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“amazing”
Review of Atlantis, The Palm

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Atlantis, The Palm
Ranked #99 of 542 Hotels in Dubai
Certificate of Excellence
lake district
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“amazing”
Reviewed December 1, 2009

Superb hotel,staff very friendly and well mannerd.Rooms are superb ,very clean .Fresh fruit daily at no cost,towels replaced daily,and as many as you need.Also supplied at beach on the loundgers.We went bed and breakfast,you must do this,as the buffet which is superb costs £28.00 each or 140.00 aed.very expensive to eat out at night.£60.00 for wine that costs £5.00 at home.Make sure you take drink in with you,from duty free,as the fridge in the room is good,with a mini bar which again is expensive.Dont use the metro link over the bay its 25.00aed each and you need to get ataxi at the other end.Which cost 70.00 aed to go to the mall of the emirates.The hotel run a free mini bus to the mall.The shopping is amazing all the designer shops and waitrose to.At the hotel use the happy hours 6pm till 8pm 50% off selected drinks.The weather was superb,cant wait to go back.Last point you can eat at the mall loads of places and alot cheaper and the duty free on the way out is superb again lots of shops.

  • Stayed November 2009, traveled as a couple
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Helpful?
Thank rubygee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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UK
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed November 30, 2009

We picked Dubai and the Atlantis for a week holiday in November, not wanting to travel long haul from the UK for a week for some relaxation, guaranteed sunshine, good food and a bit of shopping,..Dubai was the obvious place.

This was our first trip to Dubai and before we arrived, we wondered if we would love it or hate it - both Dubai and the Atlantis. Having read all the reviews on here before booking, we were slightly worried about the "Vegas-ness" of the hotel and whether it would be tacky and OTT.

It certainly is OTT but most definitely not tacky. The place is quite simply amazing in every possible respect - the approach from the Palm itself where the Atlantis just appears from nowhere, the entrance lobby area, views from the room, restaurants, pools, service...everything.

We'd heard about the service levels generally in Dubai and also read on here about the lack of personal service, queues etc...I have to say I disagree with all of these comments. Yes, there are queues if you go down to breakfast at 10.30, but we were there between 8 and 9 most days and never queued once. The staff were genuinely attentive throughout, and would always smile, say hello, everything was a pleasure and nothing too much trouble. The service levels are on a par with 5* in the US, but the difference is everything in Dubai is done for their pride in their job, rather than in expectation of a tip (unlike the US). Yes, a tip is definitely appreciated here, as it is everywhere, but it certainly isn't expected.

We had an Atlantis room with views to the Palm - definitely worth the extra money for the views, although its a little bit incongrous to be sat by the pool or on the beach looking at the skyscrapers on the mainland. We personally enjoyed being that little bit removed from the hussle and bussle of the mainland and we were able to relax in the hotel and grounds. I agree the beach is a bit gritty, and the water does appear polluted where it washes up on the beach, but its a mean feat of engineering in itself, and we're pool people anyway so that didn't really bother us. Plenty of people were on the beach and in water.

Food was of a high standard. We went on a HB package which was fine, although it limits the restaurants you can eat in and set menus in some of them also. If we went again, we would stay BB so that we had flexibility each night on where to eat. I didn't think the prices were bad generally - even at Nobu, Locatelli and the specialist steak restaurant, much on a par with decent restaurants in the UK and probably less than it would cost if you went to Nobu or Locatelli in London. At the end of the day, you don't come to the Atlantis and expect to eat in Burger King for £5 per head. The buffet in Saffron was amazing for both breakfast and dinner, with the sushi/seafood counter with as much lobster as you can eat, specialist Indian/Chinese stations as well as grilled fish, chicken, beef etc...desserts were amazing. The only thing that was a bit disappointing was the main courses which were often a little cold having been left on the hot-plate for a while. We're not generally buffet fans, but this was definitely the best one we've ever been to, and certainly miles apart from the traditional image of buffet restaurants. Drinks were expensive, but as others have said, this is the same throughout Dubai and in 5* hotels throughout the world. This is one of the areas all hotels make their money so it came as no surprise.

