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“A part of heaven”
Review of Atlantis, The Palm

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Atlantis, The Palm
Ranked #121 of 563 Hotels in Dubai
Certificate of Excellence
Reviewed January 26, 2011

we just stayed there for 2 nights but i wished it realy to stay for a weak.service was realy perfect any kind of entertainment for any nationality was available.asian ,europian ,south american restaurants all with best of their servicewere near you .water park & dolfin bay were outstanding.I ADVICE YOU TO reserve for vip rooms as you can use facilities free.

  • Stayed: December 2010, traveled as a couple
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2  Thank zizipedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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13,202 - 13,208 of 17,969 reviews

Reviewed January 26, 2011

Excep the staff in the club lounge who were good (thanks to big tips of course!), in the rest of the hotel the staff were unprofessional and rude !
Huge miscalculations in the final bill ! I cleared my acc a few times and they never deducted the previous ones !!
Guys really be careful as they always add up a mini bar thing to your bill even if you have not used it ! This appeared very intentional to me !
The might club was full of prostitutes and annoying guys ! Horrible

I tried almost all the restuarents, food was average, staff were rude ! I had a horrible experience in the italian restaurant

There were so many other bad points, there is not space to mention them all.

Overall, if you are used to high standards never go there. Don't pay for the name, you wont get anything in return.






Overall, if you are used to high standards, never go t

  • Stayed: July 2010
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4  Thank Naziiiiiiiiii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2011

The place is absolutely fantastic, but there is something we could not understand!
With 5 stars you expect to get great service...In Atlantis you could get that only in few places.
The staff is there to serve...not to make you feel bad...
Stay in the Royal pool turned out to be so unpleasant...you really have to wait for the service...and sometimes...after 20 minutes...they come to tell you that your drink is getting ready??..as we have already walked up to bar meanwhile and got the drink in a two minutes...

And the continuos asking about the hotel room number..and signature after signature ...can´t they just put some wristband to identify quests...or stop letting uninvited people in???
We were out of fresh towels for three days!!?? even called so many times...I went several times to demand those on the counter...and nothing happened...then we gave up and stoled them from the pool...that point we would have liked to change Hotel..but only two days left..so avoided that problem..and just tried to deal with the non-service

Overall...the food is good...wine list was nice...but out of space with the prices...

Check out was a nightmare...over charged things...not the asked limo to airport...no bell boy...

Anyway...we would like to thank Nasima restaurant for its great service...for the last two days...

Sadest part was that Hotel asked us to write about the stay...and we definetely did..but HEY...Guess what..NO RESPONSE!..

  • Stayed: October 2010, traveled with family
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Thank KariW68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2011

Service was excellent and staff were very friendly and helpful. Room was clean but lack small details where boutique hotels go the extra mile eg. only 1 bathrobe, no chocolates etc. Waterpark was great, dolphin experience was also unique. Breakfast was ok but not exceptional. Strangely we never felt or saw the palm effect. The sea looked too artificial. Overall a great hotel though but not worth the price we paid.

  • Stayed: January 2011, traveled with family
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Thank Christos K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2011

We travelled to the Atlantis for a 5 day Winter break on 12 January 2011. With mixed reviews on the Trip Advisor site, we decided to risk it and we are glad we did. On arrival at 1000am our room was unavailable and two large conventions were booking in to the hotel. We were ushered to a private check in area and advised to make use of the hospitality suite incuding showers if we wished after an overnight flight. We did just that and 30 minutes later a room was provided and we had been upgraded from a deluxe room to a regal suite. We would never be able to afford the rack rate on the suite, but made the most of living like royalty for the rest of our stay. The staff were always very friendly and helpful during our stay, particularly in each of the many restaurants we visited. I would recommend taking the HB option though as the hotel restaurants can be very expensive and that is before you indulge in a wee drink or 3. The alcohol in the hotel is rediculously priced - £9 for a beer and the cheapest bottle of wine £28 (£6 for the same bottle back home), don't even bother with spirits. That said this is Dubai and nothing is cheap. The facilties are excellent, various pools to choose from and even with the conferences on during our stay the hotel never felt over crowded. The water park and aquarium were also great fun. Plenty of shopping on site too in The Avenues within the hotel. We would recommend this hotel and it just goes to show that everyones experiences can be so different.

  • Stayed: January 2011, traveled as a couple
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Thank JTS147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2011

Nice beach to relax, great waterpark, make sure you do the dolphin experience and feed the rays. Food is very expensive, but best steak I ever had at Seafire. Very wide range of food at kaleidoscope during breakfast.

  • Stayed: April 2010, traveled as a couple
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Thank Zane00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2011

All round great service and setting. But bards can be eye-wateringly expensive. Ask about the happy hours to save. Poolside gets busy so bag deds early.

Amazing buffet breakfast.

  • Stayed: December 2010, traveled with family
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Thank Johnny-Alexander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Business Hotel in Dubai
#33 On the Beach Hotel in Dubai
#40 Family Hotel in Dubai
#42 Romantic Hotel in Dubai
#74 Spa Hotel in Dubai
#107 Luxury Hotel in Dubai
Price Range: $270 - $1,125 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Official Description (provided by the hotel):
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity. From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai

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