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“Over priced,over hyped.”
Review of Atlantis, The Palm

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Atlantis, The Palm
Ranked #101 of 546 Hotels in Dubai
Certificate of Excellence
lancashire, englnd
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Over priced,over hyped.”
Reviewed June 8, 2009

Just returned from 6 night stay at Atlantis.Having previously stayed at Atlantis in Bahamas we did compare hotels a bit, but made allowances for the fact that there is obviously no casino in Dubai and it wasnt Americanised like Bahamas.
We were booked into Deluxe room and the first one we were given smelt badly of damp and had lovely view of the top of a generator so after compaining we were given a sea view with balcony.The view from the Royal Pool was very dissapointing.Basically a sky scraper skyline looms over you, numerous building works still taking place and the monorail leading to the Palm is frankly a eyesore to say the least.
The price of food and drink in hotel bars and restraunts is a joke, £8 for bottle of corona,We took our own alcohol in from duty free and saved a fortune.If visiting Dubai for relaxing break do yourself a favour and stay in the Mina a Salam

  • Stayed June 2009, traveled as a couple
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1 Thank joysgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Germany
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 7, 2009

If you want to have a great hotel and get some of that Arabian feeling of Dubai you have to come to the Atlantis the Palm. Yes it is big but it is so worth it. It is one of the best Hotels I've stayed at in the bigger cities and it had by far the best service and breakfast buffet you'll ever see.
Absolutely amazing!!!
I would have loved to stay a little longet to indulge in some of the many hotel offerings such as the water park, aquarium, spa......
I can only recommend this place. If you're lucky you'll get a good deal for the room rate.

  • Stayed June 2009, traveled as a couple
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Helpful?
Thank Sugarcube1Germany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 5 Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 2, 2009

My partner and I also arrived early in the morning, and our room was ready. We were given a room on the 13th floor, which had a lovely view and was clean and spacious.
The pool was lovely and big, and the sun loungers had a handy parasol/screen attached. Cold towels and atlantis lollies handed out were a lovely touch. We went over half term, and from reviews was expecting over bearing amount of children, but was pleasantly surprised! There was also second pool which caught the sun later on.

The aquarium was lovely and we liked to have a long peek everyday, watching the whale and all the fish.

The restaurants are expensive, and so are drinks, we ate outside of the hotel all the time (apart from breakfast). We also bought our alcohol from duty free and our soft drinks from the local supermarket.

Aqua adventure was great fun, good to have it included in the price, and there was lots of rides to do - shame there were no sharks to be seen in the shark tank.

Cold Stone Creamery is a must - and there is a voucher for it in the entertainer!!
Was so impressed with the staff, so polite and courteous, and all had big smile for us.

Definitely go back x

  • Stayed May 2009, traveled as a couple
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3 Thank hateleavinlasvegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed June 2, 2009

We have just returned from a 5 night trip staying at the Atlantis in Dubia. (Me, my husband and our 11 year old daughter).

On arrival ask for a room on a high floor with a view of the palm, the palm at night is all lit up and is absolutely beautiful, the sea view is still good, but not nearly as good as the Palm view.

The restaurants are expensive (£90 per head NOT including drinks), with the exceptions of the 2 buffet restaurants where it costs around £40 per person. The food there is out of this world, for the kids, the puddings in the saffron restaurant are what dreams are made of – there’s everything you can think of, plus tons of sweets and ice-creams. The sea-food evening at the Saffron is excellent value and there is every type of fish including lobsters, oysters, tiger prawns etc. At lunch at the pool side bar, a steak sandwich with a soft drink costs around £30.00! So very pricey. Slush puppies and soft drinks around the pool are about £5.00 each.

There is a small gift shop at the hotel that sells chocolate bars and sun cream, but it is very limited. Chocolate bars like kit-kats cost around £2.00 each – sun cream about £20 per bottle. The gift shop doesn’t seem to be mentioned in any of the hotel info, but it is on the way to the Saffron Restaurant.

If you want to book a session with the dolphins its best to book from home, booking at the hotel costs a lot more. I think it was £75.00 per person JUST TO WATCH! I can’t remember the cost of taking a swim with the dolphins but think it was around £200.00 per person.

