Stayed at Atlantis for 14 nights for Christmas and New Year,
In an imperial club room.
The Last 2 Christmas and New Year we have stayed at Jumeirah beach hotel, and we were far from prepared for the gulf in service quality we encountered.
After 3 days we called Kuoni to hotel, they tried to move hotels for us but the manager wouldn’t allow us any form of refund, but moved us to a £1900 a night suite due to our level of upset. Even in this room on 4 separate occasions the hot water didn’t work and needed maintenance to come to the room
Our original imperial room was very nice with decor to a high standard,but suffered from a lot of noise from adjoining door and corridor .
Beach is very hard like walking on concrete with a sprinkling of sand on top. Contains sharp building rubble which increases as you go into the sea. I hurt my foot on one of these exiting water on 3rd day as water is too murky to see what your stepping on .
This followed by an appalling lunch at the poolside restaurant and preceded by another cold breakfast earlier that day were the straws that broke the camels back. prompting our request to move hotels.
Poor English is spoken by many of the staff, and poor anticipation of our needs by nearly all restaurant staff becomes tiresome.
Plastic thermos flask teapots often with luke warm water inside.
Breakfast buffet food was cold as lids are left constantly open.
No pork products available you have "turkey bacon" and chicken or veal sausages.
Porridge made to order only with long wait (but at least it was hot)
On the last day in Kaleidoscope had breakfast signature bill put under my nose whilst i was eating with comment can you sign please,while she stood and waited for me to stop eating put down my cutlery and sign. Very annoying!
Food at pool and water park very poor, a processed chicken burger at Aquaventure £11. The only upside is Tell them your not happy and they take it off your bill.
Wagyu steak sandwich Nearly £30 at poolside.
Atlantis cheeseburger with fries best of a bad lot at £14.
Several guests we spoke to who also normally stay at Jumeriah beach were equally unimpressed.
I have filled in hotel questionnaire from JD Power, although the hotel management are well aware of our utter dissatisfaction and we are in the process of writing a letter of complaint to our travel agent.
It became clear very quickly its 5* facilities did not make it a 5* hotel.
We will be returning to Jumeirah beach next Christmas and putting this year down as a big expensive mistake
- Official Description (provided by the hotel):
- Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more less
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- TripAdvisor is proud to partner with Booking.com, Priceline, Agoda, Despegar.com, Expedia and Jetsetter so you can book your Atlantis, The Palm reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Atlantis The Palm Dubai
- Atlantis The Palm Hotel Dubai