Having heard of the Atlantis hotel, and how fun it is supposed to be, we as a family with children stayed the last 3 nights there after staying at Kempinski @mall of the emirates earlier. It proved to be a huge mistake on our part as the hotel is overpriced and grossly overrated, especially since one can make an immediate comparison to the warm and hospitable Kempinski which we stayed the 3 nights before.
Firstly, the hotel is big and is super busy but do not have enough check in personnel at peak hours. Service is impersonal and cold. The check in staff was slow, and we were left standing at the queue for a good twenty minutes without being made welcomed.
Next up is the extra charge of an "extra bed" even though I told them my child of 14years are sharing the same bedding... But no, no, no, she is above 13 and considered an adult, hence the surcharge of AED336 per night!
The restaurants at the hotel are all pricey! and even the gift shop seeks super expensive (but actually cheap) souvenirs.
Wifi connection! That is a different story altogether! We were charged AED99 for the use of wifi for 24-hour usage, for there is no free wifi connection anywhere in the hotel. This is a total rip off, as the connection is bad and slow and intermittent. I paid for AED99 at the morning of my day of check out, but the wifi is disconnected IMMEDIATELY after I checked out at 12pm, a mere 4 hours later, even though I am still at the vicinity of the hotel having lunch and coffee thereafter!!
There is some saving grace to this place though, like certain staff are indeed helpful and friendly, but hey, for the price we pay, we expect much much much more than this.
In summary, we were really dissatisfied and disappointed and felt extremely cheated and ripped off by this hotel.
- Official Description (provided by the hotel):
- Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity. From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, TripOnline SA, Cancelon, Orbitz, Hotwire, getaroom.com and Evoline ltd so you can book your Atlantis, The Palm reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Atlantis The Palm Dubai
- Atlantis The Palm Hotel Dubai