One thing that did surprise us was the amount of small children at the resort. Travelling outside school holidays, there did appear to be a large number of families with kids - both English and other nationalities. The staff appeared very good with the kids, although one of the pools was closed for a couple of hours one day due to an "accident" in the pool. The lifeguards handled this very efficiently and politely, although it did amaze me the number of guests who still wanted to swim whilst the pool was being cleaned and the lifeguards having to explain why they couldn't....personally I'd rather wait (or go to the other pool) and swim in a clean pool, but there you go.

Went to the Lost Chambers which we enjoyed, free entry for hotel guests. We went early to avoid the queues - It got a bit of a scrum later in the day and in the evenings.

The hotel is definitely a tourist hotspot and got very busy with sightseers in the public areas - lobby and around the aquarium, but it had a great atmosphere and there was always a quite spot to relax. Never had a problem getting a sunbed, if anything, there were always plenty available throughout the day.

In certain areas, staff do check you are a hotel guest before allowing you entry to some areas, but I personally prefer that - I've paid a lot of money to stay here, why should others walk in and use the hotel facilities for free? Besides, after the first couple of days, most of the guards recognised us and nodded and let us through.

Overall, loved Dubai, loved the Atlantis. Had a great stay...yes its not cheap, but it was definitely worth the money and we will definitely return.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank ScaryMaryUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
east midlands
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 28, 2009

We stayed at the Atlantis in Feb and again in August.It is worth upgrading to an Imperial Club room as there are many benefits.The staff are all very helpful and curteous.We did find that in Levantine the staff were a little off and we were not totally familiar with the cuisine and despite asking for advice the staff were not particularly helpful.The waterpark is great and safety is obviously paramount which means you can relax with the kids.The sea is clear but dont take your snorkel as theres not much to see as the wildlife is obviously recovering.Dubai is a very strange place but on our second viist we fell in love with the cleanliness,politeness and friendliness of everyone we met the service the standards etc etc.The Atlantis is a great place to chill but has enough to do if you want to be a little more adventorous.It especially gets a thumbs up from my six and nine year old who loved it.they liked the fact they could have a dip in the pool and a game of basketbaall,tabletennis,air hockey next to the pool and football everyday on the beach.Do be aware that meals are pricey look at the hotels website to see how much you are going to need as it bumps it up!

  • Stayed August 2009, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank lizandyjackfin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 28, 2009

If you have a family (with teenagers or young children) this is THE place to go to. The hotel provides everything for you. If you wanted to, you could stay your whole holiday in the resort and still enjoy the whole thing. But even if you want to go out the hotel is in an amazing spot to go to any place. The room we stayed in was facing the palm itself. At night it was such an amazing view. If you do go be sure to get the imperial club package with half board, yes, you ill pay more now , but it is well worth it when you get there (a cup of tea is £7 and a meal at night in the hotel for a family of 4 almost comes to about £100).

One of the main attractions in the resort itsef is the waterpark. Aquaventure is a waterpark on the side of the hotel. Guests get free entry anyway, So you can go there everyday of you holiday if you wanted (like we did). Aquaventure is one of the safest places to be for young children. With a lazy river with lifeguards situated every 10 feet you can always feel safe. There are vrious turns on the ricver to take you to loads of different destinations. There are about six turns including waterflls. These turns take you to either pools, wave machines, Splashers(for young children), the Ziggurat (with lots of slides, the main one being the leap of faith, i done it 23 times in 2 weeks), and the rapids. The lazy river takes you around the waterpark on rubber rings. You could spend the whole day going round and round. When you are walking around to tthe various shops and rides do make sure to wear either flip flops or those croc thingys because if you are there between 9am-6pm your feet WILL burn, the heat is that bad We went in august and the tempratures reached 48 degrees celcius. The hotel also has swimming pools, but once you have been to Aquaventure, you wont even think about trying to go there.

