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“Great hotel centrally located - not ideal for beach seakers”

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Four Points by Sheraton Sheikh Zayed Road, Dubai
Ranked #91 of 541 Hotels in Dubai
Certificate of Excellence
Athens
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great hotel centrally located - not ideal for beach seakers”
5 of 5 bubbles Reviewed September 20, 2013

Stayed here for 3 nights at a corner room on the 12th floor. Room was fabulous, spacious with great views. The staff of the hotel go the extra mile to help the guests and keep them happy at all times. The concierge and lobby staff are impressively kind and helpful. I mentioned that we were also celebrating our 1st wediing anniversary and on day 2 we received 2 wonderful cupcakes in our room. The Dubai Metro is about 1.5 minute walk from the hotel - you can see the station from the hotel's entrance, which is a very affordable way of transport. Bear in mind that if you wish to visit the Jumeirah beach area owned by hotels, expect to pay anyting from 170-500dollars per person just to get in unless you are staying at a beach hotel itself. We only visited 1 beach hotel during our stay as the sea was boiling hot. We had an amazing time staying at the Sheraton and would definitely recommend this hotel to all travellers.

Room Tip: Choose a preffered double room because they are corner rooms and have small balconies and panoramic...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maraki14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona_SZR, Manager at Four Points by Sheraton Sheikh Zayed Road, Dubai, responded to this review, September 30, 2013
Hi Maraki14

Thank you for choosing to stay with us at the Four Points by Sheraton Sheikh Zayed and for your kind words as it is very much appreciated.

We welcome all feedback as it helps us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. Moreover, I am glad to read that you were able to enjoy the convenience of our location to Dubai Metro, the comforts of our guestrooms, and the helpfulness of our concierge and lobby team.
Your comments have been shared with the team and we all look forward to the next pleasant opportunity of welcoming you back.

With Kind Regards,

Nabeel S
Four Points by Sheraton SZR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (353)
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English first
Sydney, Australia
Level Contributor
42 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed September 20, 2013

We stayed here for 2 nights. We loved this place. The rooms are big and the bed was very comfortable. The staff were always happy and willing to please. . The location is great and only about 10 minutes drive from the airport. The taxi fares are cheap. There are some nice restaurants within walking distance. The breakfast was very nice. There was plenty of variety , more than I have seen anywhere else.

All in all, we loved this place and will come back again.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marnology
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona_SZR, Manager at Four Points by Sheraton Sheikh Zayed Road, Dubai, responded to this review, September 30, 2013
Hi marnology

Thank you for choosing to stay with us at the Four Points by Sheraton Sheikh Zayed and for the time that you have taken to share your experiences.

I certainly welcome your feed back as it is an important part of our self-assessment in knowing we are providing the services for the most important aspect of the hotel – our guests.

I look forward to welcoming you back in the future.

With Kind Regards,

Nabeel S
Four Points by Sheraton SZR
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
105 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed September 16, 2013

Location is fantastic, right opposite the trade center and on the main road. The facilities are A class. Have their own parking area which is a luxury in Dubai. The restaurant is adequate and caters to all tastes. Did not get time to visit all the facilities in Four Points, but from what i saw - I liked it a lot.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ram111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona_SZR, Manager at Four Points by Sheraton Sheikh Zayed Road, Dubai, responded to this review, September 30, 2013
Hi Ram111

May I thank you for choosing to stay with us at the Four Points by Sheraton Sheikh Zayed and for taking the time to share your feedback with us.

I am delighted to read that you had enjoyed the convenience of our central location and the abundance of parking space attached to the hotel.

My team and I look forward to welcoming you back in the near future.

With Kind Regards,

Nabeel S
Four Points by Sheraton SZR
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed September 15, 2013

Stayed at this hotel for over 10 times, everytime a good experience. Nice staff and got several upgrades while staying here. Location on Sheikh Zayed road is great, both airport and downtown are close and if you need to go to Abu Dhabi you are immediately on the correct road. Pub is nice to have a beer, breakfast is simple, could use some improvement.

Stayed December 2012, traveled on business
Helpful?
Thank B G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona_SZR, Manager at Four Points by Sheraton Sheikh Zayed Road, Dubai, responded to this review, September 30, 2013
HI B G

May I thank you for your continuous support and loyalty towards the Four Points by Sheraton Sheikh Zayed and congratulations on exceeding your 10th stay with us.
I am delighted to read that you continue to enjoy our breakfast and the Pub
The team and I look forward to welcoming you back soon.
Kind regards,

Nabeel S
Four Points by Sheraton SZR
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coconut Creek, Florida
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed September 11, 2013

Beautifull hotel very closed to everything. Great breakfast buffet!! The pool and the bar very nice. Nice view from pretty much any room. The rooms are beautifull. My friends stayed at a suite which was breath taking. The services a the front desk was very fast and accurate.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandra A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona_SZR, Owner at Four Points by Sheraton Sheikh Zayed Road, Dubai, responded to this review, September 30, 2013
Hi Sandra A
Thank you very much for choosing to stay at the Four Points by Sheraton Sheikh Zayed and for sharing your experiences.

It is always a great pleasure to read that our guests have enjoyed their stay with us. I am delighted to read that you and your friends had enjoyed the convenience of our location, the pool bar and service provided by our team members.
I look forward to welcoming you back in the near future.

