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“Good for a one off experience”
Review of Atlantis, The Palm

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Atlantis, The Palm
Ranked #99 of 542 Hotels in Dubai
Certificate of Excellence
Abu Dhabi
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good for a one off experience”
Reviewed June 17, 2009

The stay in Atlantis was with a special summer offer (its hot in Dubai this time of year) 800 Dhs plus 20% tax for one night, free entrance to Aquaventure, Lost chambers, Kids club (didnt go there) Buy one get one free on massages(didnt do that either)

Arriving at Atlantis at about 3:30pm to find the room that we were allocated was not ready, somewhat irritating given that check in is 2pm. discovering later that the reason for this was likely to be due to the knock on effect of if your room is not ready they give a late check out..... but they were incredibly disorganised and appeared to allocate rooms as and when people turned up not as per they booked. It appeared that they had a screen for finding potential rooms and then another one for determining whether the room was ready or not. We were keen to have one that was ready as we really didnt want to be in a state of limbo for the rest of the afternoon although apparently there is a guest hospitality room with tv, magazines and showers.

After finally booking in, this process took about 30 mins, not too good with 2 kids keen to get up and out into the pool. Our room was very nice, 2 queen beds, Very comfy, a huge number of pillows very soft pillows! A bizzare (but fun if your there in a couple) bathroom with opening doors so that you can have a bath and still be part of the goings on in the room. The downside to this is that the door wasnt very sound proof so everything that went on in the bathroom could be heard in the bedroom.........

If you have children you need to keep them away from the mini bar as it is one of those where if you remove something it automatically charges it to your room even if you dont drink it ! Could be expensive if they decide to remove everything from the frigde. There was a second smaller section where you could put your own drinks and the bottle of water (that was free and was replenished the second morning)

The beds were turned down at night and a bowl of fruit was left in the room.

After unpacking we hit the pool, very nice pool, interesting note that after about 4pm the pool is shadowed by the hotel and so is out of the sun, at least most of it is, This is ok at this time of year but may get chilly in the cooler months. The pool did get very busy later on on Friday afternoon. I think it shut at 7:30. The sun loungers were great though, no worry of the unmbrella being in right place, each lounger had its own hood so you could choose how much or how little of your body was in the sun.

What was disapointing by the pool was the waiter service, this was incredibly slow. Almost worth buying 2 drinks at a time it was that slow. Although you may want to remember when by the pool that you are in a 5 star resort and as a result you will pay resort prices for drinks and food, if your not happy to do that then your best not going. Rough cost of drinks were, Corona 40 dhs, Breezer 42dhs Sprite 17dhs, ice lollies 15dhs. Part of the reason for this is because in Dubai you pay 20% for hotel taxes rather than 16% that you do in Abu Dhabi, But it was very slow, and they were a bit forgetfull, we had one round of drinks and then asked for another drink for me, and it never seemed to arrive, if i was very keen i would have gone up to the bar myself to get it but by then we decided that we were ready to go back to the room.

The first evening we ate at the pool bar, a mexican, the kids had nuggets and chips. The service here was very slow too, i think had i not gone to find some menus myself i would still be waiting now for them. And the concept of having the drinks before the meal was lost on them. It was nice though and there was a band playing, they played quite late and you could here them in the room even though the window was shut. Worth thinking about if your a light sleeper (may be worth getting a room facing the ocean) Interesting point re the ocean, on the front of the hotel (entrance side) its worth taking 5 mins to look out at the sea as its one of the few places on this coast that you can look out into the ocean and not see cranes and construction.

Day two started at the breakfast buffet, if your the type to eat a lot for breakfast then this is the place for you,, they have cereals, crepes, waffles, traditional breakfast menu items and in addtion some not so traditional breakfast items such as roast duck with pancakes. Children are half price, breakfasts are 175 Dhs. We went down at about 9 each day but from about 9:30 the queue for breakfast is really quite long, they appease those that are waiting by offering strawberries or plums whilst you wait.

After breakfast we went to Aquaventure. If you are a hotel guest then the towels are free although you have to pay 35dhs for a locker. For none hotel guests then the lockers are 35 dhs and the towels 25 dhs if you want a locker and a towel then its 50 Dhs. We didnt have a locker so i dont know what sort of size there were.

The drinks etc in the water park were cheaper than at the hotel. Most people wanted to sit on deckchairs as soon as you went into the park, consequently the areas around the two beach type areas were very busy but once out and about on the rides i realised that there was loads of places to sit and they were totally empty, so well worth walking to the right when entering the park and finding some seats over that way, especially if you are a large group that wants to sit together. I think we got to park at about 11:00 but it never really got very busy all day. the longest queue we were in was for the shark attack where you float on your ring through a tunnel that goes through a shark tank.