Our room was fantastic, it had 2 king sized beds and a fantastic bathroom, plus normal toiletries and bathrobe and slippers too. Each day there were 2 bottle of complimentary water left in the room.

The pools are lovely, there are 2, one, the ‘Zero entry’ has no steps but just a gentle slope into the pool which is great for little kids, the other, the Royal Pool is very nice.

The Aquaventure water park is great. Lockers cost £10 each (non refundable!!) and as most people just left their stuff on sun loungers we didn’t really bother with one after the first day. It does get VERY BUSY on a Friday as this is the UAE day of rest, so the park is full with local people coming for the day. We tended to spend half a day at a time in the water park. The slides are great, the ones at the first level are the scariest! All you need to do is go into the park, pop your stuff down and then look for a rubber ring and spend hours floating on the lazy rivers. Best to wear a hat and a swim t-shirt. Also, as you get on and off at different places, the floor is very very hot, we found it best to wear swimming shoes so we didn’t have to go looking for our shoes all the time and meant we avoided blisters on our feet from the hot floors.

We had a wonderful time and loved the people and the place. It was great people watching, some fantastic handbags on show! Everything was on a massive scale but the service was faultless. People didn’t really tend to dress up that much at night, some people still had shorts on, so really there wasn’t much of a dress code (although mist people did make a little effort). One word of warning, check your bill at the end carefully, we had been charged for meals we hadn’t had and other people weren’t charged for meals they did have!

Enjoy!

  • Stayed May 2009, traveled with family
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Helpful?
18 Thank Rahderby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire
Level 4 Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 2, 2009

We went for May Half term, 2 adults, 2 kids, 9 and 7. Paid the upgrade for Imperial Club...which was worth it....breakfast was served in the lounge, rather than queueing for the restaurants, drinks and snacks all day, cocktails betwen 6 and 8..and generally somewhere to go and hide from the searing heat mid afternoon...just be aware that you are supposed to wear long trousers after 6pm in the Club lounge and in some of the restaurants.
The room was the standard Imperial Club room, with 2 "queen" size beds...they were what we would call king size bed in UK....I think the room is the same as the "de luxe" or "Atlantis" room, just in a different part of Hotel.....really good, large, with great views over the Palm, enough room for a family of 4, a french balcony, as only the King rooms for 2 people have proper balconies....very, very clean..could not fault the staff...every day they left a new 1.5ltr bottle of water, so we stuck in the fridge overnight and then took it to water park with us.
The Hotel itself is amazing, as everyone else has said..and was not too busy, except for the Friday, when a lot of locals seemed to be around looking at the aquarium etc.
Eating and drinking is expensive (so the cocktails/champagne in Imperial Club were great, as we drank there and just had water/soft drinks with meals). Dinner in buffet restaurant (Kaliedoscope) was 175AED for adults and half that for kids..so our first meal worked out at £145 for 4 of us!..gulp!...we then found that the other restarurants do kids menus at around 50AED..about £10, which then made it a lot more reasonable....another benefit of Imperial Club, is to eat their canapes (spring rolls, sushi, satay) with the cocktails, then just have main course for Dinner...for the 4 of us Dinner range form £70 to £120 depending upon which restaurant...Levantine (lebanese) is fantastic, and has a Belly Dancer at about 9pm...the Italian is good value (for Atlantis) and does the usual pizza/pasta so works with kids.
The restaurants by the pool are very good for lunch (Shore and Edge)..kids lunch about £6, adults anywhere from £10 to £20.
We spent every morning in the waterpark, which was fantastic...great fun for Adults and kids alike...but watch out for the hot floors...you need to walk around in flip flops to avoid burning the soles of your feet...I would recommend getting there at 10am to have the first few hours, when it is quieter and "slightly" cooler than the afternoon. Snacks in the waterpark are reasonable and there are plenty of kiosks to use. On Friday it was really, really busy after lunch.....queues for slides were crazy..but that was the only time, the rest of the week was no problem.
The hotel pools are really good, and at about 4pm the shadow of the hotel goes over the "Royal Pool", which makes it a bit cooler and a nice break from the Sun...the other pool stays in the sun all day.
The beach was OK, and the sea water was fine, despite the comments I had seen on here about it being stagnant..there is an obvious current in it and a tidal flow, so I thought it was OK.
The overall standard of cleaniness is incredible, there are people cleaning all the time..sweeping up, polishing, etc etc....every time you visited one of the loos it felt like it had just been cleaned for your arrival!
It was our first time in Dubai, and we loved it, perfect for a few days of sun and chill out..I am sure we will be back at some point...not sure there is a lot else to do apart from chill, especially with young kids..but with the waterpark on site it works really well.

