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“Excellent Stay”

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Four Points by Sheraton Sheikh Zayed Road, Dubai
Ranked #100 of 546 Hotels in Dubai
Certificate of Excellence
Kuwait City, Kuwait
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent Stay”
Reviewed April 7, 2013

Got a one bedroom suite. Tons of space. Everything was clean and comfortable. Location is excellent close to Dubai Mall, about a 5 minute drive. Mall of the Emirates is about a 10 to 15 minute drive. Airport is also about a 10 minute drive. Restaurants walking distance. Loved it, would stay again.

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephanie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona_SZR, Front Office Manager at Four Points by Sheraton Sheikh Zayed Road, Dubai, responded to this review, April 21, 2013
Hi Stephanie L,

Thank you for taking the time to share your recent stay experience.

It's great to hear that you found our location to be convenient and your stay comfortable.

We hope to welcome you back again.

All the best,

Fiona M
Front Office Manager
Four Points by Sheraton SZR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,092 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (371)
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UK
Level 3 Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 6, 2013

We travel to Duabi at least once a year and have stayed at this hotel many times, this time decided to try somewhere different. That only lasted 2 days, hence to say we were not happy and we found ourselves back at this great hotel. From the moment we walked into reception the staff was so helpful & polite.We had a business room which was spacious, bed was extremely comfortable and all so clean. I would like to thank Louis at reception for making our stay so comfortable.

  • Stayed April 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ag88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona_SZR, Front Office Manager at Four Points by Sheraton Sheikh Zayed Road, Dubai, responded to this review, April 7, 2013
Hi ag88,

Thank you very much for taking the time to share such a kind review.

While I am sorry to hear that we lost you to another hotel for a few days, it's great that you decided to come back to us!

We look forward to welcoming you back to your home away from home in Dubai during your next visit!

Kind Regards,

Fiona M
Front Office Manager
Four Points by Sheraton Sheikh Zayed Road
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 5, 2013

We stayed at this hotel for two nights. We had two young kids..so we opted for the room with two full sized beds. It costed us $230 per night. The beds were perfectly sized and incredibly comfortable. The room was very spacious. The greatest treasure of this hotel was its rooftop...it has incredible view of the city. You can dine there with a great view. The location of the hotel was perfect...only 20 mins from the airport, 10 mins from the Dubai mall/Burj Khalifa, 20 mins from the Creek. The only thing I didn't like is their over priced room service for food. But overall we loved this place and will certainly stay there for our next visits. Also Internet service should be wireless and free these days for paying guests....it is almost like providing -A/C or towels in the room.

Room Tip: Ask for street facing rooms above 10 th floor...they have great views.
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Debanshu D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona_SZR, Front Office Manager at Four Points by Sheraton Sheikh Zayed Road, Dubai, responded to this review, April 7, 2013
Hi Debanshu D,

Thank you for taking the time to share your feedback from your recent stay.

It's great to hear that you and your family enjoyed your stay with us and that it was a comfortable experience.

We truly look forward to welcoming you all back again during your next visit to Dubai, as well as up to Level 43.

We should hopefully have the WIFI up in running throughout the hotel by the end of this month as well.

Kind Regards,

Fiona M
Front Office Manager
Four Points by Sheraton Sheikh Zayed Road
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
england
Level 5 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 5, 2013

I sometimes question the motives of some reviewers and indeed if they have even stayed at this hotel.
I am a hotelier and have just returned from seven nights at the Sheraton.The apartment,pool area,food and beverage areas were spotless.More importantly the level of customer care service and desire from the staff to look after me was exemplary.Fiona,Front of House and Selzic,concierge are stars.
Just stay here

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mbooth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona_SZR, Front Office Manager at Four Points by Sheraton Sheikh Zayed Road, Dubai, responded to this review, April 7, 2013
Hi mbooth,

Thank you for taking the time to rate and review your recent stay.

It's great to hear such praise from a hotelier!

I will ensure Selzik receives the recognition he deserves for providing assistance during your stay and leaving such a lasting impression.

We look forward to welcoming you all back again next year!

All the best,

Fiona M
Front Office Manager
Four Points by Sheraton Sheikh Zayed Road
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
amman,jordan
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 3, 2013

i stayed in four points last month,,all in all it's a very good hotel,good location,clean spacious rooms,tasty breakfast,helpful staff.
one thing that i was surprised about is poor Wi Fi, no free internet in rooms,,it was annoying sometimes,,,internet isn't a luxury now,,it's a must have
other than that it was excellent,,very much recommended;)

  • Stayed March 2013, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lubani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona_SZR, Front Office Manager at Four Points by Sheraton Sheikh Zayed Road, Dubai, responded to this review, April 3, 2013
Hi lubani,

Thank you for your recent post and it's great to hear for the most part you enjoyed your stay with us.

We understand how necessary WIFI is for our travellers today and are currently in the process of upgrading this facility throughout the hotel. We hope to have this all up and running by the end of this month.

We hope to welcome you back soon.

