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“Great for families”
Review of Atlantis, The Palm

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Atlantis, The Palm
Ranked #107 of 551 Hotels in Dubai
Certificate of Excellence
UK
Level 4 Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Great for families”
Reviewed April 27, 2014

We spent two nights here on the way home from another destination, it's about 20 minutes from the airport as long as you are not travelling in rush hour. The hotel is very impressive and the staff were attentive. The stay was made easier by the fact anywhere you go in the resort you can pay using your room number, even buying a bottle of water in the water park. We never had to get cash out at all. There was plenty for the kids to do, there is a complementary beach buggy that takes you to the water park if you don't want to walk (you don't have to wait there are loads of them). We also did the dolphin experience which felt a bit impersonal at first (I'm comparing to Discovery Cove in Florida), but once you actually got into the water it was very good - photos were also good and quite reasonably priced. We did the Imperial Club so you got breakfast in the lounge instead of trekking down to the restaurants and free wifi, but looking back, I'm not sure it was worth the extra money. We would very happily come back here again - the kids really enjoyed themselves and I can't think of anything I would complain about, however, the only thing stopping us is the cost - to give you an idea it cost us (2 parents, 3 children - so two rooms) for 2 nights including the dolphin experience and reasonable food and drinks £4k+ including all the extras at the end. It's not cheap!

Room Tip: We were sold the ocean view rooms as being a plus in with our Imperial Club package, but actually, w...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank conorsrockers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review, May 8, 2014
Dear Guest,

Thank you very much for sharing your feedback on TripAdvisor.

I wish to thank you for your detailed review as it gives me the opportunity to congratulate the teams who provided you with an exemplary service and to improve on the areas where it is needed to further enhance our guest experiences.

In regards to our pricing, we wish to assure you that we are on par with other 5 star properties in Dubai. Moreover, we do have various promotions all year round; more details are available on our website.

Thank you for your review and we hope to have the opportunity to welcome you again in the future.


Best regards,

Serge Zaalof
President and Managing Director
Report response as inappropriate
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London, United Kingdom
Level 3 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 27, 2014

There are some things that need to be experienced in a lifetime, this is one of them! When approaching this palace I was taken back by its size, its massive. On arrival, the first thing I noticed was the beautiful decor and the smartly dressed staff dotted around the hotel waiting patiently and keen to assist the guests. The rooms are extremely clean and well maintained, with most giving amazing views across the grounds.

There is a multitude of restaurants with a wide buffet selection, keeping everybody happy. My word of warning would be to be aware of the high prices for drinks. I would therefore suggest that you book a half board or upgrade to the imperial club, which in the long run will save you money and work out cheaper.

For those of you travelling with children, this hotel is perfect as there are plenty of things for them to do and see. There's a massive indoor aquarium and an onsite water park. You also have access to the kids club which I recommend as this is superb, my kids wanted to go back everyday. The staff are amazing and do their best to keep the kids entertained and do a fantastic job.

You also have access to the shuttle bus service, which takes you to different shopping malls. Please note, none of the busses are wheelchair accessible so we had to take taxis to most places.

Everything at the Atlantis just works and works well. Even though it gets crowded at times it didn't compromise the service or the holiday. The staff are well organised and you will soon notice how serious they take customer service.

The Atlantis is a classy hotel, but it comes at a cost!! Most people return again and again and I can see why. I will most defiantly be back!!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chairman8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review, May 8, 2014
Dear Guest,

Thank you for taking the time to share your experience at Atlantis The Palm.

I am happy to read that you had a great stay with us and that you were able to enjoy the benefits of our half board promotion.

I am also delighted that you were pleased with the services rendered by our colleagues.

Please be assured that we will share your comments with our team in order to motivate them to continue to blow away our customers.

Thank you for recommending us on TripAdvisor and the team looks forward on your return.


Best regards,

Serge Zaalof
President and Managing Director
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Vanløse, Staden Kobenhavn, Denmark
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 26, 2014

I went to Atlantis, and I had an amazing experience.
Beautiful rooms, nice staff, great restaurant and an extraordinary waterpark.

