A great property. The service levels however could be improved. Check in at 1 a.m. took a half hour as the room was not as per our specification. Thankfully we got upgraded and got An Atlantis room instead of the normal room. The king bed was too small to fit my daughter alongwith us so we opted for another extra bed besides the one for my son.
The breakfast spread was great but an irritant was the wait to get in . When one pays in excess of $500 per room surely being made to wait to enter the restaurant is very onerous.
Another upsetting issue was the fact that my teenage son who got the enrty to club rush was not told that id is required (which beat me as only after showing the id was he issued the pass when we checked in). When he went to the club which was a good 15 minute walk he was told that the id was needed and then he came back in tears and in no mood to go back
The Lost at Atlantis and the water park was great and as such we had a great time.
Summing up I wish to say that though a great resort The Atlantis is not an Hotel which makes its guests feel pampered which they have the right as they are pay in in excess of $500 per day.
For pampering please go somewhere else. The Atlantis is like a Las Vegas hotel without the casino
- Official Description (provided by the hotel):
- Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity. From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more less
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- Also Known As:
- Atlantis The Palm Dubai
- Atlantis The Palm Hotel Dubai