All the best,

Fiona M
Front Office Manager
Four Points by Sheraton Sheikh Zayed Road
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Colorado
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 2, 2013

This was my first trip to Dubai, and next time I will stay somewhere else. We had reserved a two bedroom weeks ahead of time, and had also confirmed our reservation 5 days prior to our arrival. When we arrived we were told the hotel was overbooked and we could have have 2 regular rooms. Eventually we negotiated a one bedroom apartment and a room with 2 beds. I will say the front desk clerk attempted to accommodate us, though it was not what we had reserved. The service was at best OK. There was only one electric outlet that could charge our multiple phones and computers. The beds were comfortable, room was clean, bathroom was well stocked. The metro is within walking distance.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MissToklas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona_SZR, Front Office Manager at Four Points by Sheraton Sheikh Zayed Road, Dubai, responded to this review, April 3, 2013
Hi MissToklas,

Thank you for your recent review.

I am extremely sorry that your stay with us had not met your expectations due to the hotel's overbooked situation and we were unable to provide you with what you had booked. While this is never a situation we wish to be in, unfortunately it happens from time to time. I am very sorry that this happened to you and your friends however and it got your trip off to a rocky start.

I truly hope that you and your friends enjoyed your time in Dubai.

Kind Regards,

Fiona M
Front Office Manager
Four Points by Sheraton Sheikh Zayed Road
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 5 Contributor
73 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed March 31, 2013

There are a lot of other places that I would rather stay than the four points Sheraton, Dubai.

The location is acceptable, and it's an ok business hotel I guess. But if it was for vacation I would never stay here again. It's a drab place, with poor decor and tiled flooring that felt dirty. The service is was less than desirable, since I felt like they treated me as if I wasn't good enough for the hotel. I asked for scissors and it was almost like asking for an arm and a leg!

Beds were ok and the bathrooms were decently clean, but this hotel is far from good. Stay somewhere else in Dubai!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lolainlondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona_SZR, Front Office Manager at Four Points by Sheraton Sheikh Zayed Road, Dubai, responded to this review, April 2, 2013
Hi lolainlondon,

Thank you for taking the time to share your recent post.

I am extremely sorry that your recent stay has left you disappointed, especially in regards to the level of service you received. This is definitely not what we endeavour to achieve, as we wish to provide our guests with a comfortable stay experience, both with rooms and with our team members making our guests feel welcomed and at home. I am very sorry that on this occasion this was not the case.

I truly hope that you enjoyed your time in Dubai however.

Thank you for sharing your feedback.

Warm Regards,

Fiona M
Front Office Manager
Four Points by Sheraton Sheikh Zayed Road
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Sheikh Zayed Road, Dubai

Property: Four Points by Sheraton Sheikh Zayed Road, Dubai
Address: Sheikh Zayed Road, Dubai 116162, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#61 Romantic Hotel in Dubai
#77 Family Hotel in Dubai
#78 Business Hotel in Dubai
#93 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Four Points by Sheraton Sheikh Zayed Road, Dubai 4*
Number of rooms: 384
Official Description (provided by the hotel):
Four Points by Sheraton Sheikh Zayed Road is strategically located on the most prestigious stretch of Sheikh Zayed Road. We’re within easy reach from the World Trade Centre, Dubai International Convention & Exhibition Centre, Dubai International Financial Centre, various corporate hubs and Business Bay. The world’s largest mall, Dubai Mall, the spectacular Dubai Fountain and the world’s tallest tower, Burj Khalifa are a convenient 5 minute drive away. If you’re keen on exploring the city, the Four Points by Sheraton Sheikh Zayed Road is where you want to be, with 2 metro stations within easy reach and Dubai International Airport just 15 minutes away. Whether you’re in town for business or leisure, you’re in for a great stay in each of our 384 modern, comfortable and spacious guest rooms, suites and apartments. After a long day of business or sightseeing, enjoy spectacular views from our floor-to-ceiling windows or relax in front of the flat screen TV, before getting a good night’s sleep in the Four Points by Sheraton Four Comfort Bed™. Plus, enjoy free extras like bottled water and wireless Internet access. Our business rooms offer extra space for the working professional on the go, plus complimentary access to the Z Lounge, where you can enjoy breakfast, happy hour and all-day snacks. The one, two and three bedroom apartments are ideal for families and extended stays. Start each day with a good breakfast at The Eatery, our all-day dining restaurant. After a hard day’s work or sight-seeing, relax at Charlie’s and enjoy steaks and a great selection of local, regional and imported craft beers from our Best Brews™ Program. If you’re in the mood for the exotic, try our authentic Moroccan Restaurant or indulge in hearty Italian buffet at Luigi's. If you’re looking to get active, the Four Points by Sheraton offers a well-equipped gym and one of the highest located pools in the area, on the rooftop. Level 43 Sky Lounge, also on the rooftop, was named Best Bar in the Middle East at the Middle East Hotel Awards. It offers an excellent venue to enjoy tasty treats, drinks and spectacular 360 degree views of Dubai’s skyline. ... more   less 
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Also Known As:
Four Points By Sheraton Sheikh Zayed Road Dubai Hotel Dubai
4 Points By Sheraton Sheikh Zayed Road Dubai
Four Points Dubai
Dubai Four Points
Dubai Sheraton

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