With Kind Regards,

Nabeel S
Four Points by Sheraton SZR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed September 11, 2013

i went to Dubai with my family in the month of june 2013. I must say that not only the place is strategically located but also the staff is courteous and very helpful. the swimming pool is on 43rd floor and the view from there is great. the buffet breakfast is sumptuous. since we were 4 adults, the hotel provided me a suite on 23rd floor which was a big room consisting of big hall drawing and dinning room, two bedrooms and three toilets. the connectivity of the hotel is ideally near Dubai mall and the hotel also provides complimentary shuttle services to major spots.
perfect place to stay again.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rishi131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona_SZR, Manager at Four Points by Sheraton Sheikh Zayed Road, Dubai, responded to this review, September 30, 2013
Hi Rishi131
Thank you for choosing to stay with us at the Four Points by Sheraton Sheikh Zayed and for sharing your experiences.

I am delighted to read that during your visit to our hotel, you had enjoyed the convenience of our central location, the quality, taste and selection of our food, and the level of service provided by our associates. I have shared your comments with the team and they were delighted to know that they were able to be a part in enhancing your stay with us.

We look forward to welcoming you back soon.

With Kind Regards,

Nabeel S
Four Points by Sheraton SZR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plettenberg Bay, South Africa
Level Contributor
113 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed September 9, 2013

We overnighted at this hotel en route to Athens and had a very early check-in. Our disabled room was ready and waiting. However, on our return for 2 nights, check-in was very trying. The hotel alleged that we had not booked the disabled room! It took 2 hours for us to prove that this was not the case. The disabled room was not available and we had to go to the mall whilst they sorted this out. Unfortunately we then ended up in a disabled room which stank of smoke. Having said all of this, we enjoyed the hotel. The room service was good and the Moroccan restaurant really good (a freebie which we asked for in compensation for such a bad start). Spacious room and bathroom. Breakfast adequate and usually packed with business men - Capuccinos bad. Staff very friendly and accommodating. The hotel is not located in the most exciting part of the city.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Selena G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona_SZR, Manager at Four Points by Sheraton Sheikh Zayed Road, Dubai, responded to this review, September 30, 2013
Hi Selena G
Thank you for your detailed response. I always welcome the good, and the bad, as it gives us the opportunity to improve our services and enhance customer’s experience. I was sorry to learn that your arrival experience was not met on your second visit particularly with regards to the availability of accessible room. We certainly do our best where being possible to meet guests’ expectation, however we could not make enough effort to exceed your expectation on the second visit.

Naturally I called for a full investigation with the staff on your raised concern and retraining has been put in place to deliver service and recognition in a personalized and attentive manner.

Once again, I very much appreciate you sharing this to our attention, however my sincere apologies for the inconvenience caused to you. I do hope that in spite of this disappointment we hope to have the pleasure of welcoming you back in the near future to experience the improvement.

With Kind Regards,

Nabeel S
Four Points by Sheraton SZR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Sheikh Zayed Road, Dubai

Property: Four Points by Sheraton Sheikh Zayed Road, Dubai
Address: Sheikh Zayed Road, Dubai 116162, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#61 Romantic Hotel in Dubai
#77 Family Hotel in Dubai
#78 Business Hotel in Dubai
#85 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Four Points by Sheraton Sheikh Zayed Road, Dubai 4*
Number of rooms: 384
Official Description (provided by the hotel):
Four Points by Sheraton Sheikh Zayed Road is strategically located on the most prestigious stretch of Sheikh Zayed Road. We’re within easy reach from the World Trade Centre, Dubai International Convention & Exhibition Centre, Dubai International Financial Centre, various corporate hubs and Business Bay. The world’s largest mall, Dubai Mall, the spectacular Dubai Fountain and the world’s tallest tower, Burj Khalifa are a convenient 5 minute drive away. If you’re keen on exploring the city, the Four Points by Sheraton Sheikh Zayed Road is where you want to be, with 2 metro stations within easy reach and Dubai International Airport just 15 minutes away. Whether you’re in town for business or leisure, you’re in for a great stay in each of our 384 modern, comfortable and spacious guest rooms, suites and apartments. After a long day of business or sightseeing, enjoy spectacular views from our floor-to-ceiling windows or relax in front of the flat screen TV, before getting a good night’s sleep in the Four Points by Sheraton Four Comfort Bed™. Plus, enjoy free extras like bottled water and wireless Internet access. Our business rooms offer extra space for the working professional on the go, plus complimentary access to the Z Lounge, where you can enjoy breakfast, happy hour and all-day snacks. The one, two and three bedroom apartments are ideal for families and extended stays. Start each day with a good breakfast at The Eatery, our all-day dining restaurant. After a hard day’s work or sight-seeing, relax at Charlie’s and enjoy steaks and a great selection of local, regional and imported craft beers from our Best Brews™ Program. If you’re in the mood for the exotic, try our authentic Moroccan Restaurant or indulge in hearty Italian buffet at Luigi's. If you’re looking to get active, the Four Points by Sheraton offers a well-equipped gym and one of the highest located pools in the area, on the rooftop. Level 43 Sky Lounge, also on the rooftop, was named Best Bar in the Middle East at the Middle East Hotel Awards. It offers an excellent venue to enjoy tasty treats, drinks and spectacular 360 degree views of Dubai’s skyline. ... more   less 
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Also Known As:
Four Points By Sheraton Sheikh Zayed Road Dubai Hotel Dubai
4 Points By Sheraton Sheikh Zayed Road Dubai
Four Points Dubai
Dubai Four Points
Dubai Sheraton

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