We stayed at the Atlantis for 1 week in March 2010 and were pretty disappointed with it. We booked an imperial room which gave us access to the Imperial lounge which was very good. The room itself was nothing special, didn't have a full balcony only a french balcony which we obviously couldn't sit out on. The level of service from the housekeeping dept was a total joke. Each day after our room had been cleaned something had not been replaced i.e toiletries, coffee etc. Every day we had to ring down to ask for an item to be replaced and at one time had to wait 3 hours before we called back to chase it up. We have stayed in many different 5 star hotels in Dubai and always the service has been faultless, the Atlantis however was sadly lacking.
The main lobby of the hotel was packed all the time with non residents who visit to see the aquarium. It was often difficult to move around without getting barged out the way by someone with their camera.
The water park & dolphin area of the hotel are a little distance away from the main hotel and the hotel provides carts to take the residents to these areas. Sadly these were not regular and often full.
The dolphin experience was very well run & we had a great time there, also the water park was good.
The restaurants were great and the beach & pool areas were also lovely but this hotel is let down by it's service in certain areas which you would expect better of for this class & price of hotel in Dubai.
- Official Description (provided by the hotel):
- Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more less
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- Also Known As:
- Atlantis The Palm Dubai
- Atlantis The Palm Hotel Dubai