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Review of Atlantis, The Palm

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Atlantis, The Palm
Ranked #105 of 550 Hotels in Dubai
Certificate of Excellence
1 review
Reviewed July 5, 2009

I have stayed in the burj ala arab,the one and only.The Atlantis is an amazing hotel yes it is very disney land style but far from cheap and tacky,The service is so amazing they did anything we requested for and the food was outstanding.The waterpark was so fun and i would tell everyone to stop at this hotel,It isnt that expensive but people who moan that they cant afford things or its too expensive should then go some where cheap and not put down such a great hotel.It has one of the best rated clubs in Dubai and there is plenty of restaurants to choose so you dont have to pay lots if you dont want to.Th erooms are great we were on the 22nd floor and the veiw was so romantic with the sun set,I travel all round the world and would rate this as amazing,Why would this hotel have such a great opening with the biggest firework display and have kylie open it if its so horrible.And there thursday night firework display is better than londons new year display is that not saying something

  • Stayed June 2009, traveled as a couple
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Thank robert009Birmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 4, 2009

We travelled as a young family of four to Atlantis, Palm Jumeirah at the end of June 2009. The hotel was stunning even though it was night time when we checked in. The foyer was spectacular it had huge glass ornamental fountain and scallop fountains everywhere. Almost every direction there was something interesting to look at. We were transfixed with the floor to ceiling Aquarium which depending on where you dined, stayed or played can be viewed directly within the hotel.
Our Atlantis deluxe room was nothing special.. It was standard, two twin double beds, flat screen Samsung T.V, hair dryer, mini fridge, tea making facilities and a sliding door open plan bathroom with separate toilet & bidet, separate shower.
The selection of restaurants were impressive but expensive. One must try Saffron located in the West Towers for the Oriental & Asian fusion breakfast (full hot breakfast & continental also available)....the Dim sums are mouth watering - a culinary delight! They serve Japanese breakfast, miso soups, noodles, fish curries, daal curry...endless list.
The Lost Chambers was well worth a visit with the children.The souvenir shop offers little choice and extortionately priced.
Within the resort the children would find the Kids Zone, Fun zone, Club Rush (for
teenagers) or the Internet Cafe. Outdoor there is also a trampoline, ping pong, table tennis tables. Lots to-do for all ages.
The staff are very courteous and security is good.
Aqua adventure is amazing especially the Shark tunnel ride. There is the fun Splashers water adventure for young ones. But beware of the Rapids & Torrent rides....if you have very young children or are a non-swimmer don't attempt it. If you fall off the inflatable dingy the water is very deep! it is also very busy and even with life guards just be cautious. Overall we had a wonderful experience, although the resort is so busy it feels abit soul less.

Stayed June 2009, traveled with family
2 Thank Shopolhoilcabroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 4, 2009

Just returned from a short break at Atlantis, having previously stayed 3 nights at the Mina a salam, and 2 nights at the burj al arab 4 years ago. Asked for room upgrade cheekily, and was personally escorted to a 12 th floor large room, with views of the palm.Room was typically up to standard,large bathroom with good quality shampoos, gels etc. Every member of staff said hello when passing, even had the lift button pressed for us. The overall standard and finish of atlantis was very high,giving the right impression youve spent your money well. The restaurants were very expensive, and we dined wherever we ended our day,which was much cheaper.The aqua park was superb,and spent several hours each day being silly. The lost chambers was also very good.As guests get free access to both it makes for a great value destination. Breakfast was also superbly varied,kept us going all day,but can be a que to get in.If its an upmarket hotel with ambience to suit then may be stay elsewhere, but for families i dont think theres much to beat it with only a 7 hour flight. Limo from airport £25, taxi to airport £12. Driving time barely half an hour.When dubai is finished goodbye florida. Ps you must try the skiing .

  • Stayed June 2009, traveled as a couple
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3 Thank Boomer001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caerphilly County, United Kingdom
Level 5 Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 3, 2009

after reading previous reviews about prices i was a bit worried but even though prices were high they were not as bad as i was expecting. Breakfast was wonderful there was 2 restaurants to have breakfast both on either side of the hotel i found the saffron one the best. the hotel was lovely and the staff very helpful and friendly nothing was too much trouble for them. the bed in my room was the most comfortable bed i have ever slept in and everything in dubai was immaculate and clean.

the heat was unbearable and i was not able to sunbath on my lounger to sunbath i had to sit in the pool constantly, the hoods on the loungers were a god send and you also had to put towels on top of the hoods to block out the sun. the water park was slightly cheaper than the hotel for drinks a coke in there was 12 dirhams and 17 in the hotel. a kids meal in the water park was 35 dirhams the water park was nice but due to the heat it was too much effort to walk around and go on the slides.

the lost chambers was a load of rubbish and i would not have been happy if i had to pay to go in there luckily as residents it was free. we took a taxi every night into the mall or marina as it was cheaper to eat out down there. the marina was very nice but also quiet found a lovely indian restaurant which was very reasonable in price. the mall of the emirates was massive and had a ski slope in there which is well worth a visit. the dubai mall had an ice rink in but was a lot further away than the emirates mall. taxis were quite reasonable from the hotel to the mall we worked it out depending on traffic as they run on meters they were costing anything from 25-30 dirhams which is around 4-5 pound.

do not book any trips from the hotel were going to book a dessert safari from there brochure on the concirege but after a trip to the mall we found a tour operator there that did the same safari for half the price. the safari was good however i did not enjoy the sand dunning it was too hot and made me feel sick but the campsite and the food was very nice well worth doing and we went with fun tours situated in the mall of the emirates.

water is left for you everyday but they only left 1 but if you want more just ask the room boys and they will give you more. dubai was nothing like i expected it to be it was a cross between new york with american malls. i enjoyed the holiday and the hotel was lovely but i would not be in a hurry to go back to dubai unless the price was cheap.

on check out they also tried charging me for a bottle of whisky they said was taken from the mini bar but no one had taken it as i dont drink and my partner cant stand whisky so the only thing we could think of was the room boys. they did take the charge off but be careful.

towels are provided at the hotel and water park. also they do come around the pool handing out lollies free of charge every day.

