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“Great family holiday”
Review of Atlantis, The Palm

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Atlantis, The Palm
Ranked #101 of 546 Hotels in Dubai
Certificate of Excellence
Doha, Qatar
Level 6 Contributor
131 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Great family holiday”
Reviewed May 15, 2014 via mobile

Took half board option in Atlantic. Stayed in ocean view room on 2nd floor.
The visit was excellent except one teeny flaw. The check in was a bit chaotic. It could be staggered.
The room was excellent. Kids club was super. Breakfast in saffron and kaleidoscope amazing
Couldn't fault it.

Stayed May 2014, traveled with family
Helpful?
2 Thank holly74limerick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review, May 28, 2014
Dear Guest,

Thank you for taking the time to share your experience at Atlantis, The Palm.

I am very happy to read your positive feedback on your stay with us and that you enjoyed your half board promotion benefits.

Your positive comments on our facilities, hotel room, Kids Club and breakfast buffet in Kaleidoscope and Saffron restaurants will be shared to the head of the departments to personally congratulate the colleagues who made your stay enjoyable.

We sincerely hope to welcome you back again at Atlantis, The Palm.


Best regards,

Serge Zaalof
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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London, United Kingdom
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 14, 2014

We stayed in October 2013 with our 2 young children. Having previously stayed at the Bahamas Atlantis, this is more convenient with young children; primarily due to things being closer.
I would advise everyone to take a half board package as it's very expensive to eat in the restaurants. The food is fantastic and choice for everyone - all restaurants have a Kids Menu.
The rooms are 'ok' - not as wow as the rest of the hotel - but more importantly are clean and comfortable.
Having been to Dubai many times before, this was the first time we had no reason to leave the hotel. The kids loved it and i'm sure we'll be back!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
4 Thank Hats78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review, May 27, 2014
Dear Guest,

Thank you for taking the time to write about your experience with us on TripAdvisor.

I am glad to know that you and your family have enjoyed the benefits of our half board package. Moreover, I am thankful to read of your positive comments regarding your dining experience in our restaurants.

I am glad that you are planning to stay with us again and we look forward to welcome you back at Atlantis, The Palm.


Best regards,

Serge Zaalof
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 14, 2014

A beautiful holiday with family. Luxurious rooms, international cuisines of every variety possible; lots of places to roam about esp the water park, swimming pools, lost chambers tour, momento shopping, play areas and options for children and what not. The list is endless! It was a vacation that I fondly remember.

Room Tip: Decide your budget and choose your option. There's free food, wifi etc too if you go for superio...
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank salonikaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review, May 27, 2014
Dear Guest,

I am delighted to read that you had a great experience with us. I sincerely appreciate your positive comments about our facilities, The Lost Chambers Aquarium, retail shops and we look forward to welcome you again.


Best regards,

Serge Zaalof
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 14, 2014

I staye din the hotel with my (now) wife in 2010 during the "2nd" birthday celebrations. The hotel bent over backwards to help me with my planned proposal - arranging for myself and my then fiance to have the dolphin pool to ourselves so as to pop the question.
The hotel does lack that "personal touch" due to the size however, it was spotless, well located and had everything you could ask for.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review, May 27, 2014
Dear Guest,

Thank you for taking the time to share your experience at Atlantis, The Palm on TripAdvisor.

Whilst I am happy that you found our resort to be amazing, I am concerned that we did not meet your expectations with regards to the services rendered to you by some of our colleagues. Although Atlantis is a big resort, our colleagues are committed to provide a warm and engaging service to all our esteemed guests. I wish to assure you that I will share your feedback to my team to uphold the high standards of services that we are known for.

We thank you once again for taking the time to write your review on TripAdvisor and we hope to welcome you back again at Atlantis, The Palm.


Best regards,

Serge Zaalof
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 14, 2014

I honestly won't consider it only as a hotel, it has much more to offer...first thing you notice when you enter this property is the way...there is an underwater tunnel to reach to the hotel as it is made on an island...whole hotel is made on underwater theme so reception...carpets...bful ceilings...everything has thematic colours ,graphics etc.
Another amusing fact is that it has a waterpark inside the hotel which has some amazing things to do such as swim with Dolphins, innovative slides etc. Ofcourse everything has it cost but if you have that kind of budget- there is no better place.

Rooms are nice and spacious!!

Stayed August 2013, traveled on business
Helpful?
3 Thank Shrutisharma0212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review, May 27, 2014
Dear Guest,

I sincerely appreciate your positive comments on the hotel's interior and exterior decor, Aquaventure, Dolphin Interaction and hotel room.

Thank you for having taken the time to share your feedback on TripAdvisor and I hope to have the opportunity to welcome you again at Atlantis, The Palm.


Best regards,

Serge Zaalof
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 5 Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 14, 2014

Only had a short stop over here bur could not belive this structure built on this man made island, no need to leave the resort it had everything covered, from a water park, beachs, pool, monorail and music on the beach and of course its own aquarium, the rooms were a good size and a view over the ocean. The choice of places to eat from snacks to fine dining filled our needs perfectly. Staff were always friendly and attentive to our needs, next time will will stay longer.

Room Tip: Chose from ocean to mainland views
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Riceone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review, May 27, 2014
Dear Guest,

Thank you for sharing your feedback on TripAdvisor.

I am delighted to read your positive comments regarding your stay with us.

With the vast array of activities, lush grounds, our own waterpark, aquarium and dolphin bay, not to forget over 20 restaurants and bars, I can only agree with your statement that Atlantis, The Palm is a destination in itself. Moreover, you can be assured that we continually innovate on our products and services to ensure that we consistently meet the expectations of our guests.

Thank you once again for your feedback and we look forward to welcoming your again in Atlantis, The Palm.


Best regards,

Serge Zaalof
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level 6 Contributor
165 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed May 13, 2014

At the outset, I must confess that we got a great deal because of attending a conference in Atlantis - and hence I enjoyed it a lot more.

Points to note
1 - Try and book a room which faces the front - the views are spectacular
2 - Ours was an all meal package, but that wont be a necessity in Dubai, coz you would want to sample the culinary delights that the city has to offer
3 - Do not spend money on the aquarium - the Dubai Mall has a much better one for free
4 - The aqua park is fairly good, with the drop ride being the pick of the lot,

All in all, there is enough to take your time - decent place to stay - maybe not the best in dubai, but still worth a visit.

Room Tip: Front facing rooms are the best to choose - make a request for these while booking
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Niraj_Shah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review, May 27, 2014
Dear Guest,

Thank you for taking the time to share your experience at Atlantis The Palm.

I am really pleased to read that you enjoyed your recent stay with us and that you were pleased with our facilities.

We look forward to welcome you again in a not too distant future.


Best regards,

Serge Zaalof
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atlantis, The Palm

Property: Atlantis, The Palm
Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Business Hotel in Dubai
#30 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#64 Spa Hotel in Dubai
#93 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Official Description (provided by the hotel):
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai

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