We stayed at the Movenpick on Salahuddin road, but had to move to Star Metro due to non availability of rooms at the Movenpick (over holiday season).
Initially we were really happy as we got a one bedroom suite which was spacious but everything went downhill from there on. The service and the way things are done was shabby to say the least.
1. Our room was actually a twin room converted to a King room- which meant that the Master switch for the apartment is located in the middle of the headboard with a lot of accidental turning off of lights and turning on of the "Do not disturb switch"
2. On requesting an extra hand and bath towel the housekeeping staff refused saying it's not allowed- but eventually grudgingly provided these on my insistence.
3. Terrible water pressure in the shower
4. poor drainage in bath tub
5. Housekeeping service was terrible where things weren't kept away appropriately and cleaned well.
6. We requested an iron and got one that leaked ruining my husbands shirt right before a big dinner we had to attend.
7. The replacement iron leaked as well.
8. Every time we ordered coffee- they demanded payment on delivery and didnt give us the option to put it on the room tab.
9. Crockery provided by hotel in the kitchen was chipped
10. Windows are blocked off and sealed using duck tape instead of screws.
11. Gym equipment is broken
12. Room safe says Low Battery.
Overall the management doesn't seem experienced and staff are not well trained (although polite)
Would not stay here again given a choice.
- Official Description (provided by the hotel):
- Just 6 kms from Dubai International Airport and in the middle of the shopping and business district of Deira, the hotel is located as central as it gets. Rooms start from a minimum size of 570 square feet and are fitted with the latest technology and luxurious furnishings with 5 star facilities. ... more less
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