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“Wouldn't want to go any where else!!!”
Review of Atlantis, The Palm

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Atlantis, The Palm
Ranked #110 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed October 5, 2009

Having visited many 5 star hotels in various countries this hotel is far superior to any other I have stayed in. Even though we arrived in the early hours of the morning, the check in staff were extremely friendly and willing to help as much as they could. Check in was very efficient and we were made to feel welcome from our first moments in the hotel. We were greeted my smiling faces by all of the staff, whether it was by the pool, in the restaurants, concierge or housekeeping staff.
The rooms were elegantly decorated, and spacious. We stayed in the deluxe rooms and the finishing was superb. The beds were very comfortable and often hard to pull myself out of in the mornings. Rooms were extremely just like the rest of the hotel.
The food in the restaurant was out of this world, there was an excellent choice of food that catered for everyone. However I would suggest going half board as it saves an awful lot of money. The pool was a relaxed place to be, and the pool staff were very helpful and constantly on hand if you needed anything. Also due to the hot temperatures the pool staff offers ice lollies and chilled flannels free of charge in order to keep cool. There is also a sunglasses cleaning service while you sit by the pool. The pool side menu is brilliant with plenty of choice.
The aquaventure is fantastic and great fun and is also free for hotel a guest which is a bonus. The rapids and torrent are a great way to see just how big the water park is as it travels around the entire park. Also once again the staff are extremely friendly. The aquarium is brilliant and also free for hotel guests. The huge ambassador lagoon is a massive hit with its huge shark and hundreds of species of aquatic creatures.
We were also lucky enough to experience the dolphin bay; this was fantastic and very fun. The staff were very funny and made the experience even better. There was plenty of opportunities to get up close to the dolphins, the entire program is very informative and a lot of fun.
Overall this hotel is out of this world, and I would recommend it to anyone. Despite the reviews in read before I went, I found it difficult to understand some of the comments made. However I can’t see me or my family staying anywhere else when we return to Dubai as this hotel is superb.

  • Stayed: September 2009, traveled with family
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3  Thank ljspoll9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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13,098 - 13,104 of 17,206 reviews

Reviewed October 5, 2009

This hotel/resort is Fantastic! We stayed in a Deluxe Room which had a superb view of the ocean. We opted for the Half Board option and were not disappointed, We ate in a different Restaurant every night, The Food was Magnificent, The Staff, very attentive.
If I had one complaint it would be that the water park was a little busy on the saturday , but hey, what resort of this type wouldn't be.
In a nutshell. If you enjoy staying in a 5 star Hotel, with Theme park style surreal surroundings with baking sun then this is your place.
Enjoy!, we did!

  • Stayed: September 2009, traveled as a couple
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1  Thank JacobZDurham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2009

Booked a two night stay over the weekend. Found the check-in girl a bit grumpy. The room was excellant very clean nice decor. Hotel Swimming Pool very nice not too busy. The Aquapark was great fun, great for small kids as well as adults. A bit surprised to find russian prostitutes operating in the aquapark! However, didn't effect our enjoyment. We really loved the aquarium excellant. The only problem I had was that the restaurants were expensive and the food quality was very average and bad value for money compared to other hotels. However, to sum up Atlantis is well worth a visit but watch out for the prices.

  • Stayed: October 2009, traveled with family
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1  Thank Buford21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2009

Absolutely fantastic hotel that treats you like Royalty. From the moment you step into this hotel, you are treated with great service and hospitality. There is so much staff around and they are available to pamper you. The check-in is smooth and enjoyable. The rooms are spectacular. Get the ones that face the pool area and not the ocean (too boring). The bathrooms have a sliding door which allows your wife to soak in the tub having a bubble bath, while you watch football on TV and occasionally peak at her. The rooms also have balconies to allow you to snack while you sit outside watching others playing in the pool below. Just a fantastic place! The room service is great. They bring the food in a special cart that has a mini oven beneath it so you can keep it warm! The staff is so helpful and will go to any lengths to get you what you need. For example, they connected me to a pharmacy so I could order blood pressure medication and have it delivered to my room! They even deliver Viagara if you want! I needed to charge my iphone and didn't have a PC. No problem, just go to the Business Center and ask the lady to charge it for you and deliver it back to your room when finished. There is nothing that cannot be done for the guests. Just a great place, too bad we only stayed a few days but it was just a quick romantic getaway for me and my wife. We were treated like a King and Queen. Next time we will bring the kids because there is even more fun for them in terms of the waterpark, dolphins, aquariams etc. Great place!
Just a couple of tiny negatives: The hotel pools are too shallow! They have no deep end. Makes them pretty useless for adults, but great for kids.
Also, there was one sofa chair in the room that looked like it was manufactured in the 70's and purchased at a used garage sale. Have no clue how such an out of place piece of furniture could have been put there. But its not too much of an eyesore.
Also, the fitness center is very strict about wearing running shoes. They won't allow you to work out wearing just rubber crocs. That would have really pissed me off had we stayed for a week. You need exercise at this place in order to burn off the calories from the fantastic food!

