Stayed here for the first time for 4 nights early May 2014 and can now understand the wide variation in reviews.
Hotel is convenient to the airport but in a great location only 5 minutes walk from Deira City Centre and the Metro station.
Concierge was at the taxi in moments and had the luggage organised.
Served a glass of chilled orange juice on arrival and smiles and nice greetings all round.
Nice sizable room, huge bathroom, clean, plenty of hot water, separate spa and shower, great views from the 8th floor over the skyscrapers of Bur Dubai, everything worked, etc
The hotel seriously let down by very patchy service and stupid attitudes or lack of attention by SOME staff.
Reception on check-in seemed to be done by someone who had sat in the chair for the first time and it took forever. but really didn't want to be held up in reception for a ridiculously long time after a 16 hour flight.
At breakfast in the restaurant reasonable buffet laid out and chef prepared great omelette, but coffee stone cold every day for 4 days, very slow service by disinterested staff and a simple request was responded with "I only work here, ask a manager".
First day, room was not serviced at all by the time we returned at 7pm, reception was very concerned when we reported it and promised to have to serviced immediately, we went out and came back at 10pm. Towels changed and bed made, but no bathroom accessories - soap, shampoo etc. Called down again and new supplies arrived within a couple of minutes with apologies galore.
Went to concierge and specifically requested a meter taxi, shown to a vehicle outside (obviously a "mate") which was not a meter taxi at all and proceeded to try and negotiate a price more than double the fare we had paid for the same trip the day before.
The Game Changer
Most of the above is negative, but we also were greeted every day from day 2-4 by a night reception supervisor who treated us like long lost friends and nothing was too much trouble and went out of his way to make us feel like we were the most valued guests the hotel had on file - coming out from behind the desk and shaking hands and a smile as big as skyscraper. His individual actions and those of the young Filipino lady at reception in the restaurant left lasting impressions that make us want to stay there again next trip regardless of the lapses and actions of other staff.
- Official Description (provided by the hotel):
- Copthorne Hotel Dubai is ideally located in Port Saeed, Deira just 300 metres from the shopping and entertainment complex, Deira City Centre and metro station and within 4kms of Dubai International Airport (DXB). Overlooking the picturesque Dubai Creek, it is contemporary in style with 210 spaciously comfortable guest-rooms and suites. Most rooms offer guests relaxing views over Dubai creek and surrounding parks from private balconies and room types include the Superior Room, 1 bedroom and 2 bedroom suites, as well as our 4-bedroom Duplex Penthouse Suite. Other facilities include 2 Restaurants serving international cuisine and non-alcoholic beverages, 5 meeting rooms, an outdoor pool terrace and jacuzzi, health club, Spa and ladies hair salon. The Copthorne Hotel embodies Arabian hospitality provided by a multi-lingual team of service driven hoteliers. ... more less
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- Also Known As:
- Dubai Copthorne Hotel