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“Wonderful place!”
Review of Atlantis, The Palm

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Atlantis, The Palm
Ranked #109 of 554 Hotels in Dubai
Certificate of Excellence
Reviewed February 27, 2013

Our family stayed 4 nights at the Atlantis, and had a great time. The kids, 6 and 8, loved the Aquaventure park, and we also went to Dolphin Bay, which was a fantastic experience.
If you go, you MUST get a Emirates Skywards number first - you get a 15% discount at the restaurants and free wifi. Wifi was great, coverage everywhere in the hotel and grounds, even at the water park.

  • Stayed: February 2013, traveled with family
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2  Thank KarlG495
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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10,630 - 10,636 of 17,031 reviews

Reviewed February 27, 2013

I went to Atlantis in Dec12 for less than a week, very big crowded hotel, check in took 30 minutes. Room was nice and clean, but walls are not sound proof (the little boy in the connected room next door woke me up every single day because he would shout to avoid eating breakfast! )

Room service is slow... Staff enter the room freely without having the courtesy of knocking at the door to check if the guest is in the room or not ( a similar incident happened with a friend of mine during the same trip, so this must their way!)

Hotel buffet has huge variety of different ethnic food - very little international food - with very bad quality of food: overcooked, tasteless and very dry ( applicable for both breakfast & dinner)

Overall: horrible experience for an adult.. Might be more exciting for children or parents due to availability of variety of activities for children... But i'm sure the world and Dubai have better destinations

Room Tip: Avoid connected rooms
  • Stayed: December 2012, traveled on business
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6  Thank Noha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2013

My husband and I stayed here for 3 nights for a special birthday/ anniversary . We arrived at Atlantis approx 10.30 am and had booked a imperial club room. We had contacted hotel before leaving as understood check in was 2.30. Our room was ready and we were so pleased! I would like to thank EVERYONE at this hotel for making my birthday the best weekend of my life! It's was truly amazing! The imperial club option was the best for us as we like a drink or two early doors (6-8) so we can make the most of the following days. In my opinion the food they offer for this option is enough to get you through the day and night. Every day we can back from our outings there was a surprise! A birthday cake the first day, a lovely dessert for our anniversary the next and a romantic arrangement with towels and rose petals the next. If you're after an all inclusive and unlimited alcohol go to Europe. But if you're after an unpretentious wonderful holiday then come here. I have never felt so special. Nothing was too much bother. So I would like to thank everyone who made the weekend the best for us and Dubai really is beautiful.

  • Stayed: February 2013, traveled as a couple
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2  Thank Nic09_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2013

me and my better half returned to the atlantis and i am happy to stay it is still amazing!!! the staff as ever were really really welcoming, food was amazing and the hotel still looks brand new, still the only place to saty in duabi, great food, aquaventure water park, great rooms and beaches.

  • Stayed: February 2013, traveled as a couple
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2  Thank jam85Wolverhampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2013

Took up a promotional offer just before last summer.
Great resort to spend the weekend with kids. The property reminded us of some of the resorts in US, with its huge Reception, rows of checkin counters, welcome drinks and wet towels etc.
Staffs were well trained and friendly, spill over from the American experience, I guess.
The property is huge with numerous gardens, swimming pools, water based attractions and amusement parks, beaches etc. Not a place for romantics or honey mooners, but surely the best package for Family with kids.
The rooms were spacious with an opening from the bed to the bath tub. The view of the Persian Gulf from the balcony was awesome.
The package we got gives the children access to Water Anusement park, Lost paradise, Aquarium, kids play area etc limitlessly. We have to book and pay for the Dolphinarium seperately.
Breakfast at the Coffee shop offered American portions, no need for lunch after this.
Dining at some of the speciality restaurants were fabulous.
Wife took out time at the spa, kids got themselves lost in the amusement park happily and I was left wondering what to do. Nevertheless, happy to be left alone for some time.
Felt sorry to leave the place. During the full stay, it never occured that we were in Dubai, had the feeling we were in Las Vegas.

Room Tip: Choose a room away from the Amusement and Beach, if you need a quite afternoon.
  • Stayed: May 2012, traveled with family
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Thank najmudin s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2013

Awesome location! We had sneaked out for a short Valentine break which involved the Burj, Hilton and the Atlantis and we left Dubai feeling we should've spent our three nights @ the Atlantis! The room theme was amazing, with a large wooden French door, opening straight from the bath-tub into the plush bed! The ocean-view was thrilling and I wish we could've afforded the rooms 'inside' the Aquarium! Quite a whole lot of kids playing around, but that wasn't quite a bother.

If you're interested in shopping in Dubai, they've got lots of hotels near the Malls, and some very nice hotels in the Malls. But if you seek an adventure in an island on an island, please visit The Atlantis!

Room Tip: Room 8463 was perfect. Didn't see any other, but can imagine they'll all be.
  • Stayed: February 2013, traveled as a couple
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Thank AmobiO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2013 via mobile

I reached hotel on 25/02/13 2.30pm ( they gave complimented lunch ) & they did our checkin at 5.30 which was way too late (check in time is 2 pm) and when we got ready after checking in already aqua-venture was closed ( for which we had booked the rooms) next day morning we gone to aqua venture for 1 hr as we had an flight to catch @ 3 pm so had to do checkout at 12pm so we had to get ready for catching our flight and leave for airport so when we came back to our room to get ready the water was not coming in bathrooms imagine in a five star hotel water not coming in the washroom pathetic service I call them up they tell they can send cans for the mean time and when I open the door they bring 500 ml water bottles to have a bath we were group of 9 ppl imagine they bring 500 ml water bottles no water came for next 1/2 hr and then after that full dirty water coming in washroom black colour water....... Yes all this happening in 5 star category hotel .....
Don't go for it it's not worth it its a tourist trap.... Would not recommend it to any one there are other better options available half the price .......

  • Stayed: February 2013
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5  Thank nirajexim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Business Hotel in Dubai
#31 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#69 Spa Hotel in Dubai
#99 Luxury Hotel in Dubai
Price Range: $303 - $990 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Official Description (provided by the hotel):
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity. From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai

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