If you arent the water type of person (or child) there is always other things to do. Club Rush is open to everyone during the day but is a teenage nightclub at night and children can go to the Kids Club.

You can't help but noticethe ambsedor lagoon in the hotel. Holding 1000s of litres of water, it even has its own whale shrk (his name is Sammy).

The best places to eat are most definetly the Kealidescope at night (buffet nights from different parts of the world but they still can make whatever you ask them to. you'll have to go up to them behind the serving bar), and Saffron in the morning (more choice including a chocolate fountain).

THIS IS THE BEST HOTEL IN THE WORLD FOR FAMILIES, NOTHING CAN MATCH UP TO IT!!!

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jlalli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire UK
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 27, 2009

We stayed here for 4 nights and had a great time, we do not usually stay in large hotels but we had a busy time whilst there, there was so much to do. We went swimming with the dolphins which was a fantastic experience. We ate in the restaurants which were all very good, the Kaleidoscope was very busy and had food from all around the world. We liked the French restaurant for breakfast it was quieter. We had a meal in Nobu the food was different it was very nice (Japanese) and we had not eaten that way before the waiter was very helpful, we enjoyed the experience. The water park was fab we went twice and spent the whole day there. Our room was spacious and very clean. All though the hotel was busy all day with day guests, you could not hear anything at night time. Seeing as we don't stay in large hotels this has changed our minds and we would go back again.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DansMumCheshireUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
1 review
Reviewed November 26, 2009

I visited the Rostang brasserie on 18th November, with a friend who had been there a couple of weeks before and wanted to show Atlantis off to me. When my Earl Grey tea arrived in a small teapot, I was surprised to notice that the top of the little yellow tea pot was chipped to pieces. My friend commented that her husband had noticed the same thing two weeks earlier. I think that Atlantis housekeeping should be advised that this China is obviously not up to the standard one would expect in such a prestigious brasserie!!

Stayed November 2009, traveled on business
Helpful?
Thank Dixiedixie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 25, 2009

This Hotel is fantastic. I have stayed at a number of 5 star hotels including the Saint Geran, Berg Arab and Oberoi's and I can truly say this is a great hotel. It may not be subtle but there is nothiong cheap or tacky about the fitting out. Here are a few fab things about it:

1. The interior design is impressive
2. The staff and service are excellent - always there when you need them and never over the top - and they love kids
3. The half board restaurants are the best I have seen in the world. Safron has an amazing array of quality foods inccluding a full Dim Sum bar and a fish counter with as much lobster on ice as you fancy and a chocolate fountain to put fruit on a stick into.
4. You can get a arabian style tent by the pool for an extra charge which is fantastic for the kids with full shade, bean bags and a toy chest of board games etc.
5. The water park is great fun for all the family and is a nice mix to spend a few hours there and then back to the quiet of the hotel pool.
The hotel pools are great with a zero entry one ideal for toddlers
6. Safety is a given with about 5 life guards per pool and security staff all over the hotel.

It does not have the intamacy of a small luxury hotel but for a family holiday with young kids it has everything you need for a stress free fun time with a luxury feel.

For our own experience, we paid the extra money to upgrade to a suite to get an extra room for our 2 young boys but got it credited back as we were interupted by noise form a beach marty on our second night. The staff were fantastic at dealing with it and left us feeling like they realy did care about their reputation and have now secured our future custom.

The rooms are niceley done but paying thr extra £100 a night to upgerade to asuite on arrival is worth it if you can afford it. We got a tub big enough for the whole family and 1000 sq ft apartment).

Dolphin experience was also great and worth the money for kids

Definatley go for the half board deal - restaurants are quite pricey otherwise and the food is to die for.
.


Thank you Atlantis for a great 6 days - we will be back !

  • Stayed November 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AGCharles99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atlantis, The Palm

Property: Atlantis, The Palm
Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Business Hotel in Dubai
#29 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#62 Spa Hotel in Dubai
#92 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Official Description (provided by the hotel):
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai

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