  • Stayed May 2009, traveled with family
    • Value
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    • Cleanliness
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Helpful?
14 Thank tonywalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 1, 2009

we've just returned from dubai staying at atlantis, what a fantastic hotel!!! from the moment you arrive you are looked after totally. the servie the rooms the kids clubs not to mention the food. i would totally reccomend and i booked with travonline got a fantastic rate during half term .brilliant

  • Stayed May 2009, traveled with family
    • Value
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    • Cleanliness
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Helpful?
4 Thank Mayfair09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sevenoaks
Level 6 Contributor
152 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed June 1, 2009

Just a short review to avoid repeating what everybody else has already said about Dubai' s latest showpiece themed resort.

I have worked and holidayed in the Gulf since the mid 90's and Dubai has steadily increased the standard of deluxe hotels resulting in a wide range of quality 5 star hotels to choose from.

The Atlantis has broken the mould with a Las Vegas theme-type hotel, but at a much higher cost than in Vegas.
The appearance of the hotel is breathtaking during the day and at night, for sure. The expansive attractions add to the Vegas experience.

The cost strategy however is just plain wrong. When you arrive at the hotel on your first night, the first thing you want to do is freshen up then have a drink and a meal. However water at almost £9 a bottle sets alarm bells going. Meal prices...consider £50 to £100 for a basic meal for 2. Forget alcohol. Buy it in Duty Free when you arrive at Dubai airport. A blended single shot whisky or a beer costs £10 in the hotel.

Management should appreciate that most guests use the inclusive breakfast option then travel to the Marina Walk or Emarates Mall to dine for lunch or dinner. Drinks also can be obtained everywhere else at less than half the cost of the Atlantis rates.
Even the Gulf News was almost double the cover price.

The monorail which is intended to join the hotel to the new trans Dubai Metro is operating but the Metro will not be ready for some months yet. Hence you pay £5 for a return monorail trip to nowhere. We got off at the proposed connection to the Metro where a taxi took us the short distance to the Emirates Mall at inflated price.

The service is excellent, security reasonably good (but not foolproof....when a guard leans into your taxi on arrival and asks if you are a guest., would you say no?).

The pools are great with plenty of room during our stay when the hotel was really busy. The loungers have integral hoods which do not give enough shade. There are no parasols. Cabanas are extra cost.

My summary:
A good attempt at a Vegas style themed hotel, on a beach rather in a desert but at much higher cost. The nearby Burj Al Arab gave us more understated luxury during this stay.
The aquarium is well planned. The water theme park is also well planned, but we used the Royal pool until the sun disappeared behind the hotel, then moved to one of the other pools which were still in the sun!

Tips. The Deluxe, Atlantis and Standard Club room layouts are all the same.
Atlantis and Club rooms are on higher floors. Club includes breakfast, internet and pre dinner drinks but the cost adder is £100 per night.
Take a hotel taxi to the Marina Walk for Dinner. Costs £6 each way and you will have a choice of realistically priced quality restaurants, cafes and coffee shops there. Also find food in of all the malls around Palm Jumairah, Emirates Mall and the new Dubai Mall, etc.
Don't forget an Abra ride at the Creek, only 20p for a creek crossing to remember. Take a return trip, starting from the Deira Abra Station. Then visit the great little shops in Al Fahidi St in Bur Dubai for Cameras and quality watches, close to the Abra dock on that side. There is a good souk area up Al Sabkha on Deira side close to the Abra station, within walking distance of the dock.Taxi ride from the hotel is only £12 each way and you can see real Dubai along the dhow wharfage area.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank mjw44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atlantis, The Palm

Property: Atlantis, The Palm
Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Business Hotel in Dubai
#31 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#65 Spa Hotel in Dubai
#94 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Official Description (provided by the hotel):
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai

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