I stayed at the Atlantis last year at the begining of their soft opening, it was a disaster and they gave 2 free nts whilst we were there but on arriving home I complained further about all the problems and requested further compensation and received another night - and was told this would be like for like.
I went back on the 8th/12th but before we had even reached got to our departure date, The Atlantis contacted our travel agent 2 wks before our arrival and retracted the bed & breakfast agreement and informed us it' was room only - giving some feeble excuse, we both myself and the travel agents thought this was an extremely poor thing to do and their excuse was so pathetic I won't bore you with it. This was suppose to be compensation to make up for the terrible experience that we paid for first time round, so we weren't off to a good start.
However, things did improve, as when we arrived our room was ready and we arrived early and it wasn't mahem in the reception area like it was the year before. The room was the same as last time but now showing signs of wear and tear, marked walls and curtains, 3 of light bulbs didn't work in the room - this should have been checked before each guest checks into the room but otherwise much the same - the rooms are spacious and the twin queen beds are big and comfy. Luggage was still a bit slow in arriving in to the room.
As our breakfast was rudely taken away from us, we refused to have breakfast in the hotel and there is no-where to go outside as this hotel is quite from the city or any shops etc, so we took our own breakfasts with us, which in fact was vast improvement from queing for breakfast - which we still witnessed whilst we were there. It was a lot quieter more civilised and relaxing having our breakfast in our room and a hell alot cheaper than paying £24 for breakfast - and it's not a great experience, the servive leaves a lot to be desired. However, we did eat lunch at the Edge pool bar a couple of times and I have to say the staff were lovely and very helpful, food was good and plentiful, so would recommend this option.
Whilst cooling down in the Royal pool, which does have the most greatest part of the pool which is only inches deep, which you can lay in to cool down whilst still sunning yourself and it has a ledge going all the way round, put a pool towel as a pillow on this ledge and your in heaven!! Perfect spot!! I got chatting to fellow guests and didn't hear very good things about the buffet dinner restaurant and another restaurant they had tried, said the service was terrible and didn't enjoy their experiences, so we never ate at the hotel in the evening, we went out instead which was cheaper and much more fun and you get to see more of Dubai.
We did receive a little bit of pampering round the pool this time - this included 2 ice lollies but we had to run after the guy for one of them and one cold face cloth and that was it in 3 days - at the Mina A' Salam (we went there after The Atlantis) you got ice lollies, orange slices, cucumber slices and cold face cloths in one day, ever day!! They didn't miss one person out as they go around the pool delivering these welcomed treats. Whereas The Atlantis is very hit and miss if you receive any such treats.
House keeping still not up to scratch, didn't always clean everything, also had some weird turn down service (when they remembered to do it!!) it looked like they started to do the turn down but didn't get to finish it - maybe that was the case!! if not, very strange!!.
I did get to go to The Atlantis waterpark twice and enjoyed my time in there, unfortunately two of the water rides were being serviced so couldn't go on them, which was a shame as there isn't that many attractions to go on so having two out at the same time wasn't good. The lazy river is great as you can access one of the water rides via it, plus you have different options/routes to take as you go round, one has rapids, another one has waves and the last one takes you to the water ride. It wasn't too busy in the park which was great and there are plenty of quiet places to chill out and sunbath within the park. So it was a good day and I had a lot of fun, did the Leap of faith twice - OMG!!! I was shaking afterwards but still did it again!! Plus the staff are very friendly and fun in the waterpark, helped make the day so good!!
The hotel service had much improved since last year but I still would not go back to this hotel as there are far better hotels to stay in which offer a completely different Dubai pampering experience - if you want to have that pampering experience don't stay at The Atlantis - it's spectular to look at but fails to deliver that satisfying feeling of a perfect stay which the Mina A' Salam most certainly did - would recommend you go there instead..
- Official Description (provided by the hotel):
- Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Agoda, Despegar.com, Booking.com, Priceline and Jetsetter so you can book your Atlantis, The Palm reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Atlantis The Palm Dubai
- Atlantis The Palm Hotel Dubai