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Reviewed 3 weeks ago

Well we stayed on 19 january 2019 ..to be precise lets start

1> On arrival ..dont get excited you will not even get Water forget any drinks.
2> you will not get your luggage in your room for a minimum 45 mins even if you have your most important things in it . they have professional luggage delay system for luggage handling
2> Rooms are outdated ...amenities are average compared to any other 5 star hotel.
3> you are continuously asked for your hotel room card on each and every corner of hotel because there are many visitor roaming around and hotel management handle this with asking each and every one by asking to show their room card without SHAME.
4> Water is not served in dinner buffet strange but i think they do this because they wanted to be UNIQUE in world..and the reason behind what they give ..WE GIVE UNLIMITED WATER IN ROOM YOU MUST CARRY THOSE BOTTLE IN dining . so if we are coming from shopping outside we must first go to room ( by showing our room id) then bring 4-5 water bottles then come to dining area ( by showing room id ) and then you are free to dine.

5> very fast service when you check out ,,your luggage will again come in 45-50 minutes even if you have flight to catch or your cab is waiting.

rest all is good ...their water park..aquarium ..but city has better option for stay.
for fun.. better take park tickets.

Room tip: Dont take room ,,better take adventure tickets
Date of stay: January 2020
    • Sleep Quality
    • Rooms
    • Service
1  Thank KAPILPAHUJA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ATP_GuestRelations, Guest Relations Manager at Atlantis, The Palm, responded to this reviewResponded 3 weeks ago

Dear KAPILPAHUJA,

Thank you very much for your review on TripAdvisor.

We are really pleased to read your positive comments about the water park and Lost Chambers. Needless to say, we are disappointed when a guest is less than 100% satisfied with our facilities and service. And so be assured that we will check and double-check the issues that you raise. We completely understand how frustrating and disappointing these issues must have been during your stay and the fact that you felt so strongly about your experience shows that there are areas that need to be improved.
We do regret to learn that we have missed the mark in meeting your expectations. Rest assured that we will strive to better enhance our guest experience with us.

Once again, thank you for your kind feedback and we are looking forward to having you again as a guest in Atlantis, The Palm.

Best regards,

Guest Relations Team, Atlantis, The Palm

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

I have honestly struggled to put into words how amazing this hotel is. We traveled with 2 children and from the minute we stepped into the hotel until the second we left we were treated like royalty by every single member of staff we came into contact with.
Reception and concierge were so helpful and friendly and we felt so safe as there was a lot of security in the hotel, but every security guard we saw had a smile on their face and always greeted us.
The hotel was so clean and the food in all the restaurants lovely.
The facilities at the hotel are brilliant, especially the water park, were due to the amount of life guards we always felt safe.
I would really recommend the imperial room upgrade which you get entry to the imperial club for breakfast which was a quieter and more chilled than the other breakfast areas, Afternoon tea (which we used as our lunch) and then happy hour 5-7 for free drinks

The only thing I can comment on which I think could be improved is clarification on the website of which dining option included. After being there I now know the difference between half board and premium half board is you get your drinks included at meal times. This is not clear at all on the website but really worth the money you pay as the drinks are quite expensive in the UAE (£6 approx for a can of coke)
I honestly think this is the best hotel I have ever stayed at and I will always compare everywhere else to this (and up to now, none seem to come close!!!)
We will be going back

Date of stay: November 2019
1  Thank rebmo90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ATP_GuestRelations, Guest Relations Manager at Atlantis, The Palm, responded to this reviewResponded 3 weeks ago

Dear rebmo90,

Thank you for taking the time to share your review on TripAdvisor.

Our aim is to provide amazing experiences and everlasting memories to our guests. Based on your review, we have no doubt that your visit was truly a remarkable one.

It’s great to hear that you saw excellent value in our Imperial Club. This offering is created with families such as yourselves in mind and we’re happy that we were able to help you save money during your time here. I am glad to read you feel secured at the resort and our Security standard are as per your expectation.

We have taken good note of your feedback in regard to the website and will discuss with the team during the next review exercise of our products and services.

Thank you once again and we look forward to welcoming you back at Atlantis, The Palm.