I will definitely visit Atlantis next time I go to Dubai.
If you visit this hotel, I recommend you to visit Nobu, a fantastic, Japanese restaurant.

The waterpark is very, very adventurous and fun.

Rooms are cleaned twice a day.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sebastian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review, May 8, 2014
Dear Guest,

Thank you very much for sharing your feedback on TripAdvisor.

It gives me much pleasure to read that we have exceeded your expectations. I wish to thank you for your detailed review as it gives me the opportunity to congratulate the colleagues who provided you with an exemplary service especially to our Nobu and Aquaventure team.

Thank you for recommending Atlantis, The Palm and I look forward to welcoming you in a not too distant future.


Best regards,

Serge Zaalof
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 26, 2014

very nice for families especially young children, very beautiful water park and aquarium with variety of restaurants, hotel is excellent in room cleanliness service. Spa is good but not the best. would recommend to visit. i have been there three times.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reda_SF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review, May 8, 2014
Dear Guest,

It is truly a pleasure to read that Atlantis, The Palm continues to be your preferred holiday destination. I wish to sincerely thank you for your loyalty and look forward to welcome you again in a not too distant future.


Best regards,

Serge Zaalof
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai, india
Level 4 Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 26, 2014

This huge beautiful hotel resort is made on a man-made island, with a very good view all around the hotel. Rooms are spacious and well planned but decor could have been much better for a caliber the hotel carries. We were allotted our rooms 2 hours late after we checked in the hotel. But no regrets, as there's a lots to do. Dolphin bay, aquarium, water-park, Lost Chamber, great pools, super safe beaches etc..etc. to keep one occupied through out the day. The hotel has its own monorail also. Service is excellent and so is the staff. We had a breakfast at one of their restaurant Kaleidoscope which was excellent.

Room Tip: Rooms over looking the Palms island and the pool side rooms are best viewed
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank anand a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review, May 8, 2014
Dear Guest,

Thank you for taking the time to share your experience at Atlantis The Palm.

We are honoured and delighted to read all your positive comments, especially with regards to our hotel room, hotel facilities, Dolphin Bay, Aquaventure, Lost Chambers and colleagues.

Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests.

The whole team looks forward for your next visit.


Best regards,

Serge Zaalof
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mosman, Australia
Level 6 Contributor
234 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed April 25, 2014 via mobile

We stayed at Atlantis to break up the return flight from London. We hoped for some sun and time by the pool but got do much more. Customer service is outstanding across the resort. We had a one bedroom suite with Club access and it was enormous for our 2 adults 2 kids. Kids club, pool, theme park access and spa all brilliant. Will go again.

Stayed April 2014
Helpful?
Thank DebCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review, May 8, 2014
Dear Guest,

Thank you for taking the time to write about your experience with us on TripAdvisor.

I am delighted to read that you and your family had a fantastic time with us.

Furthermore, it is rewarding to learn that our colleagues have been exceptional in their services. We will share your appreciation to them and congratulate them for a job well done.

I am glad to read that you are planning to stay with us again and we look forward to welcome you back at Atlantis, The Palm.


Best regards,

Serge Zaalof
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 25, 2014

The hotel is too big in my opinion and I thought it expensive. The service is good and the rooms are clean but is very crowded.

The water park is very nice, not very big but the attractions are very good

The location is not good that the hotel is far from the rest of Dubai attractions.

The beach is nice and is a good hotel for holidays with children

Room Tip: Very crowd
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jasif h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review, May 6, 2014
Dear Guest,

Thank you for taking the time to share your experience at Atlantis, The Palm.

Whilst I am delighted to read that you had good stay with us, It is regretful that we did not meet your expectations in some areas. Please be assured that we are constantly innovating on our products and services to continually offer our guests with more amazing experiences. As an example, free shuttle buses are provided to our guests going to different malls.

Thank you once again for your feedback and we hope that we will have the pleasure of welcoming you back at Atlantis, The Palm.

Best regards,

Serge Zaalof
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atlantis, The Palm

Property: Atlantis, The Palm
Address: Crescent Road | The Palm, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Business Hotel in Dubai
#32 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#66 Spa Hotel in Dubai
#97 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Official Description (provided by the hotel):
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity. From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai

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