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“Perfect location”

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Holiday Inn Express Dubai - Safa Park
Ranked #237 of 542 Hotels in Dubai
Abu Dhabi, United Arab Emirates
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Perfect location”
Reviewed February 16, 2013

Great location. Metro close by. Very smokey tacky bar with poor service. Unfortunately we ended up in a non-smoking room that had clearly been used as an ashtray and my clothes and suitcase picked up the smell. If you're looking to get in and get out for sight seeing, then this is ideal, in one of the smarter parts of town with Safa Park on the door step and views of the Burj.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank SwiftsBerks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Dubai - Safa Park, responded to this review, March 3, 2013
Dear SwiftsBerks,

Thank you for taking the time to post a review of our property. We are pleased to know that our location was suitable for your needs. Please accept my apology for the inconvenience the room may have caused during your stay. We appreciate you bringing this matter to our attention as this is our best resource in improving guests satisfaction.

I hope to have the pleasure of welcoming you back in the near future and thank you very much for your patronage.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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566 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Toronto, Canada
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 11, 2013

We stayed here in January 2013 for 5 nights. The room was a little small, but very clean and up to date. The hotel was in an excellent location, close to the beach, golf, tourist sites, shopping malls, public transportation, etc. The breakfast buffet included in the room price was exceptional considering and a pleasant surprise. The coffee was AMAZING. The front desk staff were very friendly and very helpful. The hotel also has a complimentary shuttle back and forth to the beach which is nice. Its also located right next to Safa Park which is definite plus as the park is beautiful and a day trip on its own. A couple of downfalls, the power was disconnected from our room the second day so we had no airconditioning the second day, and they were rennovating the room right next to us so it was a little bit noisy. They should have never put us in a room right next to a rennovation or informed us ahead of time. If I go back to Dubai I would definitly consider staying here again for sure! Also a reccommendation to future guests to use the hotels taxi service as non hotel taxis sit out front and will rip you off!!! Ask a hotel employee to arrange taxi service to avoid being scammed, it happened to us once and it was terrible! Overall this is a great hotel for the money you pay and was in a better location than the more expensive hotels.

Room Tip: Make sure the room next to you isnt under rennovation before checking in
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank librachick23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
54 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed February 4, 2013

This was my second stay at HI Express Safa Park and my 4th HI Express experience overall. The quality of service seems to have degraded compared to my last visit.

We checked in at 11 pm so the hotel had plenty of time to prepare the room, but still, "Please do not disturb" door sign was missing from the room and towels were only provided for one person while the room was booked for two. At check in, I was not identified and greeted as a Priority Club Gold member and the receptionist did not walk over to the priority counter where I was standing.

I requested an ironing board and housekeeping came back to collect it after just 15-20 minutes.

Holiday Inn Express brand offers little but attempts to execute it well. On this particular stay, they have come short. Makes me consider Ibis as an alternative, though I haven't tried it before.

Room Tip: Ask for a room with a view onto the street as the inner rooms' window just opens onto other room...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maher A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Dubai - Safa Park, responded to this review, February 17, 2013
Dear Maher A,

Thank you for taking the time to write a review about your experience with us. It is certainly disheartening to read of your experience and the fact we fell short in rendering great service during your recent stay. We regret that you had this encounter instead of the high quality experience that is more indicative of our hotel chain. Please be rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer.

Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your honest feedback and hope that you will consider us again on your next travel.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh
Level Contributor
133 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed January 25, 2013

Me and my wife stayed for 5 days during the EID holidays last October 2012. Being a budget range property with in the Holiday Inn Group hotels ( IHC Group) the Hotel is well maintained and professional services helped us enjoy the trip with least botheration on any account. Though we were uncomfortable initially due to the allocation of a smoking room ( most of the rooms seems to be smoking rooms and we could not have the non-smoking room ) the hotel has relocated us to a non smoking room subsequently and it was a Gr8 relief to us.
The free shuttle service from hotel to the land mark places made our planning even more effortless and we enjoyed the whole trip of 5 days with relative ease.

