The comments I have read from different people are quite interesting and diverse, so my comments are based on a family with children aged 6 and 9 who is used to staying in Dubai at the Jumeirah Beach hotel.
We booked the imperial club which cost around £600 more for the week and I can say that by speaking with other people it was money well spent. Both check in and check out were very smooth and quick and the lounge for breakfast and drinks before retiring was most welcome.
The layout of the hotel is strange as where the sun sets if you are in the royal pool you are in shade early in the afternoon, but fine if you are at the childrens pool which was fine for us. The sunbeds are excellent as they each have a type of parosol which can be used or not and cabanas are there on a first come first served basis, which we did not realise until our last day unfortunately. Like at the Jumeirah beach there were plenty of life guards so I did not have the inconvenience of having to supervise my children at all times.
Reading the reviews beforehand made us book all the restaurants whilst in the UK, which on reflection was a bright idea as speaking to others who haden't they were faced woth the buffet night after night. Although far too overpriced both Nobu and Seafire were excellent and the steak fries in Seafire are superb. I was a little dissapointed with the quality of the Italian but generally the food was fine. Suprisingly though for such a large hotel, catering for families there are very few places to get a drink from in the evening with the children, which is why after dinner we went up to the lounge.
The size of the rooms and layout is first class and the bathrooms are great, but this was the part that let the hotel down as they did not have the finesse of the fine touches that the Jumeirah Beach has like the chocolates on the pillow on bed turning, no fruit or wine in the room and the total lack of toileteries. One small tube of shampoo and shower gel for 4 people is not great by any hotel standards and the toilet roll was extremely cheap and flimsy.
Due to the distance away it also not the best place to be if you want to venture out as it is quite a journey with all the speed bumps on the roads on the palm, a problem you don't have with many of the other hotels especially the Jumeirah hotels as you are a short golf buggy ride from a plethora of eating places and shops.
Back to a positive note the aquariums are spectacular to look at and the water park's rides are quite exciting but there is not enough of them which loses out on the small children front to Wild Wadi, however the big rides are superb.
The main problem which needs addressing is the quality of staff that they have had to drag in. Many staff are absolute fantastic, with great customer service skills and understanding of English and can give us lessons in England on service levels and humility. However there were just as many staff who looked and act acted disinterested and had a very poor understanding of English which caused some problems and confusion especially when ordering food and drinks. Service with a smile which you get elsewhere was not always available at the Atlantis as lack of training certainly showed. I have heard all the problems but for me this is a cardinal sin, which should have been addressed in plenty of time or had a much softer opening.
All in all after reading the reviews it was a much better trip than I anticipated and I have no doubts that there will be mass improvements to come from this hotel but to me there is a fine line between oppulance and class and at this present time the Atlantis lacks class. I am pleased I went as I wanted to experience the Atlantis, but next May I will be back at either the Jumeirah Beach or the Mina a Salam where I know I can relax and enjoy the 5 star comfort that I ma paying for.
- Official Description (provided by the hotel):
- Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more less
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- Also Known As:
- Atlantis The Palm Dubai
- Atlantis The Palm Hotel Dubai