbyRotana, Rooms Division Manager at Arjaan by Rotana, responded to this reviewResponded January 19, 2020

Dear Sir/Madam,

Please allow me to thank you for choosing to stay with us and for sharing your feedback here in Tripadvisor.

I am am delighted to read that you had an excellent stay with us and that you liked the view from your room, facilities and the service given by the team. This was already shared to them. This serves us an inspiration to continually provide our guests only the best in product and service quality. Your feedback regarding the food was already shared to the concerned department. We would appreciate if you could give us suggestions of items that you would like to see to improve the selections and quality.

Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.

We look forward to hear from you and to welcome you again on your next visit!

Sincerely yours,

Florent Greze
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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