  • Stayed June 2009, traveled with family
    • Value
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Thank tanian0tt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed July 2, 2009

Fantastic hotel you can feel much comfortable and you can amuse the highly service of the spa and the good taste of food and high service at the restaurants with its high variety and quality the aqua fun wa amazing ,reception staff was helpful ,room was very clean and my vacation was really unbeliveable fantastic

  • Stayed April 2009, traveled as a couple
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Thank hokytoky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed July 1, 2009

Very large hotel complex with good entertainment facilities. Good for two days but certainly not for longer stay.

No large twin beds in the suite but just a rather small mini-queensize-bed. Why don’t you offer two queen beds? One mattress is good for part-time enjoyment. Not all your clients like to sleep on the same mattress full-time.

Suite in the East tower was very noisy because of the air conditioning system close by. We realised it only after we were already settled there and did not want to lose time when moving to another suite.

Food was really outstanding in Ossiano and Nobu. The Asian breakfast choices at Saffron were excellent. Food at Nasimi was deficient – just “beach food”.

Pools are good for kids. Not good for swimming.

  • Stayed March 2009, traveled as a couple
    • Value
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Thank Elvirus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 1, 2009

We got back from Dubai last Saturday (27th June 09) after spending an amazing week in the Atlantis hotel.

I've seen this place has again taken a bit of a hammering so I had to respond. Yes the place is expensive but people know what they are getting themselves into when they book their holidays here. We paid circa £15 in one of the restuarants for a pint of draught lager (I didn't know the price before I ordered it but I put that down to experience and wouldn't do it again).

We had upgraded to the Imperial club which was circa £60 per person per day but when you consider the price of food and drink around the poolside (£4 for a litre of water, £18 for burger and chips etc) and the cost of alcohol around the pool, by the end of the day it paid for itself. The upgrade means you can access free soft drinks and snacks all day (and by snacks I mean good food, fresh fruit and some sweet sticky toffee puds!!) and it included 2 hours per day of free alcohol (6 - 8pm) so you don't need to drink a lot to enjoy the value.

Breakfast in the hotel ranged from Chinese to Indian, Japanese to Italian to good ol fashioned bacon (beef bacon - thats what it said on the plate...) and eggs as well as the usual fruit and cereals etc.

The rooms were clean and tidy, the staff were always friendly and would try their best to make your stay a relaxing one, we don't have a single complaint or problem about the hotel, the food or the staff.

There were plenty of offers available in the restuarants if you did a little research (by which I mean having a quick read of the hotel brochure when you arrive). We ate in the NOBU restuarant for £25 per head for a 3 course meal and it was fantastic, the best fish I'd ever eaten! We also ate in Seafire (the best meal we had in the hotel all week in my opinion) which was VERY expensive (£180 for 4 of us, and that was only a main meal each, no starters or desert and we didn't have alcohol!!) but absolutely amazing! One of the other restuarants had a similar 2 course meal for £25 per head which again shows that you can get better value if you have a look around. There is a fantastic ice cream shop around the corner from Seafire which is definately worth a visit too.

The waterpark was a great way of killing a few hours each day, relaxing as the sun beams down from above. The 'Leap of Faith' was certainly a good way to wake yourself up!

The poolside and the beach were so relaxing, very quiet and peaceful you could just relax in the sun in peace ( for about 15 minutes then you need to cool off in the pool!).

We swam with the dolphins which was an amazing experience and we also did the dune safari (don't book this through the hotel, there are flyers about the place, ring directly yourself as the hotel will hammer you with a booking fee!).

If you get chance to visit the Burj Al Arab we would recommend the culinary flight experience, you eat in all of the Burg's restuarants which is an experience we will never forget.

In terms of money we got a slightly better exchange rate paying for things by credit card and the exchange rate for cash over there was slightly better too (not massively but every little helps!!)

The biggest tip we can give is, take flip flops!!! You could constantly see people running and muttering under their breathe as the ground gets that hot, you can't walk, YOU RUN!! We even saw a couple who had shared a flip flop each and were hopping the ground was that hot, very funny to watch!

There were a few comments regarding the amount of building works which are ongoing at the moment and yes there are a lot, only one building is visible from the hotel beach and it is in the distance. For me if you are concentrating on that and complaining that it is a building site you are simply concentrating on the wrong things, just turn your head and enjoy staring into the blue sky instead!!

We were gutted to be back on Sat pm, we loved every second of our week there and would go back tomorrow - AMAZING!!!

Have a great holiday people!

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1 Thank neonwheelz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atlantis, The Palm

Property: Atlantis, The Palm
Address: Crescent Road | The Palm, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Business Hotel in Dubai
#31 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#65 Spa Hotel in Dubai
#95 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Official Description (provided by the hotel):
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity. From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai

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