  • Stayed: September 2009, traveled as a couple
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1  Thank RagingIdeas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2009

In a city with wonderful hotels and service the Atlantis seems to have lost the plot. They are more focussed on making money than looking after their guests. Our booking was paid with a 20% deposit something they would not recognise even though confirmations between travel agent and themselves were in hand. Be careful !

Food was good but very expensive - expected due to the location. What was not expected is the huge number of none residents that they allow into the hotel it makes it very uncomfortable and noisy.

Do not book events through the Imperial lounge they are more than happy to arrange everything for you but you pay full price even though the hotel offers specials (like 2 for one dolphin experience) on their website, once done they wont change.

I have been to the Atlantis Bahamas 3 times and never been disappointed - the Palm is not on a par and there are many better beach front hotels in Dubai.

Aquaventure is definately worth a visit if you have kids but again open to none guests and gets very crowded at weekends and holidays - go early.

  • Stayed: September 2009, traveled with family
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2  Thank Steve8162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2009

we didnt stay at Atlantis- although it looks amazing, with a lot of greenery which i felt was missing from other parts of Dubai.

We went specifically to try the Water Park- we were visiting family who are living in Abu Dhabi, and they had been to Wild Wadi, so we decided to give Atlantis a try. It is expensive- but so is everything in the UAE- but worth every penny!! The whole water park is so clean, with plenty of sun beds, drinks stations and most importantly inflatable rings for the slides!

You are given a wrist band upon entrance, which you put money on for buying drinks etc and this also acts as a key for your locker- a really neat gadget!

Queues for the slides seemed to go quickly and the you could even take the lazy option and be taken up a motorised ramp. The floors got VERY hot in certain areas, so taking flip-flops or jelly shoes for kids is a good idea.

The showers and changing rooms are great, plenty of room and again they are spotless.

Stayed: May 2009, traveled with family
Thank MandGLincoln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2009

Before embarking on my trip to Atlantis, I perused the reviews on this site. The impression I got was a mixed bag. But feeling the pros outweighed the cons, the wife and I continued with our plans. Arriving there in April the hotel was not as crowded as it would've been in Summer. The service was excellent, and the rooms and facilities were as advertised with no hidden costs anywhere I could see. Leading me to confirm what I had previously suspected. The Atlantis is a great spot, as long as it's not too crowded.

The private beach was a godsend, since the other amenities like the water park and the aquarium were open to non-residents and thus got quite crowded. Speaking of amenities; book early! The spa in particular was very popular and we couldn't get a reservation. The water park was a lot of fun, and will be quite a hit with the young and the young at heart. The Aquarium was fun, if short. Glad it was free for residents. Add to that an excellent array of restaurants that should cover all tastes.

On the downsides, the Atlantis is quite expensive. And being quite far from anywhere means that you are basically stuck in the hotel with its jacked up prices on everything. Nothing is within walking distance, so you will need to take a taxi or a shuttle bus for something as simple as groceries and a reasonably priced meal.

Still, if you can afford it and book your stay off peak seasons you'll find the Atlantis a wonderful get away spot.

  • Stayed: April 2009, traveled as a couple
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1  Thank m0hi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Business Hotel in Dubai
#32 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#71 Spa Hotel in Dubai
#100 Luxury Hotel in Dubai
Price Range: $320 - $1,126 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Official Description (provided by the hotel):
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity. From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai

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