There are 4 types of ride at the park, a long wave rider, which is like a river that suffers from a dam bust every 15 secs, so big waves flow around the river this is fun and good to get into the swing of things with. Then there are the rapids which you went up on a conveyor belt and then worked your way back down to the base river via a selection of fun fast runs. Then there is the rides that start with the letter Z (cant rememeber what they are called) they are in the pyramid and you go up a big conveyor on your ring and then go left or right and then down a tube, this is fast and fun and i think you can only do single tubes on these rides. If you dont want to go up the conveyor belt to the ride you can also go up the stairs.

The Shark attack ride is nice as although it has a long dark tunnel which can be a bit scary if your not expecting it,the end riding through the shark tank is an interesting experience.

After the day at aquaventure we went to the lost chambers, this is also free if you are staying at the hotel. It was great in there, although it would be useful if it had information indicating what each of the different displays was. there was a distinct lack of information regarding this. THere was however a helpful man on the touch the sea urchins area.

Summary
Would i go again
To the hotel- maybe maybe not
Aquaventure- Definitely
Lost chambers- with visitors yes.

  • Stayed June 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank fruitbat1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Tehran
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed June 17, 2009

I stayed in the hotel about 10 days and i can say it was not what I expected. The location, view, Aquaventure, aquarium and food were good, but on the other hand there were many difficulties and mismanagements in the hotel:
First, the hotel charges you for almost everything for example the parking facility is only available through valet and the hotel charge you 50 Dhs for a parking pass and every time you give your car to a valet or ask them to bring your car they ask you whether you have paid the 50 Dhs for the parking pass or not and that is annoying, they couls only ask for the pass not whether you have paid for it or not (They also charge you 150 Dhs for valet if you were not a guest and i guess that was the reason they ask for your parking pass alot). Also when it is a crowded it almost takes 10 minutes to get to a valet or for them to bring your car.
Second, the mini bar is electronic and if you even take one thing just to look at it they charge it to your bill and imagine being in a hotel with a 2.5 year old kid who goes and plays with the fridge once in a while and I had to call the room service and explain to them about the whole incident ant telling them to either empty the mini bar or lock it and after asking for 2 or 3 times they finally agreed to lock it.
Third, the bathroom does not have a place for hanging wet clothes and you would see people hanging their wet swim wear and clothing from the balcony fence and for a luxury hotel that is not a pretty sight.
Forth the television channels were very limited and mostly were free channels and very few entertainment channels, but the hotel has a pay per view channel instead.
Fifth, one other thing in the charging everything to your bill part was the internet, in most hotels I have been to before using wireless and business center internet were free for the guests and only high-speed wired internet in the room had a charge here you had to pay 30 Dhs for 1 hour or 70 Dhs for a day or 300 Dhs for your whole stay for wireless internet and 15 Dhs for 15 minutes use of internet in the business center and 40 Dhs for an A4 print. (FYI 1US$=3.65DHS)
Sixth, the room service was not very good took em 2 days to refill the hand washing liquid and only 3 times they replaced a sanitary bag in the toilet.
For conclusion i recommend this hotel only if you want to use the Aquaveture every day since it is free for hotel guests and it makes the hotel costs reasonable, otherwise i recommend other hotels like for example Royal Meridien.

  • Stayed June 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bahamir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Scotland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 12, 2009

Only stayed one night but the hotel, food, water park and fish tank were amazing...! Would defintiely go again...!!!!

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pollypockett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 11, 2009

There is really only one way to describe the Atlantis in Dubai and that is with the word "WOW."

From the minute you pull up to the Palm Island and see this unbelievable structure rise up out of the water you realize that this trip is going to be something amazing. We arrived to the beautiful lobby that really welcomes you with an Arabian vibe that gave me a taste of the culture I was hoping for. We were greeted with cold towels in the lobby so you aren't too hot and with refreshing air conditioning which is something I was concerned about considering I went in June and the temperature was around 100 degrees. We then saw our rooms which were beautiful and every room really has a nice view since the hotel is on the center of Palm Island. Overall, the rooms were awesome and I was excited to get to see the facility as I had heard about the water park and the great restaurants.

While I was there I ate at:

Locatelli - This was a nice start. A beautiful Italian restaurant where I had a delicious pasta dish. The pasta was great and tasted like it had been made fresh that day.

