This is a good hotel, but doesn't come close in terms of service to the Jumeirah group of hotels. We stayed for 8 nights in late May to early June. On arrival, we checked in and were given keys to our room. No drinks on arrival, no wet towels, no offer to show you to the room, no offer to give you a tour of the hotel to first timers. All this and more you would get at Jumeirah.
Room service was poor, always took time and the staff had trouble standing.
One example - we asked for foam pillows, it took them three times to bring them up. First time just extra pillows, second time feather (each taking 20 mins when you are trying to sleep with 3 children).
Other little touches do not put it on the same level as Jumeirah. Also restaurants very expensive, as is everything at the hotel. Takes 20 mins to leave the Palm, so everyhting is a distance away from the rest of Dubai. Taxis are not readily available, many times we had to wait in the heat with our 3 young children.
The good points!
Excellent swimming pools, the water park is brilliant, for kids and adults! Beach is very nice. Everything is on site if you do not want to leave, just expensive. Shuttle buses to Mall of the Emirates. Modern, spacious rooms and good showers. Complimentary water throughout, reasy supply of towels, slippers, gowns etc. Nice aquarium, beautiful reception and real nice views from the rooms.
- Official Description (provided by the hotel):
- Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity. From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more less
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- Also Known As:
- Atlantis The Palm Dubai
- Atlantis The Palm Hotel Dubai