Best regards,

Guest Relations Team, Atlantis, The Palm

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Reviewed 3 weeks ago via mobile

We visited dubai for 9 nights holiday and kept 1 night at atlantis on the last day as a special night to end the trip but were shocked by the kind of treatment we received .
Room service was a lil late but thats considerable as it is very big property .
Worst thing we felt was rude behaviour of the staffs of atlantis specially some old indian staffs . Being an indian i shouldnt have broght this up but just wanna share what we felt .
All the staffs are very angry and rude dont know what kind of pressure they were in .
From checkin desk to concierge to bell boys to waterpark staffs everywhere .
Didnt argue with anyone because didnt wanted to spoil anyones mood nor ours as well .
Also felt like some discrimination according to nationalities i.e indians were not actually welcomed ther whole heartedly , just i felt maybe i am wrong .
Beach is good relaxing , water park is good , food is good .
But everything is ruined by the behaviour of staffs .
My suggestion as guest would be for the management to please dont ruin the mood of the guest , i know standard checkin time is 3:00 pm ,i know there are some rules for guest safety i.e our safety but in hospitality business everything is good behaviour and smilling faces . Bell boy who came for luggage at the time of checkout was behaving like it was not his job and he was complelled to do it , he was littrally throwing the suitcases .
Overall 5 star property but not a 5 star welcome and treatment for the guest .
Thank you

Date of stay: January 2020
Trip type: Traveled as a couple
3  Thank golchu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ATP_GuestRelations, Guest Relations Manager at Atlantis, The Palm, responded to this reviewResponded 3 weeks ago

Dear golchu,

Thank you very much for your review on TripAdvisor.

We are really pleased to read your positive comments about the Beach, our water park and the food served at the restaurants.
On the other hand, we are so sorry to hear that the service that you have experienced during your stay was not what you expected. As a five-star resort, and one of the world’s most iconic holiday destinations, we pride ourselves on training our team to provide the very best service and customer experience, throughout our resort. Our number one aim is to ensure your happiness, so we work hard to employ and train people who enhance the Atlantis, The Palm experience for guests. We apologies on this occasion that your expectations were not met, and we have shared your feedback with the relevant team member to ensure this can be rectified.

We are surprised to read your comment about racial discrimination. In Atlantis, The Palm, racial discrimination is absolutely not tolerated and please be assured that our colleagues are definitely trained to give utmost respect to our guests. Nevertheless, we will once again remind the team to always respect all our guests regardless the race.

Thank you once again for your feedback and we hope that we will have the opportunity to serve you again and redeem ourselves.

Best regards,

Guest Relations Team, Atlantis, The Palm

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Reviewed 3 weeks ago via mobile

Kids loved it

Swimming pools are perfect for all ages

Its not as busy off season

I actually relaxed in a quiet spot.
Restaurants are pricey in the palm but you can go to the malls and have any other food.

Architecture is phenomenal
Definitely a wonder of the world.

Date of stay: February 2019
Trip type: Traveled with family
1  Thank SusyMolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ATP_GuestRelations, Guest Relations Manager at Atlantis, The Palm, responded to this reviewResponded 3 weeks ago

Dear SusyMolly,

Thank you for sharing your feedback on TripAdvisor.

Allow us to thank you for your positive comments about the Pools. From the hotel architecture to the award-winning restaurants and must-visit aquatic attractions, I can only agree that Atlantis, The Palm truly unique facility in itself.

Thank you for choosing Atlantis, The Palm and we look forward to welcoming you again.

Best regards,

Guest Relations Team, Atlantis, The Palm

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Reviewed 4 weeks ago

We were a group of twelve ladies and we must say our stay at Atlantis was just the best ever. The way we were received was quite welcoming ...check in we were given priority...the rooms quite big and just too lovely...the view from the room was just mesmerizing...The food from the restaurants saffron quite a wide choice and delicious...We enjoyed the waterpark and had lots of fun..too bad we only had one night...we hope to return again..so far the best hotel in dubai..It was the highlight of our five day stay in Dubai

Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
Thank patriciamB2588ZS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ATP_GuestRelations, Guest Relations Manager at Atlantis, The Palm, responded to this reviewResponded 3 weeks ago

Dear patriciamB2588ZS,

Thank you for your positive review on TripAdvisor.

We are very happy to read how wonderful your visit was. Here in Atlantis, The Palm, we are indeed committed to making sure we provide the best experience to our guests. We are also glad to read that you enjoyed your dining experience and vast selection of food have met your expectations.

Thank you for choosing Atlantis, The Palm and we look forward to welcoming you again.

Best regards,

Guest Relations Team, Atlantis, The Palm

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