Nobu - I have been to the Nobu in New York and it is one of the best meals I have ever eaten so I was excited about the Nobu in Dubai however I had my doubts since we were on the other end of the world. When I walked in and saw the great decor I knew that there was nothing to worry about. The food was exceptional, great exciting cold dishes and our waiter was great, he was from Miami and was very proud to be working at Nobu and knew a lot about the area.

Ossiano - This was by far the best meal. We ate our meal in an aquarium watching Manta Rays, Whale Sharks and an assortment of fish float by as we ate incredible Fois Gras, delicious bread appetizers, an very tender and tasty lamb shank and as if all this weren't enough we had souflees for desert. This was a truly unique experience and one of the best restaurants I have ever been to.

Levantine - I was excited about Levantine as it was a taste of the Arabian food and culture. I had delicious Babaganoush and Hummus and Pita. The chicken dumplings were were also very good. This was also a very cool experience as there were belly dancers dancing while we ate. This is a must go restaurant just because you cannot go to Dubai and not get a taste of the Middle Eastern Culture.

Nasimi - Nasimi is a really cool restaurant located right on the beach. You look back on the city of Dubai and the food is great. The fish cakes were good if you like that sort of thing. The real thing to get at Nasimi though is the Curries. The curry at Nasimi was awesome mixed with the rice and chicken and it gave a nice authentic feel. Just like at every restaurant the service was exceptional.

The French Brasserie - We had initially not planned on dining at the French Brasserie and I am really glad that we did. I had never really had French food before and it really was incredible. The escargot was delicious and I am not a huge fan of shellfish. The best dish here is the burger. There was a burger with regular ground beef, ground duck and Fois Gras - I would definitely recommend this meal to anyone.

Another interesting fact to note about the restaurants is that the teams at all the restaurants were largely native to the countries where the restaurant foods were from. I found this particularly cool because it gave me a taste of various different cultures.

Overall, I had an unbelievable experience at the Atlantis. From the beach party to the nightclub at night to the really cool water park where conveyer belts prevent you from having to wait in line for the slides, the Atlantis in Dubai is one of the coolest places I have ever been to and I would recommend it to anyone.

  • Stayed June 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Guest123456789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
south wales
Level Contributor
237 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
Reviewed June 9, 2009

had an great offer in the paper, emeriates were great airline. Hotel fab, rooms lovely and new. Exceptionally clean. Food excellent. Kids aged from 47 to 8!! Loved the water park, went all day every day. Very hot tho, too hot to sit in, we were all wedged in the rings being blasted around the water park, loved it loved it loved it.!! Amazing and cant wait to return...expensive!!

  • Stayed May 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rockySouthWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 9, 2009

The hotel demanded a visit due to all the hype and granduer surrounding the launch so wehn we discovered reasonable tariff to stay we opted in. Of course, many others also opted in which unfortunately ment that the 5* hotel was not represented by the best crowd it deserved.

Rooms are basic but comfortable, room service menu leaves a lot to be desired. The bathroom was excellent!

The star attractions are no doubt the aquamarine life on display, adventure park and the dolphin experience. They are absolutely fantastic and very much recommended for families with kids of all ages! All have surcharges, nothing is included.

The pools are fine (they have more than one). What is good that they have a baby pool for little kids.

The main issue is the construction surrounding the hotel. One view from the hotel room is of the sea (plain and simple) and the other side is their beach (which is not swim worthy) and city view of construction and a few buildings in the distance.

  • Liked — The aquamarine and dolphins
  • Disliked — room service menu, views
  • Stayed February 2009, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gitu78Rocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lancashire, englnd
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 8, 2009

Just returned from 6 night stay at Atlantis.Having previously stayed at Atlantis in Bahamas we did compare hotels a bit, but made allowances for the fact that there is obviously no casino in Dubai and it wasnt Americanised like Bahamas.
We were booked into Deluxe room and the first one we were given smelt badly of damp and had lovely view of the top of a generator so after compaining we were given a sea view with balcony.The view from the Royal Pool was very dissapointing.Basically a sky scraper skyline looms over you, numerous building works still taking place and the monorail leading to the Palm is frankly a eyesore to say the least.
The price of food and drink in hotel bars and restraunts is a joke, £8 for bottle of corona,We took our own alcohol in from duty free and saved a fortune.If visiting Dubai for relaxing break do yourself a favour and stay in the Mina a Salam

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joysgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atlantis, The Palm

Property: Atlantis, The Palm
Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Business Hotel in Dubai
#29 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#62 Spa Hotel in Dubai
#92 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Official Description (provided by the hotel):
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai

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