Room Tip: If in need of non-smoking room, make sure to specify while booking. Free shuttle service from HOtel...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Babu Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 25, 2013 via mobile

I stayed during the most expensive season - over the New Year festivities and found this hotel the best in terms of fair pricing. They acknowledged priority club members well and gave the best room (upmost corner facing burj khalifa!). Free wifi but a bit slow. Breakfast though seriously needs a lot more variety -even just for the festive season when the price shoots up more than double the usual. Overall, good service from Front Office, Housekeeping and F&B. Plus the location is very convenient.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shy24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 18, 2013

The manager was very helpful on the arrival night.
Located in main location. Clean. Buffet breakfast was excellent though menu was similar each day.
Accomodated 2 kids less than 11 years at no extra cost.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shyambhatn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 9, 2013

Ive been to Dubai before but wanted to stay somewhere new/different.
I stayed here at HIE Safa Park for 10 days between Dec and Jan and had a very enjoyable time in Dubai and at this hotel. I booked based upon the previous reviews and also due to convienience of certain facilities/location such as provision of free shuttle bus to Mall or beach and for being near metro/park, which are important when on holiday - especially when travelling alone.
The staff in the hotel are so helpful, friendly and so are the staff outside such as security guards and private taxi drivers. Everyone is very attentive to the needs of the guests and i was made to feel very welcome and at ease. i say a particular big thanks to Ashraf on reception as he changed my room quite quickly from smoking to non-smoking and i was very appreciative of this, especially as hotel was fully booked. Plus thanks to Zeeshan on reception for always answering my questions and again for being very helpful!
Breakfast was good with a range of food to suit all tastes and needs. the rooms were also of a good size and standard. perhaps carpets need updating and also to have some seating outside the hotel or on the roof to make the most of the view/location and to take advantage of the good weather. nice to sit outside and get some fresh air/soak up some sun but only one bench outside hotel which was mainly for smokers.
Overall, this is a good hotel in a good location for anyone whether staying alone, as a couple or as a family/group. When in Dubai it is all about being out and about, as well as to soak up the 'late o'clock' culture so you dont spend much time in your room but it is good enough to return to, in terms of adequate space and being clean/comfortable.
Also great views of Burj Khalifa (tallest building in world) from hotel and also Safa Park is only a five min walk from hotel and a lovely tranquil place. there are no shops nearby but close to Safa park there is a supermarket called Co-op and other shops & restaurants near by if you want to get away from hussle and bussle but experience some real/residential aspects of Dubai. this area is on the other side of Safa Park so does involve some walking but worth exploring and supermarkets are a good place to pick up water/food than malls and gifts like 'choco dates' to take home for family/friends.
NB: malls or duty free are much more expensive compared to UK prices.

would also highly reccomend visiting Global Village (outskirts of Dubai) as this is unique and only available from Oct-March. it is an exhibition of different countries, where you can try different foods and also pick up some bargains. i would reccomend the Iran pavillion as the people were so friendly and it was so cheap for food and artefacts, and frankly a country i might never get chance to visit in real life.

Metro was easy to use and Dubai Marina and JBR are also great places to visit, as well as Dubai and Emirates Mall, Safa Park, the beach and much more according to individual preference.

Room Tip: 2nd Floor is non-smoking.
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  • Stayed December 2012, traveled solo
    • Value
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Helpful?
4 Thank MissSfromUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Dubai - Safa Park

Property: Holiday Inn Express Dubai - Safa Park
Address: Sheikh Zayed Rd | Safa Park, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#142 Family Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express Dubai - Safa Park 2*
Number of rooms: 171
Official Description (provided by the hotel):
Holiday Inn Express Dubai-Safa Park is located in the heart of all major business districts in Dubai incorporating Burj Dubai, Business Bay & Dubai World Trade Center hosting all major events such as Arabian Travel Market, Arab Health, Cityscape & GITEX making the hotel your ideal choice due to its immediate proximity, ease of access and reflecting a fresh, clean and uncomplicated hotel choice. The Hotel offers convenience for business and leisure travelers with easy access to the Dubai-Abu Dhabi highway and being close to the largest mall in Dubai Mall, the developing Dubai Marina and Palm Jumeirah, offers our leisure travelers a variety of activities to choose from including shopping, skiing, dinning and entertainment. Holiday Inn Express Dubai-Safa Park is in close proximity to the bus station that leads you directly to Dubai Gold Souk and Dubai Creek. Holiday Inn Express Dubai-Safa Park features 171 contemporary style bedrooms individually air conditioned, offering guests a comfortable, warm and friendly stay. All room feature the renowned power shower experience, large sized work stations with high speed internet, free continental breakfast, movie and entertainment channels as well as a fully secured underground car-park. This Dubai Hotel is committed to offer guests the best product combining convenience of location with the quality and value for which Holiday Inn Express brand is famous for. ... more   less 
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